Dear Sir or Madam,I am extremely dissatisfied with the Zoom service and am considering cancelling my subscription.The reasons are as follows:You charged me for a Large Meeting service that was not used, in the amount of EUR 197.49. After receiving an unfavorable response from the first-level support regarding my complaint and refund request, I escalated the issue to a higher level. I then received a positive response confirming that a refund of EUR 137 would be issued:"We’ve also processed a refund of 137 EUR to your original payment method. Please allow 5–7 business days for the credit to reflect on your account."However, instead of issuing the refund of EUR 137, Zoom charged me an additional EUR 137 on March 28, 2026.We urgently request a full refund in the total amount of EUR 334.49.Sincerely,Dubravko Čop

U

Udruga DAR

New Member

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request a full refund

Forum|Forum|2 days ago
March 29, 2026
2 replies
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Dear Sir or Madam,

I am extremely dissatisfied with the Zoom service and am considering cancelling my subscription.

The reasons are as follows:

You charged me for a Large Meeting service that was not used, in the amount of EUR 197.49. After receiving an unfavorable response from the first-level support regarding my complaint and refund request, I escalated the issue to a higher level. I then received a positive response confirming that a refund of EUR 137 would be issued:

"We’ve also processed a refund of 137 EUR to your original payment method. Please allow 5–7 business days for the credit to reflect on your account."

However, instead of issuing the refund of EUR 137, Zoom charged me an additional EUR 137 on March 28, 2026.

We urgently request a full refund in the total amount of EUR 334.49.

Sincerely,
Dubravko Čop

This topic has been closed for replies.

Best answer by MGSR

Hello @Udruga DAR and @Aacharya Anil Vats,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

A

Aacharya Anil Vats

New Member

refund Amount issue

MGSRAnswer

Community Manager

Hello @Udruga DAR and @Aacharya Anil Vats,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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