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Newcomer
September 24, 2026
Solved

Email Call Center Flow

I have completed the steps below and still not seeing the connected email as a flow entry point option.

Contact Center Management, Preferences, Email Engagements, Connect Email Account

Contact Center Management, Queue, Setup Email Queue and Agents

Contact Center Management, Flows, Create Email Flow

    Ray ReddyAnswer
    September 24, 2026

    Once you publish the flow you can click the 3 dots on the right and click manage entry point and add entry point. 

     

    1 reply

    Ray ReddyAnswer
    September 24, 2026

    Once you publish the flow you can click the 3 dots on the right and click manage entry point and add entry point. 

     

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