Zoom game Apps won't open | Community
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J
Newcomer
JenW
Newcomer
February 3, 2022
Solved

Zoom game Apps won't open

  • February 3, 2022
  • 14 replies
  • 12 views

When I log into the desktop client on Windows 10 PC and click on Apps, it comes up saying Loading Zoom Apps with spinning wheel and stays that way.  I have downloaded several game apps that say they have been added, but I can't seem to get to them.  Other family members all use Macs and have no issues.  As the only PC user I need help getting to the games I've supposedly added.  Any and all suggestions are most welcome.  Thank you.

 

      Best answer by Headmuck

      I just tried it and when I right click on my picture icon all I get is a pop up that says available.  No option to refresh.  I did another uninstall reinstall, rebooted, and still nothing.  Very frustrating.  I keep trying all recommendations and nothing has helped.  


      OK, you're not going to like this.  In order to get the refresh to work, I had to re-insert a modification to the .ini file that they told me during debugging.

      Got to the directory where your zoon data is stored.  My is in Users/MyName/AppData/Roaming/zoom/data

      In that directory is a file Zoom.us.ini

      When I double click on it, it opens in Notepad.

      You'll see something like:

      [ZoomChat]
      win_osencrypt_key=   (all kinds of stuff).

       

      Insert after[ZoomChat] 

      webview.context.menu=true

      So it looks like

      [ZoomChat]
      webview.context.menu=true
      win_osencrypt_key=  

       

      Then Save it.  

      To try this, make sure you have no zoom running.  Log out of Zoom.  Exit Zoom, so you're sure it's not running.   Then run the zoom client.  When you're at the "loading" circling thing, in that window, right click.  You should have the option to refresh.   

       

       

       

      14 replies

      C
      Community Champion | Employee
      colegs
      Community Champion | Employee
      February 4, 2022

      @JenW 

       

      When you are in a meeting, can you click on the 'Apps' icon at the bottom of the screen and see the apps?  Can you share the apps you have loaded?

       

      Thanks.

      J
      Newcomer
      JenWAuthor
      Newcomer
      February 4, 2022

      No, when I click on the Apps icon at the bottom of the screen it comes up with a blank screen that says Loading Zoom Apps... and a swirling wheel above that.  It just stays that way.  

      I thought I had added Gaggle Party, and a few other games but nothing appears.

      I'm thinking of uninstalling the Zoom client and then reinstalling from scratch and see if that helps.

      C
      Community Champion | Employee
      colegs
      Community Champion | Employee
      February 4, 2022

      It definitely is worth a shot to reinstall since this is not normal behavior, and I am not able to duplicate it.  I will try to load Gaggle Party as well, just in case that does something weird!

      H
      Newcomer
      Headmuck
      Newcomer
      February 8, 2022

      Same problem.  Just get that spinning wheel with the message loading.  Never finishes.  Did you find a resolution?

      C
      Community Champion | Employee
      colegs
      Community Champion | Employee
      February 8, 2022

      @Headmuck were you loading Gaggle as well, or other apps?  I have not been able to duplicate the issue.

       

        T
        Newcomer
        TiffanyWillow
        Newcomer
        February 8, 2022

        I don't have game apps installed but I have two virtual background apps. Same problem with loading whether using desktop client or while in meeting. The wheel just spins non stop with non of the apps loading. Clearing memory cache did not help. 

        J
        Employee
        Joaz2080
        Employee
        February 10, 2022

        Hello @JenW, @Headmuck  and @TiffanyWillow - Please, can you use this utility ~> Clean Zoom to remove Zoom from the device then re-install using this link ~> Zoom Installer. Please, let us know if this helps.

        J
        Newcomer
        JenWAuthor
        Newcomer
        February 10, 2022

        I've tried this three times now and it hasn't made any difference.  I see the apps button, but when I click on it I just get a wheel spinning and the message apps are loading.  But they never do.  I have tried deleting the apps and then reinstalling but that hasn't worked either.  I know they are installed because if I try to reinstall it says they are already added.  I just can't get to them.  Any ideas?

         

        H
        Newcomer
        Headmuck
        Newcomer
        February 10, 2022

        It's not just Zoom games but all of Zoom Apps  don't load .. .just spins.  I have a Zoom trouble ticket.  I've executed the clean and reinstalled.  Did this with several back versions as well.  Still a problem.  Other computers on network run fine, so not firewall issues.  All running Bitdefender.   Something configured on this PC is preventing this from working.

        J
        Newcomer
        JenWAuthor
        Newcomer
        February 10, 2022

        That is exactly what I have, just the spinning with no result.   Very frustrating.  I too have executed the clean Zoom and reinstalled several times with no change.  

         

        J
        Employee
        Joaz2080
        Employee
        February 10, 2022

        Hello @JenW , @Headmuck - Sorry to hear the issue persists. Tested on my personal device and able to launch the "Apps" as shown below.  Please, can you open "Submit a Request" and provide me with a ticket number so I can follow up with our engineers?

         

        H
        Newcomer
        Headmuck
        Newcomer
        February 10, 2022

        Hi Jen W.  A ticket is already open.  It's #13453305

        Unfortunately the person working on this must be on the other side of the world, as we are trading emails 12 hours apart, so things go really slowly.  The last request was for me to check my firewalls and proxy.  This is a home office.  There are not proxies.  I have several other computers (windows 11 and windows 10) and non have this problem.  Using Bitdefender on all of them.  I suspect there is some config on this computer that is causing this.

        J
        Employee
        Joaz2080
        Employee
        February 10, 2022

        Hello @Headmuck - Thank you! I will follow up with our engineers to see if this can be re-assigned and I suspect it's a config issue on your PC. I have Bitdefender as well.

        H
        Newcomer
        Headmuck
        Newcomer
        February 11, 2022

        Was on a call with the Zoom technical folks all morning.  We tried a gazillion things.  During this process I was asked to right click on my picture icon and click on refresh.  SHAZZAM it worked.   We recorded everything included memory etc., and that will be sent on to engineering.   JenW   ... When you're at the screen that just has the "loading apps" and nothing is happening, right click on the person icon in the upper right hand corner of your screen (or anywhere in that window) and click on refresh.   

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