Solved

Dear Zoom Support Team, I hope this message finds you well. I’m writing to formally request guidance on the possibility of changing our default meeting recording location from Zoom Cloud to Vimeo exclusively. As our team already uses Vimeo as our primary platform for video storage, distribution, and post‑production, we would like to bypass Zoom’s cloud storage entirely and have all recordings saved directly to our Vimeo account. Our goals are: To discontinue the use of Zoom Cloud for recording storage. To have all meeting recordings stored solely on Vimeo moving forward. To understand if it is technically possible to set Vimeo as the direct destination for recordings—without first saving them on Zoom Cloud. If this setup is not currently supported, we would appreciate any available alternatives—such as immediate post-processing transfer to Vimeo followed by automated deletion from Zoom Cloud—as well as any recommendations or workarounds your team may suggest. Additionally, if t

Hi!  I’ve just upgraded to Zoom Client 7.0.0 (1666). The search bar on the top now pop up a window that is different from the app and where I cannot type anything inside. There’s an input for the search, latest searches, results divided by type. Only the X to close the windows works.

Olá, pessoal!Estou com uma dúvida sobre a configuração de idioma no Zoom. Quando entro nas salas (Zoom Rooms ou reuniões), o ambiente e as opções aparecem em inglês. Gostaria de saber como faço para que tudo fique em espanhol ou português — menus, botões e demais configurações.Já procurei nas configurações, mas não encontrei onde alterar especificamente o idioma da interface da sala. Alguém sabe se existe essa opção e onde posso ativá-la?Agradeço desde já pela ajuda!

Hi,We are trying to record both voices and piano playing during a meeting. We can only seem to record the voice??? We have tried some suggestions found online.  Is there a simple way to do this??? ThanksPatti McCallion

I am organising a Zoom webinar with registration details to be passed to my organisation's Hubspot account. However, I noticed that Hubspot contacts that already exist will not be updated to reflect a new Zoom registration activity. I thought I might instead create a Hubspot form and a landing page for the webinar, with an automation for anyone who fills out the Hubspot form to be automatically registered in Zoom as well. But I can't figure out if that's possible - does anyone have any experience?Also, is there a way to view a registration list in Zoom webinars?Thank you!

Hello, is there an agent who can help expedite the appeal I submitted earlier today? I haven’t received any updates yet, and we rely on this account for our daily sessions.This has been quite frustrating, especially since we haven’t been given any details on why the account was flagged or banned.I’d really appreciate any assistance or updates. Thank you!

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 3월 31일 이루어졌으며, 사용자가 1명이나 3명으로 결제한 오류가 발생했습니다.추가 2명분 결제에 대한 환불을 요청드리나 안될 시에 3명 모두 환불해주시길 바랍니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Hi,I have a problem with the video quality of the Zoom meeting I have a pro version of Zoom. In the setting, I have enabled Group HD video and still, I´m receiving/sending only 320 x 180/640 x 360 resolution.  Video quality is like from 15 years ago, not even HD. Am I doing something wrong or is this quality normal?Internet is not the problem my internet is download speed is  Mbps 100, upload speed is Mbps 78. Laptops are connected on the same network and still have the same quality. 

I was trying to add another phone number to my account when i accidentally bought the workspace pro instead of the phone plan. Trying to ask for a refund instantly but the support AIs keep telling me its non-refundable. That’s quite horrible service, i had my card saved on zoom so i can fluently make transactions and they’re punishing me for trusting them and just quickly making purchases?! its unfair if i’m being forced to keep on paying for something i did not even intend on buying. Even got the Annual plan because i thought ill get an annual one for this number.

Dear Sir or Madam,I am extremely dissatisfied with the Zoom service and am considering cancelling my subscription.The reasons are as follows:You charged me for a Large Meeting service that was not used, in the amount of EUR 197.49. After receiving an unfavorable response from the first-level support regarding my complaint and refund request, I escalated the issue to a higher level. I then received a positive response confirming that a refund of EUR 137 would be issued:"We’ve also processed a refund of 137 EUR to your original payment method. Please allow 5–7 business days for the credit to reflect on your account."However, instead of issuing the refund of EUR 137, Zoom charged me an additional EUR 137 on March 28, 2026.We urgently request a full refund in the total amount of EUR 334.49.Sincerely,Dubravko Čop

….

Does anyone know how to turn off the timer for when the meetings end 

How can I convert a Recurring Scheduled meeting into a No Fixed Time Recurring meeting and retain the same meeting ID?  The No Fixed Time Recurring meeting has been used to feed into a live webcast for several years.  I am not clear exactly how it happened, but I suspect the meeting type has been accidentally changed to Scheduled when the meeting URL and ID were included in a Google Calendar entry notifying about a short test meeting.  I did not know that this was possible.  Changing the meeting ID would mean alterations in several platforms and notifying various clients, so we want to avoid this if possible.  We have set the recurrences to six months apart to secure the meeting ID, but this adds spurious entries to our calendar so is not an elegant solution.

My team has made the payments and renewed the pro subscription, however my plan is still reflecting as Basic and not got upgraded.What could be the issue? Its urgent to fix this.

The, the meeting is at 5. But it is a 5 PM or 1700, But the email does not say so, iutz just says: 5.Bug,Also there needs to be a switch between 24 and am/PM.,

안녕하세요, Zoom 고객센터 담당자님.최근 결제된 Zoom 구독 요금제에 대해 환불을 요청드립니다.본인의 인증은 2026년 1월 2일에 존재하는, 여러분이 직접 기념할 것입니다.계정에서 자동 결제 상태이고 아직 사용하지 않은 점을 고려하여 반납을 요청드립니다. 귀하께서 추가 정보를 보내셨으면 합니다.감사합니다.

I added a picture for my background, and now it is stuck on that! when I try to remove it and select NONE, still the same picture shows up and I have tried everything to remove it and it will not go away when I log in to zoom on my mac!!

Hi Zoom Developer Community,We are developing a medical seminar platform that integrates with Zoom. Previously, we used the **Zoom Webinar API** (`POST /v2/webinars/{webinarId}/registrants`) to register users programmatically. This worked great - users could register with one click, and Zoom automatically sent confirmation emails with join links.Recently, we started using **Zoom Events (Webinar Plus)** for our seminars. We discovered that the standard Webinar API doesn't work with Zoom Events and returns error code 3000:{"code": 3000, "message": "Registration has not been enabled for this webinar: xxxxx"}We then tried the **Zoom Events Tickets API** (`POST /v2/zoom_events/events/{eventId}/tickets`), which successfully creates tickets. However, we found that **confirmation emails are not automatically sent** when using this API.## Our QuestionIs there any way to achieve the following with Zoom Events via API?1. Register a user programmatically (one-click registration from our platform)2

I had Pro account but downgraded to Basic, but are still invoiced for the Pro. How solve this to get refound?

I would like to record a meeting. In the recording I don’t want the participants to appear on video, but they should be allowed to have cameras on during the meeting.How can I do that?

Hi everyone,I am attempting to extract meeting data via API for my entire organization (including start/end times, participant lists, and transcripts).However, I’ve run into a blocker: the scopes mentioned in the official documentation are not appearing as options in my App Marketplace dashboard. I am specifically looking for administrative scopes to access: Meeting Events: Scheduled and actual start/end dates/times. Participant Data: Lists of who joined each session. Content: Full meeting transcriptions. I am using a Server-to-Server OAuth app. Could someone clarify why these required scopes might be missing from my configuration panel? Are there specific account-level permissions or 'Add-ons' required to enable these scopes for API extraction?"

Hello, I bought a Zoom Workplace Pro subscription at the end of February during an undiagnosed manic episode, believing I needed to do this otherwise the world would end. I have now been diagnosed with bipolar 1 disorder (can provide documentation as proof) and am looking for options for a refund, even if just partially, as I have absolutely no need for a Zoom subscription of any kind. I understand that Zoom has non-refund clauses; however, how do these clauses hold up under contexts of psychological duress? Also, I bought Zoom in the Philippines as a Philippine citizen and am not sure how digital sales laws work in this context. Times are hard and it would be good to get this money back so I can actually use it for things that would sustain me. Thank you in advance for your consideration.

why all my recording conference GONE today? 

I have a "AI Companion BASIC" plan.I recently started using Notes (which I think are stored in Docs), initially for manually taking notes, then I discovered meeting transcriptions. After starting a meeting transcription, after 30-40 minutes, the transcription ended. I read a post by someone that transcriptions end after 40 minutes for basic plan(s). On a later date, I tried to have (at least part of) a meeting transcribed, but it ended quite soon. Today I tried again, and was told I had hit my AI Companion limit. What is the maximum amount of time a meeting can be transcribed with my plan (assuming I haven’t run out of AI companion usage)? How is AI companion usage calculated?, or to put it another way, if I’ve had about 40 of a meeting transcribed (then cut off); then another one cut off even sooner; then transcription not even starting (out of AI companion usage), is that probably to be expected? When I click “Upgrade” for “AI Companion BASIC”, the “AI Companion” plan mentions unlimi

Despite host approving recordings, they NEVER record to my computer (Lenovo). I have checked everywhere on my computer and they are nowhere to be found. Zoom’s AI bot is useless and just parrots everything on the website that I’ve tried. I have looked all over the internet and can’t find an answer. I’m a free member but unwilling to pay because I only attend 1-2 meetings/week and never host. WHY AREN’T THEY RECORDING???