Cancelled subscription in February, still receiving invoices — Virtual Agent does not resolve the issue

I am opening a new topic because my previous discussion was closed without resolving the issue.

I cancelled my Zoom subscription in February before the next billing date. However, the system still generated an invoice for the next period and continues to send payment requests.

To clarify: the charge has not been processed because I stopped using the card connected to my account. However, I cannot use my card normally because the system may attempt to charge it due to this invoice.

Before posting in the Community, I already tried to resolve the issue through the Zoom Virtual Agent. Unfortunately, the agent only repeats the same automated responses and does not provide any way to reach a real support representative.

I came to the Community because I could not get help through the official support channel. My previous topic was closed, but the problem remains unresolved.

Could someone from Zoom please explain:

1. Why an invoice was generated after I cancelled the subscription in February.

2. How I can contact a real billing support agent to review my cancellation date.

At the moment I cannot resolve the issue through the Virtual Agent, and closing the discussion does not solve the problem.