Mouse cursor disappears while sharing screen | Community
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Explorer
Luiza Oliveira
Explorer
April 6, 2026
Solved

Mouse cursor disappears while sharing screen

  • April 6, 2026
  • 4 replies
  • 133 views

Hi, I’ve been having this issue with my mouse cursor for a month. It started happening after I updated my Windows version to Windows 11, but I’m not sure whether these events are connected or not. 

When I’m sharing a PPT or Google Slides, which are the main content I usually share, everything works normally. However, whenever I need to transition to a new tab, such as Google Docs or Youtube, while still screen sharing, my mouse cursor completely disappears and I cannot do anything about it. It has been so frustrating, because I cannot click on anything, not even on “stop sharing”, and I just have to wait for it to be back. My students say they still see my mouse cursor as I’m moving it desperately trying to get its control back. 

 

I have searched for a solution for this issue in this forum, but most of the results I got are from years and years ago, and none of the recommendations given solved my problem - such as updating Zoom’s version. 

Can someone please help me? I’d really appreciate it. 
Thanks in advance!

Best answer by hoodee23

HI ​@Luiza Oliveira -- Thank you for joining the Zoom Community and apologies for this late response.
 

This behavior can sometimes occur on Windows 11 due to changes in how the OS handles display drivers and hardware cursor rendering—especially after updates. Since your students can still see the cursor while you cannot, it suggests the cursor is being drawn correctly for the share stream but not locally by Windows or your display driver.

Here are a few steps that often resolve this:

  1. Update your graphics drivers – Go to your GPU manufacturer’s website (Intel, NVIDIA, or AMD) and install the latest Windows 11–compatible version.
  2. Disable “Pointer trails” (if enabled) – Go to Control Panel › Mouse › Pointer Options and make sure “Display pointer trails” is unchecked. This setting can cause rendering issues when screen sharing.
  3. Try switching between hardware and software rendering – In Zoom, under Settings › Share Screen › Advanced, toggle the “Use hardware acceleration for screen sharing” option. Restart Zoom and test again.
  4. Use “Share Screen › Screen” instead of “Window” – If you currently share individual application windows, switching to Entire Screen can eliminate cursor loss when switching apps.
  5. Restart Zoom and Windows after applying updates – Cursor rendering problems can persist until a full reboot.

If none of these steps fix it, please check whether this behavior still occurs in another Zoom meeting under a different Windows user account or after uninstalling/reinstalling Zoom completely (using the Zoom Clean Tool). That step helps confirm if the issue is specific to your Windows profile or the Zoom installation.

Hope this helps restore visibility to your mouse cursor while screen sharing!

4 replies

hoodee23
Employee
hoodee23Answer
Employee
May 1, 2026

HI ​@Luiza Oliveira -- Thank you for joining the Zoom Community and apologies for this late response.
 

This behavior can sometimes occur on Windows 11 due to changes in how the OS handles display drivers and hardware cursor rendering—especially after updates. Since your students can still see the cursor while you cannot, it suggests the cursor is being drawn correctly for the share stream but not locally by Windows or your display driver.

Here are a few steps that often resolve this:

  1. Update your graphics drivers – Go to your GPU manufacturer’s website (Intel, NVIDIA, or AMD) and install the latest Windows 11–compatible version.
  2. Disable “Pointer trails” (if enabled) – Go to Control Panel › Mouse › Pointer Options and make sure “Display pointer trails” is unchecked. This setting can cause rendering issues when screen sharing.
  3. Try switching between hardware and software rendering – In Zoom, under Settings › Share Screen › Advanced, toggle the “Use hardware acceleration for screen sharing” option. Restart Zoom and test again.
  4. Use “Share Screen › Screen” instead of “Window” – If you currently share individual application windows, switching to Entire Screen can eliminate cursor loss when switching apps.
  5. Restart Zoom and Windows after applying updates – Cursor rendering problems can persist until a full reboot.

If none of these steps fix it, please check whether this behavior still occurs in another Zoom meeting under a different Windows user account or after uninstalling/reinstalling Zoom completely (using the Zoom Clean Tool). That step helps confirm if the issue is specific to your Windows profile or the Zoom installation.

Hope this helps restore visibility to your mouse cursor while screen sharing!

L
Explorer
Luiza OliveiraAuthor
Explorer
May 15, 2026

Hi, I am sorry for my late response! First of all,  thank you so much for taking the time to help me. I have done all the steps suggested from 1 - 5 and I think the disappearing cursor occurances decreased, but are not over. Sometimes, it still happens. Now I need to do the other tests you recommended (trying a different account and reinstalling Zoom completely). I can get back to you aftwerwards again.

Thank you once again.

MGSR
Community Manager
MGSR
Community Manager
May 7, 2026

Hello, ​@Luiza Oliveira! Have you seen the response to your concern? If it answers what you were looking for, please consider marking it as the best answer so others can benefit from it as well.

If you still have questions or need further clarification, feel free to let us know; we’re happy to help!

 

MGSR
Community Manager
MGSR
Community Manager
May 14, 2026

Hi ​@Luiza Oliveira! Since it’s been a while since we’ve heard back from you, we’ve gone ahead and marked the response of ​@hoodee23 as the best answer, as it addresses your question.

If you still need any assistance or have additional questions, feel free to reach out anytime; we’re here to help!

 

L
Explorer
Luiza OliveiraAuthor
Explorer
May 15, 2026

​@hoodee23 ​@MGSR hi, I am sorry for my late response! First of all,  thank you so much for taking the time to help me. I have tried all the steps suggested from 1 - 5 and I think the disappearing cursor occurences have decreased, but the issue is not completely gone. Sometimes, it still happens. Now I need to do the other tests you recommended (trying a different account and reinstalling Zoom completely). They are my last hope! I can get back to you afterwards.

Thank you once again.

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