User not being able to use Video while in Zoom session...

Hi there!

I have a user that it is not being able to watch the video from her webcam (Logitech C920 Pro HD Webcam). The funny thing is that Google Meet works fine with the same webcam. Even, the Microsoft Camara app (MS Windows 11 Pro version) works just fine.

As a workaround, I´ve uninstall the Zoom Workplace program and reinstall it and still can not work the camera (only shows a green screen, while the video it is ON). Even, I connect another web cam (Logitech C525 Portable HD Webcam) and neither of them work in “Zoom Workplace” program (version 7.xx).

I will appreciate any help given so I can make it work. Should I look at any particular version of Zoom Workplace to be installed.

Thanks for your attention!

Horacio S.G.