resiliation

Forum|Forum|23 days ago
September 18, 2026
2 replies
89 views

Bonjour,

je n’utilise pas la plateforme. Je souhaite mettre fin à mon abonnement.

Comment procéder?

Bien à vous,

Sophie Maka

This topic has been closed for replies.

Best answer by aluyun

Hello@Sophie Maka,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.

For security and privacy reasons, refunds, cancellations, and billing changes can't be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent , which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom's Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges .

M

Mohsin0563

Explorer

Je pense qu’il faudrait surtout vérifier si la résiliation a bien été prise en compte dans le compte et pas seulement dans l’application. J’essaierais aussi de vérifier la date de renouvellement et l’historique de facturation. Si le prélèvement continue malgré une résiliation confirmée, le support devrait pouvoir vérifier le statut exact de l’abonnement

aluyunAnswer

Community Manager

Hello@Sophie Maka,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.

For security and privacy reasons, refunds, cancellations, and billing changes can't be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent , which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom's Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges .

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