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Newcomer
yenom123
Newcomer
April 12, 2026
Question

Contact Labels

  • April 12, 2026
  • 1 reply
  • 62 views

Does Zoom have a contact labelling option similar to Quo? We receive several texts a day, and if we had an option to label them based on priority or client status, it’d be easier to manage. If a client is active, I’d like to label them as active. If we are waiting on confirmation I can label them as Pending, as an example. Is there any work around?

    1 reply

    J
    Explorer
    James Smite
    Explorer
    April 12, 2026

    As far as I know, Zoom doesn’t natively support contact labeling like that yet. You might need to rely on workarounds like using notes, naming conventions, or integrating with a CRM to manage client status. Would definitely be a great feature to have though 

      Vinnie
      Community Champion | Customer
      Vinnie
      Community Champion | Customer
      April 13, 2026

      Hi ​@yenom123 
      In addition to ​@James Smite answer, you also have the option of creating “Zoom Contacts” that have a “Description” field you use. You will se that pop-up with the incoming call as long as it matches the number you have stored for that contact. It is not even close to what a CRM can provide (which I recommend as well) but you can group your contacts tin eh Zoom App, you can “Star” a contact, you can add to VIP Contacts, etc.

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