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Newcomer
September 24, 2026
Solved

Are Meeting Passcodes still mandatory for Basic accounts in 2026?

I’m the Owner and only admin/user of an individual Zoom Workplace Basic account. Under Account Management > Account Settings > Meeting > Security, Meeting Passcode and PMI Passcode are locked ON at the account level. Waiting Room is also enabled.

I understand Zoom requires meetings to have a security option. However, current Zoom documentation says this requirement can be satisfied by Passcode, Waiting Room, or Only authenticated users can join.

I searched the Community before posting and found several older threads describing this exact issue. In one, a Community Manager referenced Zoom's May 2020 policy requiring passcodes. In another, a Community Super Champion created a new Basic account and reproduced the locked-passcode behavior, but specifically stated that he could not find documentation saying Basic users must have a passcode and therefore assumed it had become a Basic-account requirement.

My portal currently says: “Per new security guidelines, you cannot change this setting. Please contact Zoom Support for more information.”

I contacted Zoom's Virtual Agent, but it could not identify current documentation explaining why Meeting Passcode is mandatory when Waiting Room is already enabled. My Basic account is also not eligible to open a Support case. I have submitted both Feedback and a Problem Report.

Can a Zoom employee please confirm whether Meeting Passcode is currently mandatory for all Basic accounts in 2026, even when Waiting Room is enabled?

If yes, could you please provide the current Zoom documentation establishing that requirement? If no, why are Meeting Passcode and PMI Passcode locked ON at the account-owner level, and how can the restriction be removed?

I’m specifically looking for the current policy, rather than instructions to change the setting under Account Management, since I am already at the account-owner Account Settings level and those controls are locked.

Eliot
EliotAnswer
Community Super Champion | Partner
September 28, 2026

hi ​@Stephanie LaBarge 

 

since you are the Owner, you can have all admin rights plus some.  with your owner rights, you can change whatever you want.

 

Go to Admin center and select Settings

In Settings, select Meeting

In Meeting, go to Security section

  1. Enable Waiting Room and select Waiting Room Options
  2. Disable Meeting Passcode
  3. Disable Personal Meeting ID (PMI) Passcode.

thanks,  eliot

 

6 replies

Eliot
Community Super Champion | Partner
Community Super Champion | Partner
September 24, 2026

Hi ​@Stephanie LaBarge 

 

please https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059862

 

thanks,  eliot

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Newcomer
September 25, 2026

Hi Eliot,

Thank you for the link. I reviewed that article, and this is actually the documentation that led to my question.

The article states that meetings can be secured with one of three options: Passcode, Waiting Room, or Only authenticated users can join meetings. My Waiting Room is already enabled.

My issue isn't that I want to disable the requirement for meetings to have a security option. I want to understand why Meeting Passcode and PMI Passcode are separately locked ON at the account level on my Basic account when Waiting Room already satisfies the security requirement described in the article you linked.

Is there current Zoom documentation stating that Basic accounts specifically must use a Meeting Passcode in addition to Waiting Room?

If so, that's the policy/documentation I'm trying to locate.

Thanks again for your help!

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Eliot
Community Super Champion | Partner
Community Super Champion | Partner
September 26, 2026

hi ​@Stephanie LaBarge 

Hi @

I am not aware of any special security requirements mandating Basic (free) accounts to use a Meeting Passcode. 

Make sure that you are signed into the Zoom Web Portal as the Account Owner.  As Account Owner you have permissions including enabling and disabling security settings.  To set up Meeting security with Enable Waiting Room, and disable Meeting Passcode and PMI passcode, follow these steps in this order.  Keep in mind that Zoom enforces its mandate that all meetings must be secured with at least one security option.

Go to Admin center and select Settings

In Settings, select Meeting

In Meeting, go to Security section

  1. Enable Waiting Room and select Waiting Room Options
  2. Disable Meeting Passcode
  3. Disable Personal Meeting ID (PMI) Passcode.

Please let me know if this works for you.

 

Thanks,  eliot

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Newcomer
September 27, 2026

Hi Elliot,


Thanks for the quick response. When I go to those settings, it says my passcode is “locked by admin”. I am not for certain, but I suspect that years ago when I created my Zoom account it may have been associated with my work organization at the time. I am no longer with that company and my Zoom account is associated with my personal email. When I look under “User Management”, the only user listed is myself and I am listed as “Owner”, so I am not sure why some of my settings are “locked by admin”.

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Newcomer
September 27, 2026

It could be linked to your old work organization, so checking whether your account is still associated with it might help.

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Eliot
Community Super Champion | Partner
EliotAnswer
Community Super Champion | Partner
September 28, 2026

hi ​@Stephanie LaBarge 

 

since you are the Owner, you can have all admin rights plus some.  with your owner rights, you can change whatever you want.

 

Go to Admin center and select Settings

In Settings, select Meeting

In Meeting, go to Security section

  1. Enable Waiting Room and select Waiting Room Options
  2. Disable Meeting Passcode
  3. Disable Personal Meeting ID (PMI) Passcode.

thanks,  eliot

 

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