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geannined
Newcomer
July 23, 2026
Solved

Geannine

i have been billed 21.99 per month for a year and yet the site said I am not active. 

I would like to cancel the account completely.  how do I do that?

 

 

 

      This topic has been closed for replies.
      aluyun
      aluyunAnswer
      Community Manager
      July 23, 2026

      Hello there,

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

       

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

       

      For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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      1 reply

      aluyun
      Community Manager
      aluyunAnswer
      Community Manager
      July 23, 2026

      Hello there,

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

       

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

       

      For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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