Cancelled subscription in February, still receiving invoices — Virtual Agent does not resolve the issue | Community
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Albina Savoia
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March 10, 2026
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Cancelled subscription in February, still receiving invoices — Virtual Agent does not resolve the issue

  • March 10, 2026
  • 1 reply
  • 8 views

I am opening a new topic because my previous discussion was closed without resolving the issue.

I cancelled my Zoom subscription in February before the next billing date. However, the system still generated an invoice for the next period and continues to send payment requests.

To clarify: the charge has not been processed because I stopped using the card connected to my account. However, I cannot use my card normally because the system may attempt to charge it due to this invoice.

Before posting in the Community, I already tried to resolve the issue through the Zoom Virtual Agent. Unfortunately, the agent only repeats the same automated responses and does not provide any way to reach a real support representative.

I came to the Community because I could not get help through the official support channel. My previous topic was closed, but the problem remains unresolved.

Could someone from Zoom please explain:

  1. Why an invoice was generated after I cancelled the subscription in February.

  2. How I can contact a real billing support agent to review my cancellation date.

At the moment I cannot resolve the issue through the Virtual Agent, and closing the discussion does not solve the problem.

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@Albina Savoia,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    March 10, 2026

    Hello ​@Albina Savoia,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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