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I am the host and I can see all the participants but not myself.

2026년 8월 31일 결제 처리된 zoom pro 요금제에  대하여 환불 요청을 드립니다.결제 갱신에 관련하여 아무 고지를 받지 못하였으며 결제일 이후 뿐만아니라 2026년도에 사용을 한번도 하지 않았습니다. 청구서번호(Zoom Pro): INV368192974청구서날짜: 2026.8.31.기한: 2026.8.31.금액: 237,990원

Hello,I only used the service for one day and wanted to cancel my subscription. However, I was unable to cancel it immediately, and my subscription was canceled as an annual plan instead.I would like to request that my subscription be changed to the monthly plan instead of the annual plan, with a refund for the remaining amount.I only intended to use the service for about one day, and I tried to change or cancel the subscription to the monthly plan, but the process did not work as expected. Therefore, I am contacting customer support to request your assistance with changing the subscription to the monthly plan and processing the appropriate refund.I would appreciate your help in resolving this issue.Thank you.

How Can I Obtain Zoom Training Video Files?

I scheduled a meeting on the zoom web on Chrome browser and I added an invitees email address but it doesn't look like it sent an invite out. Does it no longer automatically send out a Zoom invite to the invitee's email address?

Hi,I’ve received email notification that Scheduler Basic (the free version) is being withdrawn from Oct 2026 and will now be chargeable.Does anyone know if this will impact the ability to schedule a meeting via things such a Outlook plug-in or Schedule a Meeting - Zoom when using a ZOOM Workplace Pro account? I can see offers to encourage a further upgrade to ZOOM Business where the full Schedule package is included but I’m not sure if this is really necessary.Any guidance much appreciated.

In my webinar analytics, I noticed that Chat is showing several messages as deleted. Why might this happen, and is there a way to restore those messages?

Bonjour, je n’utilise pas la plateforme. Je souhaite mettre fin à mon abonnement. Comment procéder? Bien à vous, Sophie Maka

When I receive a Zoom link with Meeting ID and Password, is there a way to add it to the Zoom app ahead of time? I don't see any way to do this. I only know how to join the meeting or schedule my own meeting but can't see a way of adding a meeting that someone created to my upcoming schedule. I'd like to be able to join the meeting directly from the Zoom app without having to look for the link or meeting ID and password. If I join in advance, it doesn't get added to upcoming meetings when I leave.

If I now change from a free account to a paid account can I now access the PRIOR 12 months of usage reports? Or just access usage reports from the date I transferred to a paid account.  

Recently, Zoom’s Note-taking has popped up on my Mac each time I use Siri to place a call on my iPhone – see the attached screenshot.I’ve not found a setting to block this pop-up.-- Ward 

Is there a Report that would provide Meeting Attendees, with Attendee User Full Registered Name, Contact details (E-mail and or Phone)? I noticed that our Report options for meetings located under:ADMIN > Account Management > Reports > Meetings > Only offers the following options: Registration, Poll  and Survey. We were advised to use the following report as a solution; ADMIN > Dashboard > Meetings (Tab at the top of Page) > Past Meetings (Tab) > Enter Meeting ID  > Search Is there a cleaner straight forward report available that provides the following in one combined report:Attendee Full Name ( instead of user nick name, short name or such)Time In Meeting with the Waiting Room Status /  Join / Start /Leave /  End Meeting Status combined in one instance instead of Multiple instances in the report.Poll Results included with the Attendee Report

I was just billed for another year but I don’t use the service and would like to request a refund.  How do I go about requesting this?

Regularly, people say "BRB" and then have to write "Ok Back", especially if video is off.  Would be helpful to just have a "BRB" status you can flip on that shows in the participants pane and the video window that you can turn off when you are back.  Bonus points for adding a custom message, like "BRB - 5 min" or "BRB - grabbing a glass of water"

We have been virtually hosting a national cohort of grades 6-12 History-Social Science teachers working on a common body of lessons focused on historical sites around the U.S. that are related to "The Fight for Equal Rights". So our teachers are from local areas of each site, MLK National Park in Georgia, Women's Rights National Park in Upstate New York, Stonewall Inn Historic Site in Greenwich Village New York, Cesar Chavez National Park in Kern County CA, and Angel Island Immigration Station State Park in SF Bay CA.   Previously of course, we'd all travel to a central location to gather and conduct much of our lesson planning and coaching, we are now doing it remotely via Zoom meetings and some supporting digital curriculum tools. In the end, we've been able to continue to make the process of matching content and historical specialists, with digital learning design specialists alongside exceptional classroom teachers from across the U.S. the REAL FOCUS thanks to this technology.

I only use Zoom for a yoga class. Recently bought a new iPad and now when I log in my picture only shows head and shoulders no matter how far away I sit. My yoga teacher needs to see all of me. I’m sure it’s something simple but am not techy and am 74 years old. Any help would be much appreciated.

Hi team, I have a recorded meeting from about a month ago that I’m trying to watch now, but it shows as expired. Is there any way we can recover or access the recording, please?

I run a registered charity globally and I have a zoom licence, however we are growing and having drop ins around the country, could I have more than one user (i.e I have 5 or so employees) could I get them to schedule zoom meeting throughout the week in other locations at different times?  For example Ben in London might benefit from a Zoom drop in on a Thursday evening…..

I want to get refund for accidental auto renewal. I am not willing to use this application this month 주문ID: MT1FLBZX4J

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded. Any suggestions would be so appreciated.

How do i remove Fireflies ai transcription bot from my zoom account? I cannot find where it is located.

I consider myself experienced with Zoom ... I use it DAILY and usually use MMHMM camera with it... well now I can't get rid of this virtual background to save my life. I have recorded a video showing that there is NO virtual background selected.. I really really need help because I am struggling teaching with it because I can no longer use mmhmm... help! Thank you! https://www.loom.com/share/b0da8eadc0e34a1fad511f829a727ba3

I was recording [well I think I was] a Conference today - 5hrs & I am unsure if I clicked Cloud or Local for the recording. It didn't ask me what folder or place to put the recording & didn't really think much of it [I haven't recorded before]. How do I find the recording? All help would be appreciated as this recording is supposed to go our World Wide... HELP!!!!!

Hey everyone,I recently upgraded to a new laptop from Techyest for remote work and ever since the switch I've been noticing that my Zoom video quality drops during longer calls, especially when screen sharing. My internet connection is stable and other apps work fine.I've already tried lowering the video resolution in Zoom settings but the issue persists. Could this be a driver issue or a Zoom setting I'm missing?Would love to hear if anyone else has experienced this after switching to a new machine!

사전 결제 고지도 없이 자동 결제를 하고, 자동결제가 갱신된다는 조건은 숨겨놓고, 당일 결제 취소를 해도 그 숨겨진 약관을 방패로 절대 환불불가란 말만 되풀이 하네요.인터넷에서 저와 동일한 조건의 상황에서 환불받았던 사례들 증거로 제시하며 왜 이들은 환불을 예외적으로 해주고, 저는 환불이 안되냐고 구체적 근거를 제시해달라고 하니 자기가 할 수 있는게 없다며 상담도 종료시켜버립니다.  환불할 수 있는 권한 있는 사람이 환불해주세요. 절대 불가하다면 왜 저들은 환불을 예외적으로 받고, 저는 환불이 안되는지 합리적 이유를 작성바랍니다. I am extremely frustrated with how this matter has been handled.Zoom charged me for an automatic renewal without advance notice, and I cancelled and requested a refund immediately. However, I have only received repeated responses stating that the charge is non-refundable.I provided evidence of multiple customers in substantially the same circumstances who received refunds as exceptions. I simply asked why they were refunded while my case is being denied, and requested a specific explanation.Instead, I was told that nothing could be done and my case was closed without my consent.Please do not send me another standard response about the non-refundable policy. I am asking for a specific and rea