Skip to main content
Explorer
Tracy Smith
Explorer
July 22, 2026
Solved

Immersive View

My company has started using Immersive View for our Townhalls. I can’t figure out how to create an immersive view background that functions like the backgrounds already available in zoom. Can anyone help me with this? 

    Don.zAnswer
    Community Manager
    July 22, 2026

    Hello, ​@Tracy Smith! Welcome, and thanks for joining the Zoom community! Yes, you can create and use your own Immersive View background.

    Here's how:

    • Click View in the top-right corner of your Zoom meeting.
    • Select Change Immersive View.
    • Click the + icon to upload your own background image.
    • Choose your image and click Open.
    • Click Start to launch the scene.
    • Drag and place each participant where you want them in the background, then resize their video tiles as needed.

    One thing to keep in mind is that custom Immersive View scenes don't include predefined seating or placement like Zoom's built-in scenes. You'll need to position participants manually each time. For the best results, use an image that meets the same resolution and file format recommendations as Zoom virtual backgrounds.

    For additional information, you may refer to this article: Using Immersive View in meetings and webinars

    Hope this helps!

    View in thread

    7 replies

    Community Manager
    Don.zAnswer
    Community Manager
    July 22, 2026

    Hello, ​@Tracy Smith! Welcome, and thanks for joining the Zoom community! Yes, you can create and use your own Immersive View background.

    Here's how:

    • Click View in the top-right corner of your Zoom meeting.
    • Select Change Immersive View.
    • Click the + icon to upload your own background image.
    • Choose your image and click Open.
    • Click Start to launch the scene.
    • Drag and place each participant where you want them in the background, then resize their video tiles as needed.

    One thing to keep in mind is that custom Immersive View scenes don't include predefined seating or placement like Zoom's built-in scenes. You'll need to position participants manually each time. For the best results, use an image that meets the same resolution and file format recommendations as Zoom virtual backgrounds.

    For additional information, you may refer to this article: Using Immersive View in meetings and webinars

    Hope this helps!

    Translate
    Explorer
    Tracy SmithAuthor
    Explorer
    July 23, 2026

    Hello and thank you so much for the reply! It’s good to know that I have to position folks each time. I’ve tried to create a background a few times and I am running into an issue with how far to the sides I can place people. It’s like it will only let me place folks in the inner 2/3 of the background. With the zoom pre-made backgrounds I have no limits on where I can place people. Do you know how I can fix this or if there is a fix?

    Translate
    Community Manager
    Don.z
    Community Manager
    July 23, 2026

    Hi, ​@Tracy Smith! 

    Thanks for the additional details! A few things to check that can affect the usable "stage" area with custom Immersive View images:

    • Match the image to Zoom's expected background specs here. Export your scene using a standard 16:9 aspect ratio. If the image is extra-wide, has letterboxing, or uses an unusual aspect ratio, Zoom may scale or crop it internally, making the usable placement area appear limited to the center.
    • Remove transparent padding or borders. Empty margins in a PNG/JPG can reduce the area where participants appear to fit.
    • Test with a 1920 × 1080 JPG. If edge placement works with a standard image, the issue is likely related to your custom scene's dimensions or aspect ratio.
    • Make sure Zoom is updated. Client versions can affect Immersive View behavior, so ensure the host is using the latest Zoom desktop app.

     

    Hopefully, these checks help identify what may be limiting the placement area.

    Translate
    Explorer
    Tracy SmithAuthor
    Explorer
    July 23, 2026

    Ahha! Thank you :) One more question, now that I have it built out when I use it everything, including me, is a little blurry. When I switch back to a pre-built zoom background it is crisp. Is there a fix for this?

     

    Thank you again for all of your help here, very much appreciated!!

    Translate
      Community Manager
      Don.z
      Community Manager
      July 23, 2026

      Thanks for the follow-up, ​@Tracy Smith! Glad to hear you have the scene built out. It may be worth taking a look at the source file and export process. If the image was compressed or resized multiple times, that can affect the overall quality. If you created it in PowerPoint, Canva, Photoshop, or another design tool, try exporting directly from the original file as a PNG or high-quality JPG. Text, logos, and other graphics can make quality issues more noticeable, so testing with a simple background may help confirm whether the file itself is causing the blur.

      For the best results, custom Immersive View backgrounds should follow the same resolution and file type recommendations as Zoom virtual backgrounds. If the image doesn’t meet those requirements, it may appear less sharp when used in a meeting.

      Also, if your own video feed is blurry only when using the custom Immersive View (but looks sharp in a normal Zoom video), check that HD video is enabled in Zoom’s video settings.

      This article may provide some helpful details as well: Enabling HD video for Zoom Meetings

      Translate
      Explorer
      Tracy SmithAuthor
      Explorer
      July 23, 2026

      Don, you are amazing! Thank you for all of your help today :) HD video was not enabled and that did the trick! 

      Translate
        Community Manager
        Don.z
        Community Manager
        July 23, 2026

        You're welcome! Glad we were able to figure this out! I’ll mark my previous response as the best answer so others who run into a similar issue can easily find the troubleshooting steps.

        Hope your upcoming town halls go smoothly!

        Translate
          Terms & ConditionsAccessibility statement
          Copyright © Zoom Communications, Inc. All rights reserved.