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Dear Zoom Support Team,Greetings from Meenakshi Hospital – Thanjavur/IndiaWe would like to request access to our old meeting schedule reports from our Zoom account. Currently, we are unable to retrieve the required historical meeting details from the Zoom web portal.Kindly assist us in providing the meeting schedule reports for the following details:Zoom Account Email ID: itmmht@gmail.comOrganization Name: [Your Organization Name]Required Report Period: January 2019 – December 2022 These reports are required for our internal documentation and audit purposes. We would appreciate your support in retrieving the historical meeting schedule reports from your system.Please let us know if any additional information is required from our side.Thank you for your support.Best Regards,Veeramani 

I have a few clients that are getting asked to enter a code when we've provided an embedded password link - has anyone had this issue - and what was the issue/solution?

We are hosting a zoom event and want to be able to control the zoom production studio from backstage without joining the webinar ourselves. How can we do this?  We are finding we have to start the webinar to set up production studio first which eliminates the waiting room.  Help please! 

Hi,I'm reaching out because my Zoom Phone service was recently suspended and I'm a bit worried about it. I already submitted an appeal to the Trust & Safety team, but I wanted to check with here as well since I just started using Zoom for my business.I run an auto parts business and I use Zoom to communicate with customers who request parts. Over the past few days I sent around 30 SMS messages to customers who had inquired about parts, and it's possible the system may have flagged that activity. As a new user how many SMS can we sent per day from per users. Any help would be appreciate.

We have a number of clients and prospects that call us from traditional landlines.  We have discovered recently that many of them are unable to get through to our Zoom phone service.  They are either just disconnected, or they receive a message that says they cannot be connected.  It happens across multiple landline carriers both intra and interstate.  We receive no indication that these calls were ever attempted.  VOIP callers and cell phone callers have no problem.  Anyone else having this problem?  Anyone found a fix? Thanks.Eric

We are piloting Zoom Phone for our business. One small issue is how the iPhone handles incoming calls with third party apps. Ideally, I'd see information re: the caller ID and which line the incoming call is coming in for. This is the experience when the phone is unlocked and the Zoom app is active. However, since that's almost never the case, is there a way to get that information on a locked iPhone's screen when the call is coming in? Thanks.

Not a paid subscriber. I have had this happen the last two times now. I have a meeting with one other person, music lesson, system set for music OK, no issues there, other person is host. In settings I have ticked ‘Optimise for 3rd party video editor’ and ‘Record video during screen sharing’. Meeting under way,  I press record, the host has agreed the recording, all seems fine. Come to end of meeting (about 45 minutes) , look to stop recording and find it’s not recording and no recording saves anywhere? Previously no issues like this! What’s going wrong or what am I inadvertently doing wrong?

For weeks I have had several people try to help me and to no avail. My Chromebook and my phone will not let me change the background on my zoom picture. I have tried doing it during a meeting when my camera is on and when the camera is off. If I use Virtual backgrounds it just comes up error it does not give me an option to use my own photo for a background. My phone should support this process according to the specifications. I don't understand. I have uninstalled soon twice and still the problem persists

Hi i'm on a meeting and noticed the sound goes off when a guest joins. Is there a way to turn off the sound? If not how to resolve this? thanks

We recently deployed 4 Zoom Rooms using the following hardware: Logitech Rally Bars Logitech Tap IP Controllers Logitech Room Scheduler PanelsOur org primarily uses Microsoft Teams, so we created Microsoft 365 room resources and enabled Teams Interoperability for Zoom Rooms globally. When a meeting is scheduled using the room resource in Outlook/Office 365, the calendar event syncs correctly across the devices. We can see the meeting on the Tap IP controller, the room scheduler and the room display. So the integration appears to be working correctly.  The Issue: The problem occurs when trying to join a Microsoft Teams meeting. The Join button briefly appears on the room controller for about 5-10 seconds when the meeting is first added, then disappears and never returns. This forces users to join the meeting manually by entering the Teams Meeting ID and passcode. If we click the

Feature Request: One-Way Calendar Sync (Zoom to Google)Feature Title: One-Way Calendar Synchronization from Zoom to Google CalendarDescription:I would like to request a one-way calendar sync option that allows Zoom calendar events to automatically appear in Google Calendar, without Google Calendar events syncing back to Zoom or affecting my Zoom calendar.Use Case:This would allow users to maintain separate calendar management systems while ensuring Zoom meetings are visible in Google Calendar for scheduling purposes. Users could manage their Zoom calendar independently without concerns about external calendar changes affecting their Zoom workspace.Benefit:This feature would provide greater flexibility and control over calendar integration, preventing unwanted synchronization conflicts while maintaining visibility of Zoom meetings across platforms.

Is there a hot key combo for switching between Noise Removal and Original sound for musicians? Ever since the button was removed from the top left I find it increasingly difficult to switch between the two quickly.We do government training classes via Webinar on Zoom Gov. We run the default Noise Removal mode most is the time but when we have a PowerPoint video our audio or maybe someone in the live audience is asking a question, we switch to Original sound. Clicking on that tiny up arrow on the Audio button and selecting between the two is challenging to do quickly under pressure. If there isn't a hot key, I'm begging for one.

As other member have reported, I consistently have a "your network connection is unstable" while using zoom if I turn the camera on which causes voice to break and come choppy - I have checked my internet speed and it's lighting fast (169 mbs on fiber over wifi)- I have even downgraded my camera to preserve bandwidth (did not work)- I only experience this issue with Zoom... use Teams, Google meet, and other apps without issues all the time- I have uninstalled and re-installed zoom to the latest version (same result)- I have resent routers and fiber modem...- I work from home and I am the only person using any bandwidth Does any one have any suggestions? It's impossible to reach a live human in support  

So i have been receiving this error when the host share the screen and i take control - "Your internet connection is unstable " & the control lags a lot, i cannot get any work done.I have followed the following steps which i found on the internet and the forum - 1. I was on Wifi , checked the speed , its still works good (45 mbps).2. Tried with wired connection, same problem3. Tried with zoom browser client , same problem4. upgraded to latest zoom version, same problem5.ran the network connectivity tool inside zoom, all looks good there but the problem still persists.6. Have prioritized the zoom application in task manager at the highest, still same problemI'm so fed up with  this error now, i cant get any work done. we bought the yearly package of zoom for this sole purpose & its just useless now.Will appreciate  if anyone can provide any solution.  

I have a licensed account. But when I was on a Zoom session, it timed out after 40 minutes. When I looked at my profile, the name was "Zoom User" instead of my name with an e-mail address I've never seen before. I had to log out and log back into my profile using my e-mail address. What was this temporary profile named "Zoom User"?

Zoom cannot access my iMac Contact list. How to fixI am a subscriber to Zoom.Until recently, using my iMac I have been able to set up meetings whenever required. A few weeks ago this changed, and now Zoom cannot access my Contact list, so I cannot invite any of my friends or colleagues to join my meetings.I am therefore paying for something I cannot use. Has Zoom made a policy change to stop Apple users having access? How can I resolve this situation? Thanks, Chris from Bowral N.S.W.

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

I need someone to please help me how to record zoom meeting and email it to  myself and attendees 

This morning several users reported being unable to join Teams Meeting from the Zoom Rooms. We’ve tested since this morning and the majority of the Zoom Rooms can no longer access Teams Meeting with a single room being the outlier. We’ve drawn no direct correlation to why that one still works and the others are not working as they all have the same settings across the board (Profile / Interop Settings / Subnet / Network). We have tested Direct Join (via calendar invite with Microsoft teams links formatted correctly so it appears on the Zoom Controller) and Manual Entry and they behave exactly the same: click or enter and it whirs for a few seconds than drops without an error message. We’re aware that this was escalated into a known issue and resolved on March 6th in the Zoom Status but we weren’t having issues on that day and we’re seeing them only pop up today. To cover all the normal troubleshooting steps here’s what we’ve done: Area Trou

I received a shared invite to a recorded meeting. I am unable to join. I don’t know how to sign into a recorded meeting even though I do have a passcode. Can someone tell me how to join tje recorded meeting? Thank you

This is a good one. I have a user that the Settings > Meetings and Webinars setting for dual monitor is on and grayed out. Unfortunately the user want it to be on tabs and not dual monitor.The user has multiple monitors but even disconnecting everything from the laptop it remains grayed out. There is no admin policy for this and its local.Has anyone come across a solution for this? She I go back to an older version for the user and its a bug in the latest version?

Is it possible to automate the sending of resources (a meeting recording to the Cloud) to all meeting participants? Currently, I (the organizer) receive an email to access the video recording, but I would like my contact invited to the call to also receive an email with access to the video recording. 

The controls for managing the Live Transcript function have changed from last month.  It no longer seems possible to turn the Live Transcript off and back on during the meeting. Am I missing something here or is this no longer possible? I've started a meeting via the Windows desktop app and via FIrefox browser; appears to be the same case in both instances.Thanks,TrackerDave

How to extend user-level meeting records from 90 Days to 1 Year

I am on a MACBOOK PRO ,and the HOST of a zoom meeting of approx 30 participants. I do not know what devices they were using to attend the meeting.It is a meeting with a teacher on zoom and alsol live  participants in a room looking at a projected image of the teacher ,and also particapants attending via zoom . So there are 3 computers MACS, a soundboard and AV equip. The Zoom account is either Pro or Business (im guessing)The  version of zoom being used in December of 25 was 6.6.11, which everyone on zoom had updated to.  I dont own manage the account , but I assume that Closed Captioning on Account was ON.Enabled before the meeting, on one of the computers ,probably the Audio/Visual computer (all computers were logg​​​​​​e​d onto this same zoom account) was the CC and Live Transcripts. This allowed participants to read the content of the teachers talk, which ran down the side of the zoom page. Because it is a teaching class, I as Host, recorded to MY Computer (local)