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I regularly (1-2 a week) get added to webinars by random people/companies that I never asked to be joined to. Yes, they’re kind of in my industry (IT), but I never accept and often, when trying to get removed, end up in a loop I can’t get out of. Never used to get this with Zoom in previous years. Is there some setting I need to turn on/off? I get enough spam on my phone without having to deal with it on Zoom. Would have asked a rep, but appreantly the AI bot couldn’t figure out I was logged in and kept demanding I logged in before talking to a rep.

I am so tired of this platform always making changes to “make it better” and all they do is make it harder to use!  I have spent COUNTLESS hours trying to resolve this and quite frankly I am sick and tired of the horrible support for this platform.I have gone in and changed multiple settings to enable chat in my meetings but it still does not show up.  I also have a problem with it not displaying the correct image in the waiting room even though the picture is there and is enabled!I have tried to chat with an actual person but all I get is these absolutely idiot bots that do absolutely NOTHING but waste your time!  I’m so sick of this platform.  And,  yes, I am looking for other alternatives!  I’m stuck using this at the moment.  So, if anyone cares to try and help with these 2 issues, I would be MOST appreciative!!!!!!!!!!!!!  I know this could be fixed in 5 min or less if I could just speak to an actual person but no, Zoom thinks they are too big to have to

Does Zoom have a contact labelling option similar to Quo? We receive several texts a day, and if we had an option to label them based on priority or client status, it’d be easier to manage. If a client is active, I’d like to label them as active. If we are waiting on confirmation I can label them as Pending, as an example. Is there any work around?

We want to use one of our Zoom phone lines as a dedicated line for receiving text (SMS) messages.  The idea is that families we support (we’re a charity) could send a text to that line and one of our volunteers would call them back or respond by text using their own phones (not the Zoom phone).  I have acquired the Zoom phone number, but am having trouble figuring out how to set it up to receive SMS messages.  Everything I see in the Phone section of the Zoom Web Portal seems oriented around setting up SMS campaigns, which seem to be for outgoing text messages.  In this case we just want to use it to receive texts.  Zoom Help has been no help.  Can anyone tell me what to do so we can start receiving texts on that phone line?  Thanks!

When a setting is relocated (e.g., “Preview video before joining”), removing it from the old menu without any notice makes users think the feature was removed. This breaks muscle memory and causes unnecessary frustration.Add a basic note or redirect in the old location saying where the setting moved. This is common‑sense UX, especially for camera and join‑time privacy settings.

Hi All,In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen.  I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting.  For instance, I teach piano over Zoom.  When I want to play something for a student, I turn original sound on.  But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard.  So before, it was really easy to toggle on the main screen.  Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.

Hello! I recently began to use zoom to schedule meetings regularly, but I have noticed that when typing in the 'attendee' field to schedule a meeting, there's no option to just choose from my actual contacts list or autofill. Given how often we hold the meetings and the amount of people, it's a bit tedious to copy/paste each individual email address.    Given how common a feature autofilling contacts is, how do I do this on my Zoom account?   I already have contacts saved in my personal contacts list, but that doesn't seem to do anything.

This is something I never noticed myself as I always keep the right-side chat panel open during meetings.  But apparently, as of the April 2022 release of Zoom, there is a Chat Preview popup which appears for in-meeting chat if you do not have the chat panel/popup open.  It hovers over the Chat button briefly every time someone chats:  A user of mine was asking if it was possible to permanently disable this popup, as it is a bit annoying (something I agree with).  If one hits ^ next to the chat button, there is an option to disable this chat preview.  However, unchecking this option only lasts for the duration of your meeting.  If you leave the meeting and join another meeting, the Show Chat Previews option goes back to being turned on by default. 

For some reason I can’t share my screen even if I am host and also I am on a Malden public schools oh yeah it is a Chromebook PLS HELP😭

Why is Zoom finding it so hard to understamd UK TIme zones? There are messges here going back 4 years saying how the registration emails are failing to take the time changes that happen in the UK, every year called British Summer Time. The problem here is that if the Meeting is scheduled after the BST change, and people register for the meeting before that date, their advised start time will be wrong. The registration coding needs to take account the date of the meeting and whether it will be after BST or not. Not give the time as it would be before BST. Come on, Zoom. It aint that hard...

The online help instructions (both the Zoom support article and the bot) incorrectly indicate you can change the location of the locally saved chat files by way of selecting a different save location in Settings. However, the latest version of Zoom seems to have removed that option, but the help instructions still say this is the way to do it. My chat files are now saving to my desktop, a new folder with a single chat file (usually blank) for every meeting, and it's a mess. I still want them to save automatically for the meetings where the chat is really helpful and needs to be shared around, but I want it back in the Zoom folder on my computer. I can't find a way to change the save location in this latest update. Does anyone know where to find this?

We have been using Zoom the same way for more than a year and all of a sudden the video freezes intermittently. Our Zoom machine is a new medium level PC using NDI and VMix. This has been working perfectly for a long time. Now the video in Zoom freezes randomly. I am running the NDI Studio monitor along side and it keeps going. We run a tech shop here and everyone is stumped. We did roll back the version of the zoom client and it didn't fix it.

Hi!  I have all of the basic chat settings on for our account but not able to save the chats or take screenshots of them.  For some reason when I am hosting a zoom I can see the chat feature on the host panel, but the attendees do not see the chat option.  And if I send them a chat direct message they do not receive it.  What is going on? What setting could I have missed or do they need to do something on their ends?  Thanks!  

When using zoom chat, some accented glyphs cannot be input, regardless of the user's system keyboard settings or hardware. For instance, the Alt/AltGr+i shortcut does not result in a fada í even with an "Irish" keyboard, but always results in italicizing text. It would be preferable if these shortcuts were changed to make typing input conform with system settings, en par with word processing software - where italicizing or bolding is achieved with Ctrl+i and ctrl+b, respectively. I could also imagine just treating the Alt and Alt Graph keys differently, so existing shortcuts could keep working with the Alt key, but the AltGr key would work for inputting special characters.Another solution could be adding a toggle control to enable/disable the italics shortcut and other potential interferences in the chat options.This issue is occurring in all English and German language settings I've tested - Umlauts do seem typable on a German QWERTZ keyboard, but not with shortcuts o

Just went live this week on ZCC.  I need to give my agents access to a dashboard for their queue.  I find it hard to believe there is no way to block the Default Supervisor Dashboard.  There is information on that dashboard that we don’t want agents seeing such as proficiency.  

Folks!There are some awesome updates available to you for ZCX CX Analytics now!Custom Measures (create your own metrics for dashboards & reports (other vendors charge for this)) 2 new reports NotificationsNotifications are my favourite of the 3 as this comes up in every workshop I hold with team leaders & supervisors (and other vendors simply don’t do alerts out of platform). Alerts to email, Zoom Chat & in Zoom CC if you are an agent / supervisor to bring your attention to what needs helping & supporting in the CC.Check it out on YouTube via the link below - like & subscribe for more CX content.https://youtu.be/UFI3QfGWpZ0  

Hi there, I just started using the new notes feature and find it somewhat helpful, but there are some aspects missing that make it not quite top notch.  If I write out notes, I’d expect AI to expand upon the stuff I just quickly jotted down. So a headline with someone’s name and a bullet point saying “Project A late” would be filled in with information about what project, why it’s late, etc. There are footnotes to points in the transcript portions of the summary are coming from, but not if you generate notes after that (by typing space)

J'ai acheter un forfait pro pour un mois à 19 euros, mais un gros problème c'était une réunion professionnelle, et la réunion n'a fait que couper toutes les 40 minutes hors que j'ai payé tout de même, un véritable fiasco, comment faire maintenant ?

I have a personal account. I have updated all the screen share settings so that non-hosts can share their screens. A friend uses my account to host a weekly session I am not in. Since we’re not under the same account I can’t add her as a co-host. We’ve tried all the settings. I have to join the meeting each week and turn on settings in the meeting for her to screen share. I’ve disabled two settings to allow sharing when guests are in meetings as some of our friends may not be signed into an account. We have created a new meeting to ensure the settings take effect going forward. From everything done, my impression is that I shouldn’t need to be in the meeting. But I have to go in every week and turn it on or else she can’t share her screen.  

It is about a zoom setting that I try and test now for several weeks and it does not work. What is needed is that the one participant shares screen without sound and another participant shares only sound simultaneously.Host settings are done: "Multiple participants can share simultaneously". All tests result in the message "you can not share audio whilst another screen is already shared.Anyone has an idea? Would be very helpful.Frank

My account is a single user account (Zoom Workplace Pro) and I am locked out by Admin to change settings but I am the owner and should be able to change settings.The live chat was not able to help me even though I changed browsers, cleared my cache - still no access.

Hola, Quiero grabar unicamente a los participantes de a uno y me aparecen en pantalla mientras estoy grabando, pero despues cuando veo la grabacion no aparecen tal cual los vi en la pantalla de a uno y a pesar de destacarlos o dejarlos visibles para todos, cuando veo la grabacion solo aparezco yo. Necesito ayuda con esto. Gracias

I’ve had automatic recordings set for my meetings for a number of years with no problem. The recordings started as soon as the meeting did, informed the participants that it was being recorded, and the recording automatically saved to my computer. Easy. Suddenly, a few weeks ago, despite still having record option chosen in my settings (I didn’t touch the settings), the meetings are no longer being recorded - AND there is no option while the meeting is going to manually press record. Nothing. Nada. No button to press, no options in settings. I reached out to Zoom customer service about 20 times (not kidding), they keep sending me emails saying they’re looking into it and to be patient (with the exception of one email yesterday asking me whether I’ve followed their advice yet…??). But the issue remains. I do think it a bit odd that this all started the week they introduced the AI companion feature. But I can’t seem to find anyone with a similar issue.I’m not a pa

Zoom-7.0.00 for Linux. Impossible to use text input tool for whiteboard, since Zoom interprets non-latin letters incorrectly, as commands to switch focus or change tools.

I have ‘scheduling permission’ to schedule meetings for another Zoom account. In web browser view as well as Zoom workplace app on my desktop/laptop (Mac and Windows), I am able to see all my upcoming meetings - my own as well as those that I have scheduled for the other account (In Zoom workplace app on my desktop there’s a button to toggle between the two and I can see and access that).But in my iPhone mobile app, it is weird. When I uninstall the Zoom app on iPhone and reinstall it, I am first able to see all my upcoming meetings (my own and those scheduled for the other acct) under ‘Meetings’.HOWEVER, if I then close the iPhone app and reopen it, now I am able to see only my own upcoming meetings and not those I scheduled for the other acct (the ‘all meetings’ view I had earlier under Meetings disappears). Nor am I able to find any toggle button or pull down anywhere, where I can choose which account’s meetings it needs to display.I want to be able to see th