Solved

Cropping in ZoomISO v3 is a great feature. However, please add cropping capability of handles, and grabbing. So the user can mouse over the video frame and grab a frame handle to resize and zoom. Then grab the frame to move. The x/y slider control is too slow (but don’t replace it). See the UI design in Livestream Studio 6 for reference. BTW - great job on v3!! 

Dear Zoom Support,I am writing to request the immediate cancellation of my current Zoom license, effective immediately.I no longer require this subscription because I have already obtained a new Zoom license that supports meetings with more than 100 participants. The new license is registered under my husband’s email address.Please ensure that my current subscription is cancelled without delay and that no further charges are made to my account. I would appreciate receiving written confirmation once the cancellation has been processed.If you require any additional information to locate my account or complete the cancellation, please let me know.Thank you for your prompt attention to this matter.Kind regards,

2026년 06월 16일 연 구독료가 자동결제되어 연장이 되었는데 취소 및 환불 신청합니다.결제카드가 등록되어 자동으로 결제되고 연장되는데, 취소할 방법을 모르겠네요.현재 자동경제된 이후 줌 서비스를 사용하지 않고있으며, 앞으로도 구독이 필요하지 않아 결제췿 취소하고 환불 신청을 합니다.2026년 6월 16일 결제된 금액은 169.90$에 세금 16.99$를 포함하여 총 186.89$입니다.현재 자동경제 정지를 해둔상태이나, 이것은 현재 결제된 금액은 취소가 되지 않고내년 2027년 6월 16일부터 결제가 안된다고만 되어있습니다.제가 원하는 것은 올해(2026년) 6월 결제 금액에 대한 취소입니다.도움을 요청드립니다.

The Avatar tab is completely missing from both my Zoom app (Background & Effects) and my web account settings. Another account on the same free plan has the Avatar feature available.Please help restore this feature to my account. 

Hi,I have a problem with the video quality of the Zoom meeting I have a pro version of Zoom. In the setting, I have enabled Group HD video and still, I´m receiving/sending only 320 x 180/640 x 360 resolution.  Video quality is like from 15 years ago, not even HD. Am I doing something wrong or is this quality normal?Internet is not the problem my internet is download speed is  Mbps 100, upload speed is Mbps 78. Laptops are connected on the same network and still have the same quality. 

안녕하세요, Zoom 고객센터 담당자님.저는 --- 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 16일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

For an Open Mic virtual event - Is it possible for all 3,000 attendees in the large meeting (add-on) to have the ability to turn on their camera?

有料プランの解約を忘れてしまいました。キャンセルし、返金していただきたいのですが、可能でしょうか？引き落としされた日は6月25日です。サポートとのチャットに従い、プランの自動更新はすでにキャンセルしました。お手数をおかけし申し訳ございません。何卒よろしくお願いいたします。

Hello,My Zoom Workplace Pro subscription renewed automatically on June 25, 2026. I had planned to cancel before the renewal, but unfortunately I missed the deadline by mistake.I would like to cancel my subscription and kindly ask whether you could consider a one-time courtesy refund for this recent renewal. I would greatly appreciate your understanding.Thank you very much for your time and assistance.Kind regards,

 Dear Zoom Support Team,I am writing to formally request a refund for the automatic renewal of my Zoom subscription. Date of Charge/Renewal: June 25, 2026 Reason for Request: I did not intend to renew this subscription. I have already cancelled the subscription in my billing settings, and I have not used any paid features since the renewal date. It is only fair to receive a refund for a service that was charged but remains unused. Denying a refund under these circumstances does not feel like a fair transaction; it feels like a forced sale.Please review my account and advise if a refund can be issued for this charge.Thank you for your assistance.

My account was downgraded on June 3d, 7 days prior to the paid period ended.On June 20th I was charged for a whole month from May 11th to June 10th, so I paid for a week with no service.I requested refund for the 7 days with no service.Please refund.Otherwise I will have to file for a chargeback, since I did not authorize this payment.I received several responses from customer support, each one with different  incorrect information, and now my case is closed and I cannot contact support, neither escalate the case.If I don’t get a refund, I’m filing for chargeback.

פגישת עבודה עם שיתוף מסכים 

 Why I am getting that error code 1001

how do i watch the recording of the overview session on the Honeywell Canadian Pension Plan Wind-Up that was held on May 28 and June 11? 

プランをプロに変更して料金を払いましたが、変更されていません。どうすれば良いですか？

My recurring meetings have disappeared from App home page. they were there this morning and now gone. I can still see them on the desktop app and the links still work when clicke don to join but when I click open IOS zoom app they do not show on the home page - they have disappeared.I have about 10 recurring meeting all set to ‘no fixed time’. Can anyone tell me how to get them back showing in the app please? Thanks

I have tried every single zoom article on how to stop the transcription and for the life of me I cannot get it to be turned off when a meeting is started. I do not want my meetings transcribed. What else can I try?

I use Zoom to teach Korean Professionals. I use the transcript feature to assist in administering lessons and offer feedback. Although those in the meeting are speaking English, The transcript is recording what they are saying in Korean. This has never happened before. Any insight as to how to change this would be greatly appreciated

Hi,I recived, and clicked, following link at Linkedinhttps://us05web.zoom.us/j/8907(some extra signs)mFs.1 some download poped up, just for a second however I haven't done any actionmoreover there is nothing in downloaded filesas full as offline microsoft defender scans are cleanDid I just got phished?

I am a foreign language teacher and my students are all adults.  I do not care to check whether they are on-task (they are), or who is talking/listening/participating (they all do).  I need to hear what words they are using, in what order, and how they are pronouncing those words!  Right now, Zoom has improved breakout rooms with the enhanced breakout room app, but it is geared more toward ensuring that students are doing what they are supposed to, and giving them new info while they are in the different rooms.  The teacher can not hear the students talk.  The explanation given for this is that "it would be too confusing if you could hear everyone at once."  Wouldn't it be possible to have a "mute" button for each room?  Could I not, as a teacher, mute and unmute the breakout rooms so I could focus on what is being said in each one?  At the moment, the only option I have is to go into each breakout room and let them know I'm there.  The

how to play music on zoom call ?

I’m very new to Zoom so apologies if I’m asking a dumb newbie question…I’m running the Zoom app on Windows and it’s working fine. Let’s say I join a meeting with 4 participants. At the top of my meeting view I see 4 x small windows, one for each participant. And just below it there’s a larger view showing whoever’s currently speaking. Is there any way I can invert that view? i.e. have the large window at the top with the 4 smaller windows below it?

How do I send a broadcast message to breakout rooms 

Cloud recording audio and video start at 00:00, but the Zoom-generated transcript starts at 51:00. There is only one recording file set, and re-downloading the transcript does not fix it.

Hi,  I heard somewhere that teachers don't have to pay for Zoom accounts, is that correct? I work as an online freelance teacher and have been paying for my account for 2 years, something which I hesitate to do anymore if it is actually free. Also, how do i get to speak to customer service in Zoom, ie. a real human being who might be able to help me from Zoom?