Cancelled in February, still charged for March — impossible to reach real support! | Community
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Albina Savoia
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March 9, 2026
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Cancelled in February, still charged for March — impossible to reach real support!

  • March 9, 2026
  • 1 reply
  • 8 views

I am very frustrated with Zoom. It is extremely difficult to reach a real person — the support bot just keeps replying with the same messages, which does not solve the problem at all. I cancelled my subscription in February, but I am still receiving an invoice for March. I have clearly tracked my cancellation, yet they are forcing me to pay for an extra month.

I do not have money on my card, because if I added funds, they would automatically charge me, even though I cancelled the subscription. Now March has started, and I keep receiving invoices with no way to stop them or speak to a real person. This is extremely inconvenient and unfair for users.

Has anyone else faced this issue? What are your suggestions for actually getting Zoom to recognize a cancellation and stop charging?

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@Albina Savoia,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    March 9, 2026

    Hello ​@Albina Savoia,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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