Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
We recently purchased the Zoom Pro edition for two users. My email is listed as the owner (user 1). I have been attempting to add the second user. Each time I have tried I have received a message that I have no licenses left to add a user, yet mine is the only listed. I have submitted two tickets with no response and today I attempted to get help over the phone but was told I don't qualify for live phone support. That is frustrating. How am I supposed to find out what is wrong if I can't contact the company. Anyone else have trouble adding the additional user when you have purchased more than one user?
Welcome to the Zoom Community, @KristaWinn
First, go to the Admin -> Account Management -> Billing page -> Current Plans tab and check the number of Zoom Pro licenses you have on your account:
If that is 1, it's assigned to you, I'm guessing, and you have not completed the process to acquire an additional license. You can click the "Edit Current Plan" link, change the number of licenses, and go from there.
If the number of licenses is 2, then go to the Admin -> User Management -> Users menu on the Users tab and look for Licensed and Basic under the Type column:
If you have 2 licenses and there are two users with Licensed assigned to them, then there are no additional licenses available.
If you believe you have recently added licenses that your account does not reflect, please refer to Admin -> Account Management -> Billing menu under the Invoice History tab, and look for the date on which you believe you added the additional license. If there is an additional license purchased but not reflected on your account, please gather all the particular details...
Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.