User joining meeting in audio only mode

I am with you. Same problem for me also. I am not the host, but when I join using my laptop, I face this issue on some days, at the same time, this issue is not there, all the time when I join in my phone. Very surprising. No one is there to understand our concern.

I’m having the same problem

Hi All, I had that same issue. After “talking to 2 AI agents” who were useless, I was finally able to get a live person on chat. Go into the setting of your scheduled meeting and where it says options at the bottom, click on “Show”. Make sure you don’t have the Block Screen Capturing clicked. If that is enabled, then no one can see your screen. Once that box was unchecked, everything was normal. I hope that helps!

Usually when some are having issues it is usually due to bandwidth or processing power. So this typically needs to be looked at case by case. Use of WiFi to connect can present issues especially when there are close neighboring WiFi sources nearby that can cause radio interference. WiFi is dependent upon numerous factors that can cause issues. Mobile device processing can vary widely. Shifting to audio only mode is usually done to make sure that the participant has a stable audio stream since most meetings can be more aural than visual. If the meeting is using screen sharing then those having difficulty need to be reviewed carefully to decipher the cause. It may require the participant to change device, connection method or both. There is not one fix that works for all.

It’s likely an issue with the affected users’ camera permissions, device settings, or network. Ask them to check their camera settings and permissions, then restart or update the meeting app. Since only a few participants were affected, comparing their setups with others may help identify the cause.

We had this problem last night. I had to ask everyone to leave, turn the screen capture restriction off and get everyone to join again. It solved it. Very concerned though because we need to block screen capture so Zoom need to fix this.

Even me I don't understand can some body help me plz.

can i join the next meeting!!! 

Thanks so much to scoker for figuring this out! For those who can’t find the setting, go into your meeting/webinar, click edit, and scroll down. Below audio you should see “Options” with with the option to show. The last one, “Prevent screen capture” is what you need to TURN OFF, Then click save. Note you can’t make this change while your meeting/webinar is open, you have to close the room to change this.

I had the same issue. And yes, when “Prevent screen capture of meeting content” is ticked, participants were sent into Audio-only mode!!! It is totally misleading. The function actually means “Prevent participants seeing anything. No Video, no chat”. Very annoying and now, I know.