Plan renewed to Pro but not reflecting | Community
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N
Newcomer
NANCY2025
Newcomer
September 29, 2025
Solved

Plan renewed to Pro but not reflecting

  • September 29, 2025
  • 1 reply
  • 4 views

My team has made the payments and renewed the pro subscription, however my plan is still reflecting as Basic and not got upgraded.

What could be the issue?

 

Its urgent to fix this.

Best answer by Mandel

Hi @NANCY2025 ,

 

Welcome to the Zoom Community!

 

I have reviewed your account and can see that your Pro plan is now active. Let me know if there are further questions.

Cheers,
Zoom Community Team

1 reply

M
Community Champion | Employee
MandelAnswer
Community Champion | Employee
October 2, 2025

Hi @NANCY2025 ,

 

Welcome to the Zoom Community!

 

I have reviewed your account and can see that your Pro plan is now active. Let me know if there are further questions.

Cheers,
Zoom Community Team

L
Newcomer
liloliase
Newcomer
November 24, 2025

I have the same problem. Renewed to Pro and money withdrawn from account on the 22nd November 25, but still on Basic. 

Please review this urgently . Thanks in Advance.

MGSR
Community Manager
MGSR
Community Manager
December 4, 2025

Welcome to the Zoom Community, @liloliase! Kindly try logging out of your Zoom account and double-check that you are using the right account when logging back in. 

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