Requesting a refund | Community
Skip to main content
New Member
Trinityfitness
New Member
September 17, 2026
Solved

Requesting a refund

  • September 17, 2026
  • 1 reply
  • 57 views

I was just billed for another year but I don’t use the service and would like to request a refund.  How do I go about requesting this?

    This topic has been closed for replies.
    Best answer by aluyun

    Hello ​@Trinityfitness,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    aluyun
    Community Manager
    aluyunAnswer
    Community Manager
    September 17, 2026

    Hello ​@Trinityfitness,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.