Products

Recently our customers haven’t been getting through to our office, after investigations, it seems that our in-bound phone line has an additional new English ascent generated message saying ‘thanks for calling (company). Unfortunately, no one is available to take your call at the moment. please leave name and number’, immediate followed by our normal ‘Hi welcome to (company), Just one moment while I will see who is available to take your call’. After the first message our customer hang up & don’t get through to the normal response thus it doesn’t ring through to our office.  Has anyone had this issue before? Our office hours have remained the same & no has changed setting for over 6 months. Can anyone help me as to what setting I need to adjust to turn off the currently activated first (new) AI voice message?  Any help would be greatly appreciated. 

We are very regular users of Language interpretation on Zoom.  In a meeting today, on one interpretation channel (out of 4) we were systematically getting the original audio and the interpreter's voice mixed at about 50% volume each - which is clearly unusable.  Selecting  "mute original audio". on that channel did not change anything.  The situation was the same with all interpreters using that channel. When they switched to another channel, the problem went away - and we confirmed hearing their voice only on that other channel after selecting "mute original audio".  It sounded like a regular audio mix and was not due to sound leakage from the interpreters' system - we checked. If sound leakage had been the root cause we should have heard it on both channels.  All interpreters were using the last Zoom client update on Win or MacOs.  We could not stop interpretation and restart. We tried logging out one interpreter and si

We would like to use Zoom Revenue Accelerator (ZRA). However, we have not integrated with any of the CRMs that Zoom officially supports.Is it possible to use a different CRM that is not on the supported list, such as Mazrica, and still utilize ZRA features?If direct integration is not available, are there any recommended workarounds (for example, using APIs or middleware) that would allow us to sync data between ZRA and an unsupported CRM?

I don't host meetings - I attend them generally via a link I am sent via email.  I constantly receive a prompt 'Your Network Bandwidth is Low'.  I have changed internet provider to try and get to the bottom of this.  No progress.  It would seem no-one wants to take responsibility.  I can find no resolution that I can understand myself to implement.  I have already tried 2 internet providers, I suspect this problem is set to continue.  The local computer shop can find no issue with my laptop and so I remain stuck with this problem which I cannot solve.  Just desperate to get resolution, but no idea who to ask for assistance that I can understand as an attendee.  

Summary of Request:I respectfully propose the implementation of a feature within Zoom that allows the host to set "Original Sound for Musicians" to be permanently enabled by default for both the host and all meeting participants, with no need for toggling during each meeting. This should be in the initial setup and emailed as part of the link to our client so that they never have to hunt for or have to change to the "original sound" for this setting.Current Issue:Despite enabling “Original Sound for Musicians” in account settings, users must still manually activate it in every single meeting. For music instructors like myself—who teach dozens of students, many of whom are children or elderly—this creates significant inefficiencies:- Valuable lesson time is lost teaching clients how to locate and enable the setting.- The option is inconsistently placed across devices and updates, causing confusion.- This directly impacts the quality of instruction, retention of students, and my business

Hi everybody,There is a “Voice Recorder with AI Companion” feature that some of our researchers would like to use.  We have it set to “off and locked” at the account level due to several concerns with privacy.We were hoping to create a group where this “off and locked” feature could be turned on and available, but just for this group.  However, we can’t do that unless we unlock the feature at the account level, which we do not want to do.Are there any plans to accommodate a use case where an “off and locked” feature at the account level can be overridden by a group that is set up by an account admin?  The goal in this case is to give the group of researchers access to the Voice Recorder wit AI Companion, but continue to leave it off and locked for the rest of our users.  Thanks!

I just created two different Zoom meetings. I selected recurring meeting>no fixed time. Now they don't show up in my list of meetings on my dashboard. This is highly inconvenient. Now I can't easily join the meetings from my list of meetings since they are not listed and nowhere to be found. Does anyone know if there is a way to locate them in my account?

We used the Webhook-only application to capture Webinar Registration data in Marketing Cloud, but the data was not captured. Could you please help us identify what the issue might be?Also, please confirm whether Endpoint URL validation is mandatory. We used the Marketing Cloud CloudPage URL, but it is showing the error: “URL validation failed. Try again later.”Could you please advise how to resolve this issue?  

if sending multiple Zoom invitations out via email will all attend these invitees be able to see each other’s email address

Where can I access we asked registrants to submit when they registered 

Just in Zoom my face is very big, i need to distance 2 meter from my laptop to be in normal size. This is not normal, in other prgrams the picture is normal. Sorry, i am not English native speaker. 

Hello Zoom Team, I am a regular user of and greatly appreciate the reliability and convenience your platform provides for meetings. I would like to respectfully submit a couple of feature requests that I believe could enhance the mobile experience for many hosts and participants. 1. Breakout Rooms management on mobileCurrently, when hosting a meeting from a phone, it is not possible to create Breakout Rooms, assign participants, or move people between rooms. Even for hosts with full permissions and a licensed account, this limitation requires access to a computer. Many meetings today are conducted on the go — during travel, in the field, or in situations where a laptop is not available. The ability to manage Breakout Rooms directly from the mobile app would greatly increase flexibility and usability for hosts, educators, and team leaders. 2. “Raise Hand” function in Picture-in-Picture modeAnother useful feature would be the ability to access the “Raise Hand” function while using the sm

Last month the chat has changed and it is very bad when you use zoom for teaching. Before the message send to the host was displayed in the same window regardless the author and the author was indicated just before the message. Now each discussion is displayed in a separated window. This is awful when you use zoom for teaching session because the host has to switch between windows to see the answer of each student to a question. Of course it is possible for the students to send their answers to '"everybody" but at that time every body see the response of every student which is bad for teaching.Give us the option to go back to the old chat.JP PEGHAIRE

When I am hosting a meeting and sharing my screen my computer performance gets really laggy.   It takes a long time to open documents or change screens.    I have optimized the perfromance on my computer.  I have cleaned up the disk space and it is still very laggy and would appreciate advice.  

Zoom: 6.6.11Ubuntu 24.04 (Gnome/wayland) When I open the reaction emoji popup, if I move the mouse the popup disappear.This make impossible to react to chat messages.

my browser is not allowing my mircophone access, how do I fix this? I have checked and everything is set to allow...

Every time a meeting ends, my computer with Windows 11 Home crashes and restarts. Version 22H2. Installed RAM 16.0, 64-bit operating system, no touch screen. Sure would like a resolution for this.Thanks in advance.

For some reason I can’t share my screen even if I am host and also I am on a Malden public schools

ik heb een link gekregen na betaling van een cursus. Als ik wil inloggen, krijg ik de melding.Account is niet betaald. (2.015) Hoe kan dit?please use Google translate yourself 

At the end of last year, direct messages would have their own tab in the chat. I switched to running my classes in zoom because I liked that feature. Upon my return to school this year, that feature was gone. I really liked it because my direct chats get lost in the shuffle of all other messages and I am missing student chats. Is there a way to get that back or maybe a setting that I need to make for this to happen again?Thank you 

Hello, can anyone tell me how my zoom participants can share their photos that they have on their computer or phone?  I tried doing so myself and the picture comes up but it is small.  Is there a way to share a photo to the chat box?

When I create a new whiteboard the icon for uploading documents is missing. 

I have forgotten how to allow members to opt back in because it’s been several years since I needed the steps.  If I remember correctly, the member has to send a text to a predetermined number.  Are the steps the same, and where do I find the predetermined text number?  Thank you.  Jackie 

 The aspect ratio for my camera is off, but only in zoom. Teams works fine. Other apps that access my camera work fine.I have tried selecting “Original ratio” and it adds black bars to both sides of the image and squishes it. Without “original ratio” the camera is “zoomed in” vertically, but obviously squished.The “HD” selection feels like it should fix it, but that does nothing as far as I can tell.Any recommendations appreciated.  Normal Camera Program:Normal camera program. Notice round PB cup top right.Zoom without original ratio. Notice oblong circular PB cup top ​​​​​right.Original ratio - black bars - still oblong PB cup top right.  

Hi, thanks for taking my question. For the life of me, I can't figure out how to have the control toolbar always on the host's primary laptop screen and not on the extended monitor screen. I don't want my in-house audience to see how many participants or any of the control features. I want to manage zoom independently on my primary screen. Any guidance would be appreciated. Italian Genealogy GroupPicture Example