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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

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Wendy10
Newcomer
Newcomer

‎2023-09-29 09:59 AM - last edited on ‎2023-10-13 10:59 AM by Community Moderator | Employee

I pay a monthly subscription.... which is up to date, yet suddenly zoom calls are being limited to 30 minutes which means I can no longer do my job properly. How to I rectify this? Is there a real person to talk to at Zoom?

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-30 09:14 AM

Hi!

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-30 09:14 AM

Hi!

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic 

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Kramer007
Newcomer
Newcomer

‎2024-01-07 11:41 AM

I have experienced the same for two years and it has never been resolved. I have 25 employees that work for us and expense zoom (via App Store) and 10 of them have the same issue. We don’t use zoom often but, when we do there is always this issue. Zoom blames Apple and Apple blames zoom. This is the second year of issues. Someone needs to be sued to resolve this or something because they really obviously don’t care. 

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