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HannahA
Newcomer
March 11, 2026
Solved

Refund please

I cancelled my pro plan and want to get a refund.

Please contact me and proceed the refund.

Thanks

 

    This topic has been closed for replies.
    MGSR
    MGSRAnswer
    Community Manager
    March 11, 2026

    Hello ​@HannahA,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    March 11, 2026

    Hello ​@HannahA,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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