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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Account is disabled

GitaSP
Newcomer
Newcomer

Hi, my zoom account (***********) is disabled. Please help me for recover the account. I used zoom for education especially teaching and learning. This account problem delay the class schedule. Thank you

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Please submit a Support Ticket directly to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new 

The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts.  Zoom  Staff can help you with this request. Be sure to include any new or old email addresses used on the account in your request. 


Ray -- check out the GoodClix website or the Z-SPAN website.

GitaSP1
Zoom Partner
Zoom Partner

thank you Ray

unfortunately zoom could'nt clarify the reason of my account disabled

eventhough I used legal payment and the content only for education

very dissappointed