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Due to the sale of my company last year,  I no longer have the email address that my paid Zoom account is linked to. I still have the password, but when I try to Log In to Zoom, I am asked to provide a code -that is sent to the email that I no longer have access to - so I am unable to proceed with logging in to the paid Zoom account. I need to change email address & billing info associated with the paid account, but am unable to do so unless I can log in to the account.  I have tried following the steps provided on the 'help' page, but those steps require logging in to change the email address on file - which I cannot do due to the 2FA that I cannot access.  I also was able to email customer support directly (from my new email address), but got messages that "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."  This response also said to contact custom

We started using Zoom fax recently. Our team has one feature request- to receive email notifications of fax transmissions (success / failure). I know this information can be found via the Transmission Report, but the request is to receive notifications automatically. Appreciate this request being considered for a future release.

Previously the AI Companion notes were sent automatically after each call but that is no longer happening. I checked my settings to make sure I have the auto setting actia

Participant tab ... gives the option to make a sound when a person enters the waiting room. I would like this to be permanently on, so I don't make people wait because I am looking at another screen. It looks like I have to enable sound on entry every time I start a new meeting.  Can this be made a default?Thanks

I am not receiving the email confirmations after registering for events within the company.  I see the "successful registration" message, but never receive the email with the link to add to calendar/attend the sessions. 

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

Hi, i cant install Zoom on my macbookCan someone help me please?i have download zoom, but if i want to install i get a error message 

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 2월 27일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I am using a 2022 Mac Studio with an Apple M1 Max chip. Running Sequoia 15.4.1. I'm hard wired to a 1300Mbps internet connection. Using Zoom Version 6.4.6. Every few minutes the video freezes for 3-5 seconds, then catches up again. It only happens in Zoom, never in MS Teams or FaceTime. I have uninstalled and re-installed Zoom and even purchased a new 4k camera to see if that helps. Still the same freezing issue. Has anyone found a solution?

Hi I’ve reviewd the existing threads, but none seem to address my issue. The background currently is a Zoom default virtual background, not one I uploaded. I am unable to turn it off. I’ve alreaduyChecked my Virtual background setting Attempted to select “none” Upgraded my subscriptionNothing is working. What are the next steps.  

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

We conducted a meeting and the next day was sent an email from webinartv.us that our "webinar video" was available on their website. We did not agree to this and it seems that they had a fake person register and then recorded our meeting to be posted on their website. The only person that was on the registration that was not engaging and stayed on even when the meeting was over was named Jordan Spencer and had an email ending in lightconnect.space Alerting zoom about this and others.

Hi all, I cancelled my zoom subscription a year ago and haven’t since used the service as no longer required. I have been charged this year and, after logging in, the cancellation was never processed. Any advice please to get my refund. 

Hi,  While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug?  The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also? Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly  ThanksAiman 

How do I turn off Center Stage video setting for PC? This is the new video feature that zooms in and out on your face as you move around while your camera is on during a Zoom video meeting. There's a thread in how to fix this, which is different for Mac and PC users. For PC, it says there's a "Center Stage" video setting you have to uncheck in Zoom Video Settings, however I've looked everywhere and I don't think it exists.  I've reached out to Zoom Support for help and the conclusion with them was that they have a solution for Mac users, but nothing as of now for PC.  Has anyone figured this out yet? I know I'm not the only one here with this frustration... 

I have none checked for background and it's still blue. I've deleted the app from all of my devices and it is still showing up.  Any help is appreciated 

I have done everything according to the videos trying to remove the virtual background. I've gone to settings, in meeting advance, virtual backgrounds, and turned it off. I've even reset it. That is supposed to remove the uploaded picture from the system altogether....and it's still on there. The videos are old that they sent me in the chat. It says there is a button to choose "none." On mine it is a button - turn virtual backgrounds on or off. I've logged out and then back in again....it's still on. Every option in the chat doesn't pertain - any thoughts?

Hi, my audio works fine if I'm only speaking or only playing music, but I can't get them to work at the same time. Has anyone else had this problem and figured out how to resolve it? Thanks

I have “Enable Waiting Room” active in the Zoom web settings, but normally use the option on the in-meeting Participants window to “Disable Waiting Room” after the meeting starts so I don’t have to keep manually admitting the latecomers.  But with the new update, that option to “Disable Waiting Room” seems to have been removed.  Is this correct?  Is there a way to turn that back on?  Is that controlled by a local admin setting? Note that I’m not seeing “Disable Waiting Room” as a greyed out option, it’s not visible at all on any setting screens or drop downs.  Also, I do also have a passcode set, so the waiting room wasn’t my only security setting in case there was a “must have one security option active” rule.

Hi all, Is anyone else having problems with Goodstack verification for the Zoom nonprofits discount?  We've spent a month going back and forth with them and while they agree that we are a nonprofit, they say that because of the services we provide (we help people file their tax returns for free through the IRS VITA program) we are considered a "financial services" organization and not eligible.   The eligibility criteria that is on Zoom's website (https://www.zoom.com/en/zoom-cares/#zoomfornonprofits) doesn't say that anything about the types of services a nonprofit needs to provide to be eligible - just the budget size, tax exempt status, and some types of organizations, which we meet.  We're a 501(c)(3), budget of under $150k, and not a government, school, hospital, etc.   Is there some secret code or hidden criteria for what organizations Zoom will and will not support?  Or some magic words to help Goodstack follow what Zoom says are the requirements for the program on their website

Greetings all, I recently downloaded Zoom for my laptop and can't get myself ready for meetings. More specifically, I'm unable to get my camera and USB mic to work, even though I've been using these without incident on Teams and other conferencing platforms. For instance, if I go to video settings, my camera's light is turned on, but the preview is just a black screen. Accessing these settings causes the Zoom client to hang - forcing me to choose to end task - yet my camera's light stays on, and I have to disable and re-enable the camera app from Windows settings to reset the camera. On the audio side of things, the speakers' test works fine, but not the mics'. Testing both the built-in and USB mic yields nothing. I tried the solutions found in Zoom's knowledge base. I uninstalled and reinstalled the client, updated Windows, drivers, restarted my laptop,  and checked the relevant permissions, to no avail. I'm running Windows 10 on an HP Probook. Looking forward

Hi All,In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen.  I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting.  For instance, I teach piano over Zoom.  When I want to play something for a student, I turn original sound on.  But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard.  So before, it was really easy to toggle on the main screen.  Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.

Just got a 2024 Apple M4 and downloaded the newest Zoom app... I cannot for the life of me stop this camera from auto focusing and moving with me. All the help documents tell to do things that don't exist in Zoom Workplace!!!  It's so annoying and every time I move a hand the camera zooms in and out, I want it to go back to solid!

When I schedule a meeting or accept an invitation to a meeting the invite shows up in my calendar but the invite doesn't include the link for me to cclick on to open the meeting. And I don't receive email confirmations for "My meeting"  Does anyoen else have this problem or kinwo how it can be resolved? 

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