Skip to main content
Newcomer
sethi
Newcomer
March 19, 2025
Solved

Error code: UZN5614

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

    S_K
    S_KAnswer
    Community Champion | Employee
    March 19, 2025

    Hello @sethi,

     

    Thank you for reaching out in Zoom Community.

     

    It is best if you submit a request to our Zoom Billing team for assistance. I've provided a contact link below.

     

    The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

     

    Cheers!

    ~S

    View in thread

    11 replies

    S_K
    Community Champion | Employee
    S_KAnswer
    Community Champion | Employee
    March 19, 2025

    Hello @sethi,

     

    Thank you for reaching out in Zoom Community.

     

    It is best if you submit a request to our Zoom Billing team for assistance. I've provided a contact link below.

     

    The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

     

    Cheers!

    ~S

    Translate
    Newcomer
    rohit_yadav
    Newcomer
    March 20, 2025

    I am also facing same issues - An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

    Translate
    Newcomer
    tech20sol
    Newcomer
    March 20, 2025

    I had a similar error. "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)."

    I tried contacting support multiple times and escalated this to the backend team, but there was no response after 2 weeks.

    Translate
    S_K
    Community Champion | Employee
    S_K
    Community Champion | Employee
    March 24, 2025

    Hi all,

     

    You may be able to self-escalate your cases. I wish there was more I could offer in this forum; however, this can only be investigated and advised on by a specialized Zoom team. Thank you for your patience.

    Translate
    Newcomer
    Michael525
    Newcomer
    April 15, 2025

    Hey All,
    I have the same issue while purchasing a new zoom phone.
    "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)"

    How can I resolve this issue?

     

    Translate
    Newcomer
    dimadany191
    Newcomer
    April 16, 2025

    Hello Zoom Admins,

    I am getting also same issue with zoom phone service.

    "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)"

    Tried to create Ticket to support team, but nothing was worked for me.

    Help me out to this issue asap.

    Translate
    MGSR
    Community Manager
    MGSR
    Community Manager
    April 23, 2025

    Welcome to the Zoom Community, @dimadany191! We've flagged your support ticket internally, and you should receive a response shortly. In the meantime, we appreciate your patience.

    Translate
    Newcomer
    Babylonstrange
    Newcomer
    May 2, 2025

    Do you actually want new customers? A Lot of people are wasting a lot of valuable time on this. What's the point of an error code if you guys don't know what it means?

    Translate
      Newcomer
      Syed Haider
      Newcomer
      April 18, 2026

      I am facing same error while checking out my purchase. How to fix this???

      Translate
      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.