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Hola, Tengo un inconveniente:Estaba utilizando zoom desde una pc de escritorio que me permitia utilizar mi Avatar. Y lo dejé puesto. Luego la pc se me rompio y ahora me conecto desde una pc que no me permite usar avatars, y no me deja sacarlo. Lo tengo puesto permanente. Nisiquiera me habilita la solapa de "Avatares" como para desactivarlo. Me dedico a dar clases y solicito una solucion, alguien podria ayudarme paso a paso por favor? Muchas gracias

Two alternate hosts (AHs) can start meetings, but only one of them can chat with the participants first. The other one has to ask all the participants to send a chat first before the AH can chat with them. Both AHs use the same meeting link sent by the Host, and they use Windows laptops. Their sign in processes are the same.The AH who cannot chat first until participants start the chat has tried signing in and out of the meeting which they started: on the main work laptop, on a different laptop, and on an Samsung Galaxy S23 Android phone. They've tried logging in using the desktop app and the web app on the laptops and the Android mobile app and web app on the mobile phone. The version of the desktop app is one version behind the mobile app. Because only one AH has a problem, it doesn't appear to be the version number. What else can they try to turn on the ability to chat first? TIA

In webinars, participants who use an iPad can't see polls, but those on an iPhone can.These are typically non-tech savvy students who need the certification webinars to keep their jobs, so what is the simplest way to help them use an iPad like Zoom says you can? 

We have a few different models of the Aver PTZ cameras installed in our Zoom Rooms. Each Zoom Room has 1 camera pointed at a presenters desk. Depending on the type of meeting we turn off the presenter camera. We found that during meetings, when the presenter cameras were turned off, the presenter camera would seemingly reboot at random and turn itself on.My coworker and I spent many hours on this issue and we found the reason(s).1st - Our default for the Zoom Room presenter camera is to be on. We found when the presenter camera would reboot it would turn back on because it was not reading what the controller had for settings, it was only reading what the Zoom Room camera default settings were. - Zoom Support did help with this answer.2nd - Aver has an app for changing settings for their cameras. We used the Aver PTZ app 2 specifically. We found the Aver PTZ App 2 and the Zoom Room app were fighting each other for the camera resources, this was causing the reboot. We still have the Aver

Zoom doesn't recognize my external mikrophone on my Lenovo tablet. Can anybody help? Thank you, because zoom obviously doesn't seem to be interested in helping it's customers... Zoom diesn

Hi i am trying to get opt out/in data through API but can't see a suitable scope is there a scope to get this data.

As host, I start an attendance poll before others join. When participants join, they are presented with the poll. This works for most devices. However on some iPads and iPhones, they see a small message that says "The host has started a poll" which stays on their screen for about 2 seconds. They do not see the poll.I have thoroughly tested using the latest updates.Has anyone experienced this?Is there a setting that needs to be changed on the participants device? 

Hello I’m reaching out regarding a technical issue we encountered during a recent webinar hosted by our company, and I’m hoping to get some assistance in resolving it for future sessions.Here’s a summary of the issue:Whenever our executive, who served as the webinar host, unmuted themselves to speak, participants experienced significant feedback and echo.This occurred even though all participants were muted during the session.The webinar host did not personally experience any feedback or echo on their end while speaking.The host was using a laptop with built-in speakers and a built-in microphone in a private office environment.Given that participants were muted, we’re unsure what might have caused the feedback. Please help in diagnosing and resolving this issue to ensure a smooth experience for all attendees in the future. I've looked at other articles on audio feedback resulting from a second device picking up sound but per the webinar host this wasn't the issue.  

Our organization uses ZRA to record and analyze telehealth sessions. In order to record a session we require consent from the caregiver. I have found the option in ZRA to automatically record scheduled meetings for those with a ZRA license. It would be helpful if that could be more granular. If when creating a meetings or series of meetings there was an option to automatically record using ZRA that the host could set that would be beneficial as we only have consent for about 50% of our clients. I know there is the option to automatically record the meeting to the cloud, but the ZRA recorder is different and using the automatic record to the cloud option when creating a meeting does not provide the conversation scorecard. 

Skip to main contentZoom Communications, Inc LogoJNew MemberContact CenterTTechops1Newcomer6 months ago Copy linkReportQuestionDisplay CX Analytics into Wallboards (TVs+NUCs) that don't have any Zoom client/Zoom rooms configure1 reply TranslateHi everyone, this is my first post here, so be easy with me please 😛 I would like to ask you about the current challenge I have in my company. I am a Zoom Admin, and Zoom Contact Centre Admin too. We are migrating from a phone app we have in place to Zoom Contact Centre/Zoom Phone.   I checked with Zoom support, and it seems I need to do something called Digital Signage to be able to display the dashboard/s into one of my Wallboards. The wallboards, are just TVs connected to a small NUC on the back of the TV. The NUC doesn't have a Zoom client configured. Therefore, Zoom support told me to download Zoom Rooms for Conference Rooms and Touchscreen Displays, and install the client on the NUC connected to the TV. Then, Zoom support told me to instal

Buenos días, En nuestras reuniones hacemos crear grupos de sala reducidas, entonces en cada grupo reducido nos gustaría que tuvieran una pizarra de Zoom para que realizarán el trabajo. ¿Es se puede realizar? Lo hemos probado y hemos creado tantas pizarras como grupos y cuando compartimos un pizarra en una sala, al salir de deja de compartir la pizarra y ya no se puede seguir utilizándolo.Gracias!

HelloI'm trying to work out how, as host, I can enable people in the meeting to send private chat messages between themselves. I've clicked the drop down menu in chat but the option doesn't seem to be there. Do I need to pay monthly to aces this feature?Tia! 🙂

I got a new computer and now it WILL NOT let me get zoom team chat back! I tried everything, what do I need to do?

Planing of New Meeting in ZHoom-App (on Notebook) is not possibleDiscription: I open Zoom-App, everything looks as ever. But when I nlick the  the planing button, an empty white Pop-up windows (were I normally can put in all the necessary details) opens. It even is not possible to close that pop-up and I have to open task manager to close the zoom-app.Everything else on the computer works as ever. No problems with internet connection, no problems with any programm or system functions.I never had such a problem before.What I tried: I used the uninstall program (the uninstaller gave no feedback, just disappeared. I checked: the program wasn’t there anymore), installed the App anew - same problem., checked event viewer but didn’t find anything that could be relevant.Then I tried to click the Meeting button (in the Zoom-App) after I planned the Meeting in the Web-App, got an error code that I sent with the relevant button. Don’t know if someone ever reads it - got no message till now.Zoom

I am not able to open full MS Word file in Zoom App . Only first page is dispalyed while uploading the file so what can be the reason for this ?

I am new to Zoom Tasks.  I would like to filter out all tasks except those due this week or are overdue.  When I double up the fiilter selection, all tasks disappear.  This occurs both in the app and the web version.  I'm assuming this is a bug and not a user error. 

I sent a shared video of a Zoom meeting by my manager. She is requesting that I trim the opening few minutes to the meeting. Can this be done with a shared video and if so, how?Thanks!

hi ,please give solution how i can ix this issue because i faced this many time 

We’re excited to invite everyone to our upcoming Zoom Community events! These sessions are designed to help you get more value from Zoom through product updates, best practices, live demos, and open Q&A with experts and fellow users.📅 What to expect: Tips & tricks to improve your Zoom experience New feature walkthroughs Community discussions and networking Live answers to your questions Whether you’re a beginner or a power user, there’s something for everyone. Stay connected, learn together, and grow with the Zoom Community!

As a participant in a Zoom  Meeting, the name that displays for me is my email address. I want to instead show my name. For example, suppose my email address is Zoomer@gmail.com, but my legal name is Joe Smith. It now  shows  “Zoomer@gmail.com”.  Instead, I want other participants to see “Joe Smith” as my name.

Hi, When I set up the meeting I selected to record the meeting. I hosted on my android phone using the Zoom app. I can't find the recording. On the app, I don't see a Recordings tab. I have a regular zoom account, I don't pay for any add ons. Help, please! 

Currently, Zoom saves local recordings with folder names that tell us what the meeting name was and what date and time the recording was done. But these settings are not translated into file names. The file names seem more random. We have to move the recording around, e.g., upload it to Vimeo to be shared in other places, so we have to manually name the files by copying and pasting the folder name into the filename. This wastes time and creates the possibility of user error. Is there a way to get to set proper filenames using the meeting names and times? Shouldn't Zoom be doing this by default? 

Hi I joined a meeting as a guest (not logged in) and started recording the meeting to my PC after requesting permission.At the end of the call, I could not locate the recording at all. It’s not in the usual places like Documents>Zoom etc.I’ve read that if the host ends the call too quickly at the end, this could impact the recording downloading to the guests PC. Is this likely what’s happened here?

I have the free 40-minute version of Zoom.Does one need to set up specifically for recordings to be stored on one’s computer ? Where?I tried a few meeting test runs and afterwards can’t locate them anywhere on my computer (I don’t want the cloud storage, just my own laptop).Does anyone know how to store meeting recordings on one’s computer?

I’m trying to purchase a Zoom Phone number, but the checkout fails every time with the following message: “An error has occurred, and we are unable to complete your purchase… (Error code: 5613).”I have double-checked all billing details (address and company information) and card information (Visa card number, expiration date, and CVV). I also re-entered the details multiple times, but the issue persists.Could you please help me resolve this error and confirm whether there is any payment verification requirement or risk-related block on my account?