SMS Campaign Provision Failed | Community
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Newcomer
Digital Film Marketing
Newcomer
April 22, 2026
Question

SMS Campaign Provision Failed

  • April 22, 2026
  • 2 replies
  • 56 views

Can anyone help to setup my sms services via zoom 

 

and here i am stuck with that 

Your SMS campaign has not been provisioned because of the following reason, DCA declined sharing request for campaign CP6AXX3. Rejection Category: CALL_TO_ACTION. Explanation: CR4003 - Call-to-action does not contain HELP instructions (e.g. Reply HELP for help) or HELP instructions in Terms & Conditions;CR4005 - Call-to-action does not contain message frequency disclosure for recurring message program;CR4007 - Call-to-action does not contain complete terms and conditions OR link to complete terms and conditions;Additional Comments: ;Webform requires TN; update CTA/missing disclaimer- msg freq & help;For additional information, please visit: https://community.sinch.com/t5/10DLC/10DLC-Campaign-Rejection-Codes/ta-p/15722.

Please refer to our 10 Digit Long Code (DLC) Best Practices to help revise your declined SMS Campaign, https://support.zoom.us/hc/en-us/articles/9303687983245.

To rectify your campaign submission, please make changes as per the 10 DLC Campaign creation checklist, https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0010208
Otherwise, you can contact our support team for assistance.

Here are some additional resources that will help you fix this requirement better, https://support.zoom.us/hc/en-us/articles/4421899070861

2 replies

ExpertswhoJohn
Community Super Champion | Customer
ExpertswhoJohn
Community Super Champion | Customer
April 23, 2026

hi ​@Digital Film Marketing 

 

To protect users from spam, you must register with the 10DLC to be able to use SMS.

This means using their site to get authority to send SMS. THis was setup by the main network operators in the USA and is out of the control of Zoom.
Please register.

all the best

 

John
I am not a Zoom Empolyee, but volenteer to help with community support.

 

    Lilly Rowling
    Newcomer
    Lilly Rowling
    Newcomer
    April 23, 2026

    This usually happens because the CTA section is missing required 10DLC compliance text.

    Add:
    “Reply STOP to unsubscribe”
    “Reply HELP for help”
    “Message frequency may vary”
    “Message and data rates may apply”
    plus your Privacy Policy and Terms link

    Also make sure this disclaimer appears near the phone number field on your website form.

    Then edit and resubmit the campaign in Zoom Admin → Number Management → SMS Setup

    Error 80090 is usually a CTA compliance issue, not really a Zoom system problem

    Hope this helps

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