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Hello, My other account is currently inaccessible, so I’m posting from a different one to reach the team.Google Sign-In was disabled, and now I’m completely locked out — I never created a separate Zoom password, so I can’t log in using any other method.   Every help article or chatbot response tells me to “log in” to fix the issue, but that’s exactly what I'm unable to do. I’m now stuck in an endless loop where all recovery or reset options lead back to the same login screen. "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)"   I have already paid for the account and urgently need access restored. Please help. How can I re-enable Google Sign-In or connect me with someone from Zoom Support who can manually unlock my account?   Thank you very much for any assistance — I’d really appreciate help from a moderator or support representative.

Hello! We have Zoom as our telephony service in the USA and we use Singlewire Informacast for out bells and announcements. There is a feature called CallAware that gives us notifications when a caller dials an emergency number. In our testing we’ve discovered Zoom considers 911 and 933 as emergency numbers. What other numbers are considered emergency for the United States? Thank you for any help!

I tried to use phone in the web browser of my zoom account, but I can’t.Please refer the screenshot attached. 

I paid for a Pro annual subscription in full. After cancelling the subscription (with the expectation of a possible refund), my account was immediately downgraded to the Basic plan with a 40-minute meeting limit.However, I did not receive any refund, and the annual period I paid for has not yet expired but I don’t have access to the Pro features. At the moment, I am unable to contact support directly, which makes it difficult to resolve this issue.Can someone clarify whether I can return to my paid plan? 

 Hello, Zoom Customer Service Representative.I would like to request a refund for the recently paid Zoom Subscription pricing plan.The payment was made on Feb. 27th, 2026, and was inadvertently auto-renewed and paid.I have multiple accounts so that this subscription is not necessary (INV343553928).Thank you for your response in advance.Regards,H.G. Kim

How do I apply for a refund  from Zoom converter I cancelled my subscription om day due . Can anyone advise as to where / who I contact 

We hold a meeting 5x per year.  Meeting invites are sent to our mailing list via Mailchimp.  We also produce flyers to encourage those not on our mailing list to attend.  We also post the flyer on Facebook and Instagram.  Over the last 5 years of hosting these events, we have never had more than 100 people register.  For our February event we have over 350 "people" register.  Our audience is typically those that reside in the SF Bay Area.  I suspect that many of these "people" are not real because 117 of them registered BEFORE we advertised the meeting and many of them are from outside California - plus a few from outside the United States.  I think that there is a glitch in Zoom's system but cannot speak with a live support person.  I have gone back and forth with service tickets - but that process has not been helpful.  I also noticed that previous meetings of this type are no longer available in the past meetings view (other pas

Due to the sale of my company last year,  I no longer have the email address that my paid Zoom account is linked to. I still have the password, but when I try to Log In to Zoom, I am asked to provide a code -that is sent to the email that I no longer have access to - so I am unable to proceed with logging in to the paid Zoom account. I need to change email address & billing info associated with the paid account, but am unable to do so unless I can log in to the account.  I have tried following the steps provided on the 'help' page, but those steps require logging in to change the email address on file - which I cannot do due to the 2FA that I cannot access.  I also was able to email customer support directly (from my new email address), but got messages that "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."  This response also said to contact custom

We started using Zoom fax recently. Our team has one feature request- to receive email notifications of fax transmissions (success / failure). I know this information can be found via the Transmission Report, but the request is to receive notifications automatically. Appreciate this request being considered for a future release.

Previously the AI Companion notes were sent automatically after each call but that is no longer happening. I checked my settings to make sure I have the auto setting actia

Participant tab ... gives the option to make a sound when a person enters the waiting room. I would like this to be permanently on, so I don't make people wait because I am looking at another screen. It looks like I have to enable sound on entry every time I start a new meeting.  Can this be made a default?Thanks

Hi, i cant install Zoom on my macbookCan someone help me please?i have download zoom, but if i want to install i get a error message 

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 2월 27일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Hi I’ve reviewd the existing threads, but none seem to address my issue. The background currently is a Zoom default virtual background, not one I uploaded. I am unable to turn it off. I’ve alreaduyChecked my Virtual background setting Attempted to select “none” Upgraded my subscriptionNothing is working. What are the next steps.  

Hi all, I cancelled my zoom subscription a year ago and haven’t since used the service as no longer required. I have been charged this year and, after logging in, the cancellation was never processed. Any advice please to get my refund. 

Hi,  While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug?  The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also? Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly  ThanksAiman 

How do I turn off Center Stage video setting for PC? This is the new video feature that zooms in and out on your face as you move around while your camera is on during a Zoom video meeting. There's a thread in how to fix this, which is different for Mac and PC users. For PC, it says there's a "Center Stage" video setting you have to uncheck in Zoom Video Settings, however I've looked everywhere and I don't think it exists.  I've reached out to Zoom Support for help and the conclusion with them was that they have a solution for Mac users, but nothing as of now for PC.  Has anyone figured this out yet? I know I'm not the only one here with this frustration... 

I have none checked for background and it's still blue. I've deleted the app from all of my devices and it is still showing up.  Any help is appreciated 

I have done everything according to the videos trying to remove the virtual background. I've gone to settings, in meeting advance, virtual backgrounds, and turned it off. I've even reset it. That is supposed to remove the uploaded picture from the system altogether....and it's still on there. The videos are old that they sent me in the chat. It says there is a button to choose "none." On mine it is a button - turn virtual backgrounds on or off. I've logged out and then back in again....it's still on. Every option in the chat doesn't pertain - any thoughts?

Hi, my audio works fine if I'm only speaking or only playing music, but I can't get them to work at the same time. Has anyone else had this problem and figured out how to resolve it? Thanks

Hi all, Is anyone else having problems with Goodstack verification for the Zoom nonprofits discount?  We've spent a month going back and forth with them and while they agree that we are a nonprofit, they say that because of the services we provide (we help people file their tax returns for free through the IRS VITA program) we are considered a "financial services" organization and not eligible.   The eligibility criteria that is on Zoom's website (https://www.zoom.com/en/zoom-cares/#zoomfornonprofits) doesn't say that anything about the types of services a nonprofit needs to provide to be eligible - just the budget size, tax exempt status, and some types of organizations, which we meet.  We're a 501(c)(3), budget of under $150k, and not a government, school, hospital, etc.   Is there some secret code or hidden criteria for what organizations Zoom will and will not support?  Or some magic words to help Goodstack follow what Zoom says are the requirements for the program on their website

 This has happened once before, and again, versions have been updated on other platforms, but not on the Apple Vision Pro, leaving me unable to login on SSO.

Greetings all, I recently downloaded Zoom for my laptop and can't get myself ready for meetings. More specifically, I'm unable to get my camera and USB mic to work, even though I've been using these without incident on Teams and other conferencing platforms. For instance, if I go to video settings, my camera's light is turned on, but the preview is just a black screen. Accessing these settings causes the Zoom client to hang - forcing me to choose to end task - yet my camera's light stays on, and I have to disable and re-enable the camera app from Windows settings to reset the camera. On the audio side of things, the speakers' test works fine, but not the mics'. Testing both the built-in and USB mic yields nothing. I tried the solutions found in Zoom's knowledge base. I uninstalled and reinstalled the client, updated Windows, drivers, restarted my laptop,  and checked the relevant permissions, to no avail. I'm running Windows 10 on an HP Probook. Looking forward

When I schedule a meeting or accept an invitation to a meeting the invite shows up in my calendar but the invite doesn't include the link for me to cclick on to open the meeting. And I don't receive email confirmations for "My meeting"  Does anyoen else have this problem or kinwo how it can be resolved? 

빠른 환불처리를 부탁드립니다.전년도에만 사용하던 서비스인데, 올해 자동결제가 되었습니다.회사 비용인 관계로 빠른 업무 지원을 해주시기 바랍니다.