Hello Zoom Support,
I understand your refund policy; however, I would like to kindly request a one-time exception.
The subscription was not actively used, and I canceled it shortly after realizing the charge. I would greatly appreciate your consideration for a refund as a gesture of goodwill.
Thank you for your understanding.
Best regards,
hi
This is a community forum, we dont have access to your account information.
We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent,
https://support.zoom.com/hc/en/contact?id=contact_us&zva=open
which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
https://www.zoom.com/en/trust/terms/
Please like and mark as the solution if this helps
All the best
John Drinkwater
Zoom Community Super Champion.
Zoom Developer Champion
Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom
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