Bank says monthly bill paid; amount deducted from my bank account; Zoom continues to ask for payment

[Dr_G]

As per my bank, they have paid my monthly Zoom bill. The amount has been deducted from my bank account. Zoom is asking me to pay the monthly amount due. I have shared this information several times with the Zoom chat box ; and have been asked to rephrase my query, and then , sooner or later been asked to take a survey. I have requested that I be allowed to talk to a live person, but have been unable to do so. Is anyone else also facing the same problem ?