Zoom Workspace on Linux is constantly freezing – how to proceed | Community
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Explorer
Torsten Bronger
Explorer
September 17, 2026
Solved

Zoom Workspace on Linux is constantly freezing – how to proceed

  • September 17, 2026
  • 13 replies
  • 262 views

 

 

For a couple of weeks, my Zoom Workspace client freezes for a couple of seconds after almost every interaction with it.  If I manage it into the meeting room, the meeting itself is almost issue-free. During a freeze, GNOME opens a window offering me to terminate Zoom Workspace (or to wait for it). Thus, the message queue is not processed by Zoom anymore in these moments.

The technical support has been unresponsive so far. Google search suggests that if at all, only very few other people experience the same problem. Thus, something in my elaborate Debian configuration is in conflict with Zoom Workspace.

How can I proceed, possibly finding the problem by myself? Can one activate log files or enable debug output on the command line?

My basic configuration:

  • Debian 13
  • GNOME 48
  • Wayland
  • AMD graphics
      Best answer by zoomie7

      ​@Torsten Bronger thanks，We have identified a potential bug and will fix it in the next release. As a workaround, you can modify `~/.conf/zoomus.conf` by setting `disableCef=true`; however, please note that this will disable all WebView-related features, such as the new chat function.

      13 replies

      Employee
      leoj9
      Employee
      September 18, 2026

      We apologize for the inconvenience. We have fixed a related issue in the upcoming version 7.2.0; once it is released, please install it to verify whether the problem persists. If the issue remains, we may need to request further information from you. Thank you for your feedback.

        Explorer
        Torsten BrongerAuthor
        Explorer
        September 19, 2026

        I now run Zoom Workplace 7.2.0.5705, and the above described erroneous behaviour is the same. So, my question holds unfortunately: How can I debug it?

        Employee
        leoj9
        Employee
        September 21, 2026

        We regret that the issue persists. To help us pinpoint the problem, we would like to gather the following information:
        1. CPU model and core count
        2. Is the HOME directory located on a local disk or NFS? Is it an HDD or an SSD?
        3. If possible, please use the following command to record a log of slow system calls during the freeze and send it to us: `strace -yy -tt -T -v -p $(pidof /opt/zoom/zoom) 2>&1 | awk -F'<' '{t=$(NF); gsub(/>.*/, "", t); if (t+0 >= 0.5) print}' | sed "s|$HOME|\$HOME|g" | tee ~/zoom_slow_syscalls.log`

        Thank you!

        Newcomer
        Patrick P
        Newcomer
        September 23, 2026

        same issue

        zoom-7.2.1-1

        CachyOS x86_64
        Linux 7.2.0-1-cachyos
        KDE Plasma 6.7.4
        KWin (Wayland)

        AMD Ryzen 7 9800X3D (16 core) @ 5.27 GHz

        home on local nvme ssd
        both system and home are on btrfs partition

        noticed an invisible window called "annotate_toolbar", wich when closed freezing issue stop

        Explorer
        Torsten BrongerAuthor
        Explorer
        September 24, 2026

        Please check in the other thread whether the workarounds there help you.

        Employee
        zoomie7
        Employee
        September 24, 2026

        I believe this is a different issue,I have forwarded it to other colleagues for review.

        New Member
        JFresno
        New Member
        October 8, 2026

        Seems like the same issue.  If a meeting had more than 10 ?? people, it froze my desktop, crashes and sometimes forcing a reboot. It seems that if there are only a few people in the meeting, it works without issues.
         

        OS: Fedora Linux 44

        Client: 7.2.1 (5760) 2026-09-21
        Mate: 1.28.2
        X11
        32G memory

        newl
        Education Ambassador
        newl
        Education Ambassador
        October 8, 2026

        Just adding on here.

        Fedora 44 Workstation
        GNOME 50
        Wayland
        Kernel: Linux 7.2.8-200.fc44.x86_64

        Zoom Workstation Version: 7.2.1 (5760) 2026-09-21


        I’ve also been having Zoom Workspace client freezes,
        during Phone calls and Meetings (with >5 Users).

        Sometimes the application will freeze for 10-15 seconds
        and other times it will just hard freeze and needs to be killed
        as described bt ​@Torsten Bronger .(GNOME opens window to terminate or to wait).

        I work in a large organization and this issue is slowly becoming an issue for
        other Linux users using other distros and desktop enviorments.

        Fedora 44 Workstation (MATE, X11)
        Ubuntu 26.04.1 LTS (Gnome 50, Wayland) 
        Debian 13 (Gnome 50, Wayland)
         

        I will try to run the logging provided by ​@leoj9 

        strace -yy -tt -T -v -p $(pidof /opt/zoom/zoom) 2>&1 | awk -F'<' '{t=$(NF); gsub(/>.*/, "", t); if (t+0 >= 0.5) print}' | sed "s|$HOME|\$HOME|g" | tee ~/zoom_slow_syscalls.log`

        Should this output be sent to this post or is there an existing Zoom Support Ticket#

        Hope this keeps some attention on this issue

        Thanks!

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