Solved

Hi, I've spent 30 minutes searching for the answer to this.I enabled breakout rooms, but there was no icon in the menu. I restarted my Mac, restarted the Zoom app but still there is no breakout room icon. One tutorial said the BR icon is in 'More'. I have no More option.Any clues?I did see someone say they reinstalled the app and it fixed the issue. Is that as simple as trashing Zoom and then downloading the app again? Will my paid account automatically reconnect with the app? Is this what I should do?Thanks

My co-host was unable to login and received the message "host cannot join the meeting." They ended up having to sign in through another account. Suggestions?

Hey there. We're looking to migrate our non profit communications over to Zoom, including porting our toll-free number.  It seems like there's some challenges people have been running into.  So I thought I would try to get some info ahead of migrating. 1. Is the annual Workplace Pro Plus (with Phone) plan is eligible for the non-profit discount? 2. I've applied using Goodstack.  How long does it take for them to approve and send whatever is necessary to activate the 50% off? 3. With the Goodstack approval in place, what is the best way to avoid delays/problems and expedite getting a new non-profit account successfully setup? Thanks!

When your organization is approved for a Zoom Cares discount, does the discount code apply to all accounts associated with the organization or do you need to submit a code request for each individual account?

Hi all, Is anyone else having problems with Goodstack verification for the Zoom nonprofits discount?  We've spent a month going back and forth with them and while they agree that we are a nonprofit, they say that because of the services we provide (we help people file their tax returns for free through the IRS VITA program) we are considered a "financial services" organization and not eligible.   The eligibility criteria that is on Zoom's website (https://www.zoom.com/en/zoom-cares/#zoomfornonprofits) doesn't say that anything about the types of services a nonprofit needs to provide to be eligible - just the budget size, tax exempt status, and some types of organizations, which we meet.  We're a 501(c)(3), budget of under $150k, and not a government, school, hospital, etc.   Is there some secret code or hidden criteria for what organizations Zoom will and will not support?  Or some magic words to help Goodstack follow what Zoom says are the requirements for the program on their website

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN.  How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks! 

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. Please help here. Where do I have to write to get the money back?  Thank you

Does anyone know if it is possible to change the meeting link? We have a problem with "Zoom Bombing." Pranksters joining our meetings and performing lewd acts. To solve the problem we are instigating pre-registration, but having a new link would help.

Can the hosts read others private chat messages

Hi my calls are not connecting and the server says we can’t connect your call at the moment 

Hi everyone, most of my therapy sessions are on Zoom. I’ve tried Zoom’s AI summary feature, but for therapy notes it feels too generic and doesn’t capture DAP or SOAP style documentation well. What AI tools are people using to turn Zoom sessions into solid therapy notes? Looking for something that handles clinical language better, supports templates, and is mindful of privacy and compliance. Any workflows you recommend, or tools to avoid?

My profilephoto is installed, shown in zoomsession via website, but not via zoomsession app How to get it active again (yes, it was there for months)? Thnx

Hello, Since my last update, my background has been blurred on my MacBook Air (Ventura 13.6.9). I am using Zoom workplace version 6.3.5, but I have had this issue on the previous Zoom update as well. No virtual backgrounds are enabled or any other effects. I do not have this issue with Zoom work place on my i phone or my i pad. I have read the threads about the Face Time camera settings being the issue, but it works fine on my phone and I pad, so I assume this isn't the issue....

A friend has a new Windows 11 laptop, with latest Zoom Workplace installed (don’t know how to find his version).  He has “Original Sound For Musicians” on, with High Fidelity checked, echo cancellation not checked.  His voice comes through fine, but instrument notes are not.  It is clear echo cancellation is on.  We tried turning on echo cancellation, then turning it off (which works on my computers when echo cancellation appears stuck on), but no amount of switching microphone modes, turning various combinations of original sound for musician options on/off, is working on his computer.Any ideas what he can try?  

I went to the Usage Reports and tried to run a report on 2 meetings I ran last week (October 18/20) and it couldn't find those meetings in the previous meeting list. This has been requested by my client. My meeting ID is/was: https://us02web.zoom.us/j/88100035790. This was a meeting that was set up, along with a whole series last year in November. I really need this list to confirm who attended on each day. Please advise. Thanks in advance.

Hey friends,I can't see how to download the list of people who have registered for a meeting I have tomorrow. Any clues?

I haven't used Zoom in months, but I just discovered today that I'm still being charged automatically. I'd like a full refund for the approximately 2-3 months I haven't used it.

안녕하세요.최근 2026년 1월15일에 자동결제된 내역에 대하여 환불요청드립니다.작년 1년간 이용하였지만 연속으로 이용하지 않고 있습니다.

I have got a new laptop, which I am using to schedule Zoom meetings for the first time today. The Zoom invitations are defaulting to an email account that is not my default account in Outlook. It is also not an account that I use at all to sign-in to my Zoom account. And I am not able to change the send account in Outlook from the invitation. Any ideas about why this is happening and how I can get round it, please?

Hi.In our zoom meetings, sometimes the cohost will accidentally mute the host and then they don’t have the ability to unmute him, without sending a request, which he may not always see. Is there a way of either. Allowing cohosts to unmute the host or preventing the cohost from muting the host?

I have encountered some serious issues. May i know how can i contact with live agent? 

I have a Workplace Pro plan. Yesterday I activated AI Companion during a meeting in order to have a meeting summary. A meeting summary was not generated. It has worked with previous meetings. Please advise.

Hello, Zoom Customer Service Representative.I would like to request a refund for the recently paid Zoom Subscription Pro pricing plan.The payment was made on January 4, 2026, and was inadvertently auto-renewed and paid.We have turned off automatic payments from your account and are requesting a refund as you have not used them yet.If you need any additional information, please feel free to let us know.I appreciate it.

Hi, I teach a zoom movement class using a lapel mic and Apple music. I share audio coming from my macbook to which I have speakers attached. I used to be able to set the music volume for the meeting as separate from my system and ext. speaker volume and now I can’t. I need the music louder in my space (coming out of my speakers) so I can talk over it and still hear the beat for my movements.Now, my previous settings are not working. The volume that allows the meeting participants to hear me is the same as my speaker volume and I cannot make my speaker volume any louder. Macbook and zoom are up to date. I select Share Advanced, Audio Stereo, then play the playlist, and set the volume at 2 bars which is now too quiet for me to hear with my speaker turned up all the way. If I raise the system volume to 3 bars, the participants can’t hear me over the music. Apple music has an audio setting and that is all the way up. Most of the discussions I have found suggest using original sound, but th