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Khenmo
Explorer
September 10, 2026
Solved

my thumbnail is not appearing

  • September 10, 2026
  • 3 replies
  • 59 views

I am the host and I can see all the participants but not myself.

    Best answer by Don.z

    Hello, ​@Khenmo! I’m sorry for the late reply, and thanks for your patience.

    If you’re able to see everyone else in the meeting but your own thumbnail isn’t showing, it may simply be that your 'Self View' is hidden. Your video can still be visible to everyone else.

    While you’re in the meeting, hover over the video area and click the … (More) menu on a video tile, then select 'Show Self View'. Your thumbnail should appear again.

    For more info, you may check this article: Showing and hiding your video in a meeting.

    Hope this helps! If you’re still not seeing yourself after that, let us know and we’ll be happy to look into it further.

    3 replies

    Community Manager
    Don.zAnswer
    Community Manager
    September 11, 2026

    Hello, ​@Khenmo! I’m sorry for the late reply, and thanks for your patience.

    If you’re able to see everyone else in the meeting but your own thumbnail isn’t showing, it may simply be that your 'Self View' is hidden. Your video can still be visible to everyone else.

    While you’re in the meeting, hover over the video area and click the … (More) menu on a video tile, then select 'Show Self View'. Your thumbnail should appear again.

    For more info, you may check this article: Showing and hiding your video in a meeting.

    Hope this helps! If you’re still not seeing yourself after that, let us know and we’ll be happy to look into it further.

      Community Manager
      Don.z
      Community Manager
      September 16, 2026

      Hey there, ​@Khenmo! Just wanted to follow up and see if you’ve had a chance to check my response regarding your concern.

      Hopefully, it helped clear things up. If everything’s sorted, you can mark it as the best answer so it may also help others with a similar concern. And if you still have any questions or need further clarification, feel free to let me know!

      Community Manager
      Don.z
      Community Manager
      September 22, 2026

      Hi, ​@Khenmo! I just wanted to follow up on the response I shared earlier. Since I haven’t heard back from you, I’ll go ahead and mark it as the solution for now. If you still need help or have any other questions, just let us know. We’re always happy to assist!

      Have a great day!

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