Refund request please, impossible to talk with someone to help | Community
Skip to main content
L
New Member
Lorena Castro Alves
New Member
February 27, 2026
Solved

Refund request please, impossible to talk with someone to help

  • February 27, 2026
  • 1 reply
  • 35 views

I need a refund from the last subscription, It was not used and should not be charged.

I tried to raise a ticket or contact someone but just AI answers….

      This topic has been closed for replies.
      Best answer by MGSR

      Hello ​@Lorena Castro Alves,

       

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges.

      1 reply

      MGSR
      Community Manager
      MGSRAnswer
      Community Manager
      March 11, 2026

      Hello ​@Lorena Castro Alves,

       

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.