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B
Newcomer
BDorminy
Newcomer
May 19, 2022
Solved

Split business hours.

  • May 19, 2022
  • 4 replies
  • 9 views

This doesn't seem possible currently, but I would like to be able to create "breaks" in the business hours in Zoom. For example, I would like to be able to set my hours from 8am to 12pm, and 1pm to 5pm, each day so my phone doesn't ring while I'm on lunch. Granted, I can set to DND but I have a more unique example where that's not the best option.

 

We are a university and faculty have different class times where they don't want to receive calls on their computers while in class. Sure they can set DND while in class, but if they don't remember to set it, they will get a call in the middle of class. It seems like it would be useful to be able to set multiple business hours for each day.

 

Does anyone else have a suggestion?

      Best answer by FORE-Craig

      Hello,

       

      You are correct in thinking that it is not possible currently to schedule breaks in the Business Hours. It has been discussed several times here. I believe that several community members have submitted a Feature Request for it to be added. You are the first to say that it would be useful at a user-level, which I completely understand why. I would suggest that you also submit a Feature Request, so as to incorporate the user-level functionality when it is implemented. You can do so here at https://www.zoom.us/feed 

       

      I did come up with a workaround for the company Auto-Receptionist level by setting up cascading Call Queues. If your organization's calls are going directly to specific extensions or direct-inward dial numbers though this wouldn't help. 

       

      I hope this helps!

       

      4 replies

      FORE-Craig
      Specialist
      FORE-CraigAnswer
      Specialist
      May 19, 2022

      Hello,

       

      You are correct in thinking that it is not possible currently to schedule breaks in the Business Hours. It has been discussed several times here. I believe that several community members have submitted a Feature Request for it to be added. You are the first to say that it would be useful at a user-level, which I completely understand why. I would suggest that you also submit a Feature Request, so as to incorporate the user-level functionality when it is implemented. You can do so here at https://www.zoom.us/feed 

       

      I did come up with a workaround for the company Auto-Receptionist level by setting up cascading Call Queues. If your organization's calls are going directly to specific extensions or direct-inward dial numbers though this wouldn't help. 

       

      I hope this helps!

       

        B
        Newcomer
        BDorminyAuthor
        Newcomer
        May 19, 2022

        Thanks for the reply and the link. We are relatively new to Zoom phone and still trying to answer questions from our users. This request came from a user and it seemed like it should be something relatively easy to do, and I would think useful to a good number of people.

          FORE-Craig
          Specialist
          FORE-Craig
          Specialist
          May 19, 2022

          You're welcome! 

           

          I agree that it would be very useful for a lot of organizations, both large and small.

          K
          Newcomer
          Khushbu
          Newcomer
          September 3, 2023

          BUSINESS

          J
          Newcomer
          JHS_Durham
          Newcomer
          March 27, 2024

          Was this issue ever fixed? 

          We just moved all our services over from Ring Central. In their system, we could setup "Custom Rules" for a person, IVR, or a call queue. The custom rule allowed us to setup lunch hours so that calls coming in from 12-1 could automatically be directed to voicemail. 

           

          Custom rules also allowed us to set dates. We could, for example, setup a custom rule to re-direct a call for any person or call queue, to another person/queue/IVR between specific dates. For example, if a person was on leave for a known period of time, we could say from April 1st to April 15th, re-direct calls to another extension. On the 16th, the rule would automatically turn off and calls would flow through to the original destination again. 

          R
          Newcomer
          RGB75
          Newcomer
          October 10, 2024

          Zoom Team,

          I must confess to be a little surprised this feature has not already been implemented.  I have completed the first phase of migrations and am now hesitant to move forwards as this would involved migrating 100's of IVR's from legacy solutions. The 'Cascading Queuing' solution results in too many additional Queues / Auto-Receptionists when dealing with multiple languages creating an administration and dependency management nightmare.  Adding the ability to create 'Split' hours would to me, as an ex-developer seem very straightforward and hugely beneficial for any administrators building Zoom Phone solutions.  In addition as Zoom Phone stands today, in my opinion, it really does not support large numbers of IVR's due to missing features / tools relating to the creation and managing of key Zoom artefacts.  EG. Split business hours (EG. 10:00 to 12:00 & 14:00 to 18:00) etc, Business Hours to be managed as reusable assets (EG. Single point of change for multiple Queues, Auto-Receptionists, etc) Multiple Languages in Auto-Receptionists, lack of Bulk Artefact Creation, Artefact Dependency Visualisation & Management.

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