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Trinityfitness
New Member
September 17, 2026
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Requesting a refund

I was just billed for another year but I don’t use the service and would like to request a refund.  How do I go about requesting this?

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    aluyun
    aluyunAnswer
    Community Manager
    September 17, 2026

    Hello ​@Trinityfitness,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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    1 reply

    aluyun
    Community Manager
    aluyunAnswer
    Community Manager
    September 17, 2026

    Hello ​@Trinityfitness,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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