Products

I'm on Mac OS Sonoma 14.2.1 running Zoom 5.17.2My USB Mixer (Zoom L-8) is connected to my Mac (Mac Studio M1 Ultra) and works great until I open Zoom.Once I open Zoom my USB Mixer will disconnect and will disappear from my list of sound devices when I try to activate it.Zoom has permissions to my microphone and camera in the security and privacy settings. It'll work, but just not with my mixer.

Hi!  I recorded my meeting but I can’t find the recording on my mac nor the (where it should be) although I also checked the cloud and it’s not there.  My “double_click_to_convert” file is also not there.  The zoom workplace version is : 6.7.7 (76486) Help!  Thank you!  

I’ve seen a few posts about this issue.-Tried and checked settings for all Zoom troubleshooting steps, nope all in order.  -Re-installed latest app. Also re-started several times after. Re-re-installed and re-started. Dead mike continues! No recommended fixes working so far. Can anyone else help with other Apple mobile fix experiences?!  Hugely impacting on my work! 

You might have seen the announcement recently that Zoom launched their connector for Claude. I took it for a test drive to see how it could make me more effective.Looking forward to seeing where this Claude connector will evolve within the Zoom ecosystem. 

if you create a Shared Space and choose one of the default channels you have created (where every member of the organization is in the default channel) to add the members, does the Shared Space get updated each time a new employee is added to the default channel?

Why not starting meeting yet. 

I have staff that work different shifts from week one to week two.  I watched the tutorial on Rotational Schedules but that was specific to multiple agents on a single rotational schedule.  In the rotational schedule, how can I assign a single user to multiple shifts?

Hey. I can't find my recent zoom recordings

When I start a zoom meeting and click Livestream to FB and I click option to my profile timeline and public, FB is only showing it to me and another person. I have friends who don't have this issue on FB. So what am I doing wrong! Chat gpt says I can't do it to a profile only to a page. 

Sign in to the Zoom web portal as an administrator with the privilege to edit account settings. In the navigation menu, click Account Management, then click Account Settings. Click the Webinar tab. Under the In Webinar section, click the Breakout Room toggle to enable or disable it.What should I do if the Breakout Room option is not displayed? Are there specific settings that need to be changed?(Note: I am currently subscribed to Zoom Workplace Pro and Zoom Webinars | 300 Attendees.)

We do multiple webinars every month.  Attendees have to register and then use their link to access the webinar.  I have an attendee who shows they are in attendance but they are not able to access the webinar.  They can’t use the link again because it says they are already an attendee.  If I remove them, it says they won’t be able to rejoin.  This has happened to this attendee more than once.  Any ideas on how to resolve this?

I want to text my friend but I dont know were to put her phone number.

Hi everyone,I’m experiencing two recurring issues with Zoom that are affecting my work, and I haven’t been able to get proper support.I previously opened a support ticket, but it was closed due to a delayed response. The issue is still happening, and I’m currently unable to reopen the case. The chatbot has not been helpful in resolving this or connecting me to technical support.1. Cursor disappearing issue:During meetings, my cursor randomly disappears on my screen (while sharing), but participants can still see it. This happens frequently and lasts around 10 seconds.I use two monitors (laptop + external display), and the issue only affects the Zoom screen.2. Instant meeting issue:When I start an instant meeting using “New Meeting”, participants cannot join and receive the message:“The host has another meeting in progress.”This does NOT happen in scheduled meetings. I am a paid user, and this issue is directly impacting my work.If anyone knows how I can reopen my support case or reach

May I ask if you may let others who can’t download zoom to just use the same page for the meetings.I have a problem with downloading with this device.It is the only option I can use.

It would be great if we could use the AI Companion on the main Hub to search across the notes/transcripts from multiple meetings. Example queries: What are my action items from the past week of “Meeting ABC” What were the requirements for the TDD I’m supposed to write this week from the “Meeting ABC”We can search through notes, but only if we know exactly which notes they are in, sometimes I just know what meeting the discussion happened in. 

after mac os update tahoe 26.3. updated zoom to latest client as well. restarted, re-installed multiple times. every app is working except zoom. zoom just shows a continuous loader after clicking meeting link. same thing used to work in morning.

I am studying at Australia Catholic University, and I want to use Zoom meetings to work and collaborate to complete Group projects. It is going to be my first time sharing Zoom links with my colleagues for any upcoming group projects and assignments.

I work on the news and the most recent update screwed up our system and now if someone else has low bandwidth and we have them off camera it decreases the size of the shot and absolutely ruins it. I can't find a way to disable the low bandwidth notification and when I look up how online I either get outdated tutorials that don't work. Or it says that there's no way to disable the notification. If anyone has a solution please tell me.

In zoom phone is there a way to determine what party terminated a phone call. 

I know how to rename Zoom participants once they’ve joined a meeting.  My question today is:  How can the host rename people when they are still in the waiting room?  I need to ensure  anonymity for some of the work I do and it’s a challenge for me to rush changing the names ASAP when people join in [and i know that even for a fraction of a second, the name might be visible to everyone].  If I could do it before people were let into the Zoom discussion, that would be great. 

Recently both my wife and I when using Zoom have started to have a continuous flow of banners going across the bottom of our screen promoting the various features of Zoom. Not sure I’m using the correct words but they’re very distracting. We can see the person we’re having a Zoom with but it’s this constant stream running across the bottom. How do I switch it off

I setup a livestream in advance,When I connected the livestreaming app to this advanced recording, I also saw my previous recording it did for me a few days ago be deleted !!!When I stopped this livestream, which was seen ok on Youtube, the live stream was deleted when the recording ended.Please make sure you have a cloud recording, or local recording for backup as when things are deleted by youtube, they CAN NOT BE RECOVERRED.All the best to you allJohnYes, Even Zoom Community Super Champions have problems some times!!!  

I have enabled:record video during screen sharing show video and screen share side by sideBut it does not record me side by side - only when I stop sharing.

How can users with my org opt-in to use AI Companion only for their user instance. I don't want to turn it on for our entire organization and obviously don't want some users to see other users' AI recordings. Thank you.

Hello, I'm trying to record a class, I would like my students to see me talking, but I do not want the recording to include the faces of talking students. Ideally I'd share the screen as well as the host video camera, but when others speak it would still show only me, or alternatively a black box where they are. Is this an option, and if so how do I use it.