User joining meeting in audio only mode

I am with you. Same problem for me also. I am not the host, but when I join using my laptop, I face this issue on some days, at the same time, this issue is not there, all the time when I join in my phone. Very surprising. No one is there to understand our concern.

I’m having the same problem

Hi All, I had that same issue. After “talking to 2 AI agents” who were useless, I was finally able to get a live person on chat. Go into the setting of your scheduled meeting and where it says options at the bottom, click on “Show”. Make sure you don’t have the Block Screen Capturing clicked. If that is enabled, then no one can see your screen. Once that box was unchecked, everything was normal. I hope that helps!

Usually when some are having issues it is usually due to bandwidth or processing power. So this typically needs to be looked at case by case. Use of WiFi to connect can present issues especially when there are close neighboring WiFi sources nearby that can cause radio interference. WiFi is dependent upon numerous factors that can cause issues. Mobile device processing can vary widely. Shifting to audio only mode is usually done to make sure that the participant has a stable audio stream since most meetings can be more aural than visual. If the meeting is using screen sharing then those having difficulty need to be reviewed carefully to decipher the cause. It may require the participant to change device, connection method or both. There is not one fix that works for all.

It’s likely an issue with the affected users’ camera permissions, device settings, or network. Ask them to check their camera settings and permissions, then restart or update the meeting app. Since only a few participants were affected, comparing their setups with others may help identify the cause.