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SMS Character Limit

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Is there a setting to automatically split and send SMS messages that are over 160 characters?

FORE-CraigAnswer

Expert

Hi again @Astrolabe

The message entry field show the number of characters exceeding the 500 character (including spaces) limit below. The message cannot be sent at all. See attached screen shot.

FORE-Craig

Expert

Hi @Astrolabe

From the support article Frequently Asked Questions About SMS:

When using Zoom desktop client or mobile app, each message can contain up to 500 characters.

Note: Each SMS message can contain up to 160 characters as this is the standard SMS character limit. When sending a message longer than 160 characters, the Zoom desktop client or mobile app will automatically segment the message. You will see a single message on the Zoom desktop client and mobile app, but your recipient may see several messages.

I hope that helps!

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A

AstrolabeAuthor

Explorer

What happens if the message is over 500 characters?

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FORE-CraigAnswer

Expert

Hi again @Astrolabe

The message entry field show the number of characters exceeding the 500 character (including spaces) limit below. The message cannot be sent at all. See attached screen shot.

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F

fcainfo

Newcomer

It's 2023, not 2003...why can't Zoom send a text that's longer than 160 characters from the Zoom app on our phones? At our business, we frequently need to send longer texts to team members and colleagues. In one of your responses, you said "When sending a message longer than 160 characters, the Zoom desktop client or mobile app will automatically segment the message." But then in a later response, you said "The message cannot be sent at all." The latter has been my experience. But again, in 2023, this limitation is pretty much inexcusable. Will they fix it? If not, we'll probably have to cancel and start over with a different company provider provider.

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gmasters

Explorer

I believe Zoom has integrations w other SMS/MMS carriers such that you can retain Zoom Phone but the SMS, etc is flowed through to another provider (at least I know I read something about that in a setup doc somewhere-

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fcainfo

Newcomer

I appreciate your reply and you taking the time. Still, in 2024 now, there’s really no excuse for this kind of limitation on a business solution (a paid service).

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J

jswinney

Newcomer

Is there an answer for this or being worked on? We consistently run into the 500 character limit and makes the service not usable.

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J

JerryH89

Newcomer

2025 almost 2026 and still can't send over 500 characters....

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ArjDoesZoomAPI

Newcomer

Now 2026 and still can't send over 500 characters. 🙄

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sparrow

Community Super Champion | Customer

Based on the site settings, you can send/receive up to 1600 characters max. By default, it’s set to 500. Go to the site settings and under policy. Look for SMS settings and up the character limit. If you lock it, all users in the site will automatically inherit the character limit.

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D

Donnie Harris

Newcomer

hey, how to get to that place? the way you explain aint working, I cant find the place.

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sparrow

Community Super Champion | Customer

@Donnie Harris Sounds like you’re not using sites and this where you would configure the limit. Alternatively, you can manage that at the account level. Account management => Account Settings => Zoom Phone. Scroll down to SMS and you’ll see it (Character limit per user) If you want all users to have a limit above the default, change it and lock the settings. If you don’t like that approach and want different users to have different values? Then manage that per user which is under the users Zoom Phone policy.

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