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🗓 29 April | Americas               🗓 6 May | EMEA                    🗓 20 May | APAC & KoreaCX Summit From Insight to Impact: The Next Era of Connected CX Customer experience leaders are under pressure to do more than manage interactions.  Yet many CX systems were designed to optimize individual interactions, not continuously improve outcomes across them. Insight often remains confined to dashboards. Automation operates in silos. Improvement happens in cycles rather than in motion.The next era of CX is defined by continuous performance. Context carries forward across interactions. Automation becomes smarter based on real outcomes. Insights trigger coordinated action across teams and systems. Every interaction builds on the last, improving resolution performance over time.At CX Summit, we will explore how leading organizations are operationalizing this shift. Through visionary perspectives, customer stories, and real-world innovation, you will see how unifying engagement, intell

Hello, I'm writing a JSON file for room controls and can't seem to find any documentation around sending commands via USB-to-Serial adapter. I did, however, see that this capability was added in a past update so it should be possible.I know that my USB adapter is using COM3 but was not 100% on how to reference it in the JSON file. I am getting a Json File Configuration error. I was hoping if someone could let me know if I am on the right track here and offer any suggestions. Here is what I have for the adapters section:"adapters": [{"model": "Serial_Port","port": "COM3","settings":{"baud_rate": "9600","data_bits": "8","parity": "PARITY_NONE","stop_bits": "1","flow_control": "FLOW_NONE" }, (if you would rather I post the entire JSON file I can I was just focusing on the adapter for this post)Thanks!

Has anyone else had this experience that all actions are very slow? When I move a mouse to the edge of the Window, it takes 2-3 seconds to activate resizing. When I hover over any button, it's the same. After clicking on "Unmute" button, it takes 1-4 seconds to unmute.

Hola, tengo un problema con las grabaciones de zoom por correo. Al momento que configuro mi grabación de zoom, lo pongo a petición para que mis clientes antes de ver la clase grabada se registren primero para luego aprobarlas manualmente. Pero el problema está cuando les apruebo... les llega un correo con el link de la clase y es ahí que ese link mis clientes lo pueden compartir con otras personas quienes los pueden ver sin ningún registro y eso es lo que quiero evitar.¿Como hago para que ese link vuelva a solicitar solo el correo de la persona que está autorizada en ver la clase y así evitar que cualquier persona lo pueda ver? Saludos

Are there logs in the Zoom web portal where I can see if there were any outages where we may have lost connectivity briefly? We had some internet issues.and one area reported they had intermittent outages with Zoom Phone  even though we have local survivability. They also reported they were missing call recordings that appeared later.Thank you in advance.

How do I chat on a zoom meeting when I don’t see the chat button . ?

Recently I noticed some Zoom features stop responding randomly on Android tablets while the rest of the app works normally. For example, the chat button sometimes becomes completely unresponsive even after reinstalling the app and clearing cache.Is anyone else experiencing similar issues on Android 12 or newer devices? Would love to know if there is a working fix or workaround.

Hi, everybody. Does anybody have the same problem as us. Zoom is not responding to our emails? We email support as well as our account manager, and it is just silence? We try again and another silence. We have been with Zoom for many years, and they're just going downhill. 

 Hi Zoom Marketplace team and community,I'm preparing a Marketplace submission for our app and need clarification on the DAST documentation requirement, specifically around which environment the OWASP ZAP scan should be performed in.Our situation:Our app integrates with Zoom to join meetings for recording and transcription purposes. Since the app has not yet been approved by Zoom, the Zoom integration feature is currently only functional within our development Zoom account and has not been released to our production environment for general users. Running the ZAP scan against production would require us to release a feature that isn't yet approved.My questions:1. Does the DAST scan need to be performed against the production environment specifically, or is a staging/pre-production environment that closely mirrors production acceptable?2. For apps in this pre-approval state, what is the recommended approach — scan a production-equivalent staging environment, or wait until some other mile

From time to time users will dial a number and it states call forbidden. They hang up the phone and dial the number again and the call completes?

Does anyone know how to move the ZVA on your website? I have looked and looked and I can’t figure it out. I just need to move it slightly because it is conflicting with something else on our site. Any help would be greatly appreciated.  

Hi, Zoom Community,I get Zoom pop-up notifications on my Windows 10 desktop for every event on my Google calendar. I only want Zoom to notify me about Zoom events. How can I turn off Zoom's notifications for the non-Zoom events??Thank you!

Can't find an answer anywhere here, so asking the community. I have been using Zoom for several years, and over the past month or so the audio stopped working when sharing a video using 'Share Screen'. I teach English 1-to-1 on Zoom, and often use YouTube videos as part of the lesson. Before anyone asks, I have updated and reinstalled Zoom, and the problem is happening on both Windows and Mac.I have "share sound" selected, and have tried using "optimise for video sharing" as well as not optimising (never used to need to do this)I am using a Platronics mic and have this as the system audio, (as always) for mic and headphones.I thought it might be a copyright thing, and tried it with Spotify, and it doesn't work with that either, nor does it with iTunes music. It's really impacting my lessons, and it's annoying because I'm paying for Zoom yet I'm not getting what I need. It's worked for years and suddenly it stopped working... I didn't change anything, and I real

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Hi, I am trying to convert my meeting recording that was a 2-hour long session with a 1 partner and it is very slow. In the last 30-minutes it has gone to 4%. I have no idea where the file is going to try what the AI suggested. Is this likely to work where it is going so slow?  I really do not want to record this again so trying to help it along while it is still trying.  Guess next time I use the cloud! 

**Environment:**- Zoom 7.0.0.1666 (native .deb)- Ubuntu 24.04.4 LTS, GNOME 46.0, Wayland session- Intel Lunar Lake GPU (Mesa 25.2.8)- Dual monitor: 1920x1080 at 1x scale + 3840x2160 at 1.5x scale**Steps to reproduce:**1. Install Zoom 7.0.0.1666 on Ubuntu 24.04 with a Wayland session2. Ensure `shortcut_as_global_ShortcutID_ShowHideFloatingMeetingControls=true` in `~/.config/zoomus.conf` (this is the default)3. Join a meeting4. Click "Share Screen"5. Zoom crashes within a few seconds**Expected behavior:** Screen sharing starts normally.**Actual behavior:** Zoom aborts with SIGABRT. The stderr log shows:```terminate called after throwing an instance of 'std::invalid_argument'  what():  stoizoom was exited due to a handled signal: 6```**Root cause analysis:**Clicking "Share Screen" triggers hotkey registration via the `com.zoom.HotKeyService` D-Bus service. GDB analysis shows the crash occurs while processing the `<Ctrl><Alt><Shift>H` hotkey binding (Show/Hide Floating Me

Hello,Once again, I would appreciate your assistance with another Zoom-related issue.We are trying to configure Zoom so that attendees can join a meeting directly, without needing to wait in a waiting room or be manually admitted by the host. However, our attempts to disable this requirement have not been successful, or we may have changed the wrong settings.Could you please advise which Zoom settings need to be adjusted so that attendees are able to join meetings without requiring host approval?Thank you in advance for your assistance.Kind regards,

Zoom has been pretty stable for me for a long time on Fedora. I was even able to do screensharing on Wayland for a while but unfortunately it is now broken for me (zoom v7.0.0, Linux 6.19.14, Fedora 43, Gnome 49, Wayland, AMD). Maybe 6.x still works, but currently on 7.0.0When I select what to share (desktop or window) zoom crashes. At first, I thought it had to do with a secondary monitor that I had temporarily connected but after disconnecting and clearing the monitor info cache the issue remained.It crashes with all 3 modes: Original / PipeWire / PipeWire Remote Control:Here is an analysis with logs and all: https://gist.github.com/ramonsmits/8711e77200fee646e07621a526b5262c

Hi I am using a Win 10 laptop. I have an external Logitech webcam that is not working on Zoom. It works fine with other meeting clients like Google Meet and GoToMeeting. The drivers are updated. I have tried on different laptops and different USB ports without any luck. The problem is just with Zoom. I can see the virtual background, if selected, but there is no image.  No other app is using the camera. Any suggestions? Thanks

Hello,Is there a  way to disable the callerid from scrolling when the call is forwarded on a Poly E350/450 phone? We have an AR setup. For option 1, the call is forwarded to an SLG. The callerid scrolls, but since this is so much info being displayed, the original callerid is missing. Since this is a busy office, hey want to collect the callerid when the call is being presented, not in the call history. Any suggestions?Thank you in advance.

When we have just a few Zoom participants everything works correctly - the Zoom callers can hear the audio from meeting room microphones and the Zoom callers can be heard in the room over the speakers. So by all indications our setup is correct - PC works, Windows setup is correct, Zoom setup is correct and connection to sound system (thru a sound board) is working correctly.When we have 100+  callers we have been experiencing an issue where the Zoom callers can no longer be heard over the loud speakers. The users are being un-muted and asked to speak - they can be heard by other Zoom callers - just not over the loud speakers.We have not tried using Host/Co-host setup which is our next step. Is there any other experience with this happening and/or recommended setup to try differently.

Hello my name is Jonathan and I am a Beginner trying to familiarize with actions 

Hi, wondering if someone can tell me how to make this recording happen, please.... I want to record (cloud or to computer, doesn't matter) a Zoom meeting so that we are recording only the 2 or 3 presenters and not the participants. I also want to show the 2 or 3 presenters (the active speakers) on screen at the same time just as they will be in real life (they are both in spotlight).  I have tried to record to the cloud but it is not showing the presenters (active speakers) on screen at same time even though they are both in spotlight. The recording switches between them. It's really important that we NOT record the participants - we don't even want them with cameras off because we don't want anyone to see their names (privacy). Is this possible and how?   Thank you so much.

We currently switched to Zoom Contact Center.  I used to be able to get queue calls on both my desktop and my android phone Zoom App.  This was very nice, when I couldn't be near my desktop. Is it still possible to be a part of our company queues, but answer get the calls on my smartphone?

There are a whole host of new features now starting to appear in the Zoom Contact Centre agent experience. New customers are seeing this new layout straight away, existing customers over the next few months, but you can request via a feature flag.Lots to like here, the sentiment bar at the top is really quite useful, as is getting your AI suggestions in line with the conversation.