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So, this is a weird one. We have a regularly scheduled monthly Webinar. We have several panelists, and many attendees. One of the panelists, lets call her Liz, suddenly cannot be heard or seen.  Everything was fine for a year, now the last 2 months we have a problem. Now to be clear, she has a computer with no camera. But she used to show up on the VIEW as a place holder with her name, and when she spoke the view would kick over and we could hear her.  Now the image holder of her is gone, and we cant hear her.  Weirder still, she shows up in the list you can open over to the side, but not in the viewer. Any thoughts?

When I click on the Zoom meeting link it takes roughly 2 minutes to connect to the meeting. As a result I am always late.  What can be done to reduce the delay? 

I can't figure out how to enable AI Companion for Docs and Whiteboard. I follow the instructions on the site I just can't find such a menu in my Account Settings. How can I fix this? 

Using Meeting SDK Without PublishingI do not plan to publish my app on any app store (Google Play or App Store). I only want to use the Meeting SDK for internal or private use.Is it possible to use the Zoom Meeting SDK without publishing the app?Will I need to go through any approval process for SDK usage if my app is private? Domain Verification for Multiple SDK AccountsIf I use multiple SDK accounts, but all meetings are hosted on only one domain, do I only need to verify that single domain once? Or does each SDK account require separate domain verification? Development vs. Production KeysI noticed that there are two types of SDK keys: Development (dev) and Production (prod). Which key should I use for my application?Are there any restrictions when using dev keys compared to prod keys?Do I need to switch to prod keys before deploying my app, even if it’s for internal use only? I would appreciate your clarification on these points. Looking forward to your resp

Hello, we currently want to enable users to automatically register for our webinars under certain conditions and receive invitation emails.Our current process involves extracting these users' email addresses and names daily, compiling them into a CSV file, and then importing it.We would like to automate user registration using methods officially permitted by Zoom. Could you please advise on how we can achieve this?Thank you.

I am setting up a webinar and have entered some required questions into the registration page which have an asterisks next to them. However, when I go to download the details of the people who have registered none of them have filled out this part and I can see none of this data. I was wondering if there is some error in my set up. I have even entered my own details into this form and answered the questions and it has not recorded them in the exportable csv. Thanks

I turned off avatar in settings but avatars are still enabled. Please help.

In my online Zoom account, under settings, I have "Waiting Room" turned off. However, when I set up a meeting (it doesn't matter if it is a scheduled meeting or a "start meeting" where I then send an invite link to people) people are put in a waiting room. We're just trying out zoom for a new business, so apparently, I don't have access to either phone or chat support, so I'm hoping this community can help. Thoughts on how to fix this? Success is simply that when people join a meeting, they get right in without having to wait in a room and be admitted, regardless of if it is a scheduled meeting or a start now-type meeting. Thanks for any help.

How do I block bots like fireflies.ai notetaker from my calls? How are these bots not wiretapping???

Hey there - seeking reassurance. I am leading a workshop in a while. In the past, when I've hosted, I've been able to open and close meetings, setting up whatever, via a "Join meeting" or "Launch meeting" button thing. Now, though, despiute seeing this in my schedule, along with confirmation that i'm the host, no "Join" or "Launch" option is available, and instead I need to to access the room by putting in the Meeting ID. Should I be worried? Or has the way we access rooms changed during some update?

I see this pretty consistently in the Web UI: - In a meeting, have people chat (enough for the chat pane to scroll)- Make sure there are replies to chat messages in threads- Scroll to the bottom of the chat pane (or be anywhere really, including scroll up and down while the next step happens)- Have someone else add a chat message anywhere- Observer that chat pane jumps up automatically every time there is a new message It looks like Zoom is _trying_ to keep the chat pane focused on the same place when it refreshes with new messages, but miscalculates the scroll position. Given that the jump is always upwards, it's almost as if it doesn't take the reply-in-threads into account when calculating scroll position.

I can't use AI on the Zoom whiteboard I created before becoming a premium user. It says upgrade your plan. I upgraded my plan today 🙂 I can use AI on documents but I still can't use it on whiteboards. It still says upgrade your plan for whiteboards. And it doesn't use AI on the new ones I create either. Locked!

How to disable participant annotation on the whiteboard?It is possible on the old classic whiteboard but not available on new whiteboard. My fun-loving students scribble over my whiteboard.Fun....but also disruptive ultimately.

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I want to set up Original sound for musicians, but that option isn't available when I go into Audio Profile.

Among my zoom recordings, there is an old one from 2021 that never finished processing. I would like to delete it, but I cannot select it for deletion. How can I get rid of it?

I set up zoom meetings with the goal or hope that zoom would automatically send an invitation to the client. It has not been doing that.Due to this, I integrated my microsoft 365 account to zoom and checked off all boxes at the bottom of the profile tab in zoom. It still doesn't work. Instead of it clearly going through to the client, I get an email kick back and error instead saying  Delivery has failed to these recipients or groups: My-EmailYour message wasn't delivered because the recipient's email provider rejected it.Diagnostic information for administrators:Generating server: CH3PR16MB6140.namprd16.prod.outlook.comMy-emailRemote server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653 AS(7186) [PH0PR16MB4784.namprd16.prod.outlook.com 2025-06-02T15:33:55.427Z 08DDA1C0C099A43A]'I tried contacting microsoft for help but this seems to be happening

Hi all I have a few users who have Zoom Workplace on iOS devices , these are new devices, all up to date and have Zoom Workplace installed. When the users click on a Zoom link in Outlook for mobile they are greeted with "did not open Zoom? Tap to install Zoom Workplace app". I have uninstalled and re-installed the app, tried using different meeting links but get the same issue.  Any idea how I can troubleshoot this issue?  

Hi everyone,We’re currently experiencing a recurring issue whenever we integrate Sembly with our Zoom meetings. Specifically:The Zoom meeting has no audioThe Zoom meeting has no videoThe transcript is not captured or summarizedFor context, Sembly is an AI meeting assistant that joins virtual meetings to automatically record, transcribe, and generate summaries and insights from conversations. It’s a useful tool for keeping accurate meeting records and sharing key takeaways with teams.We reached out to Sembly support and were informed that this might be due to a Zoom glitch that occasionally prevents attendees (including bots like Sembly) from accessing audio. They've mentioned that this is beyond their control and are working on updates to help Sembly rejoin meetings more reliably in the future. In the meantime, we’d like to know:Is there any way to recover or retrieve the recordings and transcripts of the completed meetings via Sembly?Or should we rely solely on Zoom’s built-in re

When I share a whiteboard in a meeting, the number of participants for the whiteboard is the same as the maximum number of participants for the meeting, obviously. However:When I share a whiteboard-link with 500 people and my meeting limit is 300. Would that be possible?Assuming I can share the whiteboard with an unlimited number of people, how many can edit at the same time (as maximum)? The same as my meeting limit? 

I have scheduled a zoom meeting (after buying the Zoom pro version). I feel the need to upgrade and buy the webinar version. Can i shift my zoom meeting to a zoom webinar (keeping the session link as the same one)?

I'm trying to integrate zoom with zoho crm, via livehelpnow tool and received the belo feedback from the support team in livehelpnowOur team did some digging and have found that no direct numbers are attached to the authenticated user, only extension: 5278For a phone call to make it to us the phone call must be routed to this extension.

When I worked at a professional services firm that used Zoom colleagues could start meetings using my personal meeting room before I joined the call. At a startup now with my own zoom account I can't seem to enable that to work. I know you can disable the meeting room and enable participants to join before me and both those settings are enabled. Yet still guests are put in a waiting room when using my personal meeting room. As a use case I am on holiday next week, but the standing team meeting is a invite from my diary with my personal meeting room details - I'd like the team to be able to have that call when I am away. I have read that you really can enable guests to join before me if I create a specific zoom link for a meeting, but for years I just put my personal meeting room details in a calendar invite and I like working that way. If you know of a way to enable guests to join my personal meeting room without me I would be delighted to hear it! Thanks in advance, Fred

Having this error in the desktop app and cannot look at calendar or schedule a new meeting.What is going on?

Somehow my picked time slots on all Tuesdays are not appearing on my planning page. Also: can I re-open a time slot which I have been using for a test? The chatbot is not helpful.