줌 결제 취소와 환불처리 요청합니다 | Community
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isaacwhi
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December 15, 2025
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줌 결제 취소와 환불처리 요청합니다

  • December 15, 2025
  • 1 reply
  • 131 views

줌 1년 구독이 자동결제가 되어버렸습니다. 결제일 전에 연락이나 팝업이 뜰 줄 알았는데

 

연락을 못받아서 확인을 할수 없었고 카드결제 알림이 와서 알게 되었습니다. 

 

더이상 사용하지 않아 결제 취소 및 환불하려고 합니다. 

 

청구서 번호는 INV333528042 이고, 청구서 날짜는 2025년 12월 12일 입니다. 

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@isaacwhi,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    April 3, 2026

    Hello ​@isaacwhi,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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