About refunding

[shadnajmalddin]

Greetings,
I'm a Pro Zoom user, and I used Zoom for an educational program last month. But I just received an email notifying me about another purchase for another month, which I don't want. Is there any way I can stop the monthly payments, and get my money back?

Thank you for your support.

[Mr_Zoomtastic]

Hi @shadnajmalddin,

Refunds for paid plans

If your account is eligible for a refund, a refund can be requested when canceling your plan through the web portal:

1. Sign in to the Zoom web portal.
2. Click Account Management, then click Billing.
3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.
4. If your account is eligible for a refund, click Need Help. In the next window, you will be notified of the amount you will be refunded. 
5. To agree to the terms of the refund and cancel your subscription, click Cancel and Refund.

Note: To be eligible for a refund, an account must not have any usage since the last time the account was billed. 

https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription#h_01FAZSECKHV9309PJG...

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

[shadnajmalddin]

Hello,
thank you for your help. I successfully canceled the current plan, but I couldn't see any refund options provided, and also it was the same in the Help section. So, I created a ticket and I'm waiting to get a response.
Thank you.