Solved
요금제 취소방법
3월에 예정된 결제금액이 있습니까?
1개월만 사용하고 이후 사용할 계획이 없어서 월 결제로 했는데
계속 월 1회 결제가 되고 있습니다.
결제를 중지하고 싶습니다.
ExpertswhoJohnAnswer
Community Super Champion | Customer
Mar 12, 2026 9:01 AM UTC
hi
We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent,
https://support.zoom.com/hc/en/contact?id=contact_us&zva=open
which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
https://www.zoom.com/en/trust/terms/
For additional context, I suggest you look at the article on canceling subscriptions and unexpected charges.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524