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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Accidentally started an educator account and now I can't log in

jdom32020
Newcomer
Newcomer

‎2023-05-25 01:07 PM

I was looking to sign in to Zoom with my work email but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to sign an educator data release form, which does not apply to my organization/the work we do. Is there any way to disable this so I can just have a regular Zoom account again? I'm using my personal email to post this since I am fully locked out. 

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3 REPLIES 3

VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-25 02:29 PM

Hi @jdom32020 and welcome to the Zoom Community. I'm sorry to hear you're having difficulty accessing your account! Please submit a request to our support team using the "Billing & Account Management" option in the dropdown menu on the contact page and they will be able to remove the educator status from your account. I hope this helps!


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?
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Flora34
Newcomer
Newcomer
In response to VA

‎2023-06-15 11:41 PM

I was looking to sign in to Zoom with my work email but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to sign an educator data release form, which does not apply to my organization/the work we do. Is there any way to disable this so I can just have a regular Zoom account again? I'm using my personal email to post this since I am fully locked out.  I have the same problem.

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CarlaA
Community Moderator | Employee
Community Moderator | Employee
In response to Flora34

‎2023-07-14 11:02 AM

Hi @Flora34!

 

If you're still needing assistance, please follow the guidance in this article to resolve accidentally selecting an education account.

 

I hope this helps!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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