Products

I am no longer able to share my sound if I attempt to share a screen.  The checkbox option to "share sound" is simply grayed out and unavailable.  As is the option to "Optimize Video" as well.  It is happening on three of my machines that are all on the same version Mac - 5.11.9 (10046) Monterey OS 12.1

Our Zoom Phone system has become live today after our numbers ported over from previous user. Everything is working fine, the IVR is in place with our options sending calls to the relevant destination. However, at the end of our recorded IVR message - a new message has appeared stating 'if you know the extension number of the person select now or press 0 to speak with an operator. This is not something we want/need - how do I turn it off... have been trying to find an option for it. Any ideas?

Virtual backgrounds in Zoom web app stopped working since a few days ago. First there was a brief error message of virtual backgrounds not being able to start then no more warnings. Simply the option virtual backgrounds is not available anymore. 

Problem: I set up a meeting and sent out invites.  I went to the meetings page and copies another invitation.  Discovered later that I had two links.  One went to the meeting one went to a note that the host had another meeting going.  What did I do wrong? 

 I deleted meeting and webinar from zoom but when i tried recovering the deleted meetings/webinars i could only recover meetings and on webinar recovery it shows  following error:data: {code:30001, message: 'Meeting is not found or expired'}i am using api provided by the zoom

I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays. We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours overflow.  I only want certain queues / shared lines to close during a bank holiday, not the whole site.  If I try to use the holidays hour setting, targeted, I can set a date & time window, but there's not an option to just affect the hours, I don't want to play a default message etc, I just want to have the existing overflow per queue / shared line in place. So we are manually unticking the days on each queue currently to close them on bank holidays, then we need to remember to tick the days back on. Does anyone have a more efficient way in mind, please?

I'm seeking help re. virtual backgrounds. I lost the backgrounds I saved when I upgraded to the latest version of Zoom. Now, when I attempt to add them using the virtual background + option, they are not downloading for some reason. Any ideas? All the settings, account info remained in tact, but I can't seem to use the virtual background option.

I would like to request the inclusion of a specific "Work Started" filter option in the agent history report in the contact center

I just paid for Zoom scheduler after a free trial and linked a Microsoft 365 account calendar to it. Initially it seemed to work fine (during the free trial period) but now it is not updating my calendar at all. I have a meeting someone booked with me on Scheduler, and I received the email but no invitation and no calendar entry. I can't even save as a meeting, I have to recreate the event in my calendar and copy the entire message into it. This almost entirely defeats the purpose of paying for this product? I guess I can try removing and reconnecting the 365 integration, but Zoom says it is still connected. So frustrating to pay $100 for something that doesn't even work.

I create a lot of clips and I want to allow users to download the clip from the link I provide them. I found the following in the Admin Manual but I do not see the option to allow users to download clips.  At the moment, users who try get a "The clip's owner has turned off the download setting" but I cannot find the darn thing.  To enable users to download clips, you need to navigate to the Settings tab of the user you want to enable this feature for. Under Zoom Clips, you can click the toggle to allow users who have access to clips to download their clip recordings. If this toggle is disabled, only admins will have the ability to download the clips. This setting can be adjusted at the user level, and if the toggle is greyed out, it means that the setting is locked at the account or group level and needs to be changed at those levels.

When I am sharing my screen, I occasionally need to pause the screen and work on things in the background. Since the new update it seems that people using iPad or iPhone to see my shared screen will see black screen when I click pause.  I need this fixed ASAP 😞 Thank you community! Zoop

I keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for? They contain no unsubscribe buttons or report to spam and are AI related.  Super annoying........   

Can additional participant licenses be purchased during the meeting? or do they need to be purchased in advance?

I used Zoom AI transcription services in Zoom phone with success 10 days ago. Yesterday, the platform no longer shows the AI diamond selections, my previous transcriptions are "poof" gone, and now when I make a call it is no longer transcribing. I checked settings, worked with the chatbot, worked with a live agent, and reset everything. Logged in again to see if it is in place and NO it is not. Tested it this morning and NO it is not working. Seriously? What did Zoom do that messed all of this up?!?

Hi, Didi here ~ I'm trying to register for the Work Transformation Summit Zoom emailed me to my work email address but it won't let me use this same actual work e-address. Very frustrating & yes, I've tried other e-addresses & no, they don't work either. Otherwise, what's the point of trying to sign up if it doesn't let you use your preferred work email?!?  Zoom can piss off too many of its users with these aggravating Catch-22 situations... If anyone has any workarounds or suggestions I'm all ears.  Thanks! 

My timer has looked like this for quite a while now — something seems to be broken in its interface. Reinstalling both Zoom and the timer app doesn’t help. Switching from dark to light theme doesn’t fix it either. Minimizing and popping the app out (Pop out) doesn’t help either. Could you help me fix this? I'm using Windows 11 64-bit.

Hi,  I have an sso account and i have been trying to login in but at not avail, i keep getting UNHANDLED EXCEPTION Below is the Error messageIf you report this error, please also report this tracking number which makes it possible to locate your session in the logs available to the system administrator 

My GoPro WAS working and now i just get a black screen. I’ve uninstalled the app, re-installed and tried all i can, but no connection! HELP!

I'm looking for support on this: I normally teach using an audio interface (shows up as USB Audio CODEC). Since today, I cannot increase the input volume and thus no sound. I can move it to the right but it jumps right back. Yes I am unmuted and the interface is working fine (I see the lights signaling the music), it's just downregulated by Zoom. Installing the Zoom software updates and restarting Zoom and the macbook haven't changed anything. With all other microphones I can change the input volume and am audible. I ended up teaching with airpods and computer sound, but still would like to get the system back working...  

Can someone guide me through the initial setup of Zoom Phone. I have tried Zoom phone Management under the owner account settings. But the begin setup tab under phone management is missing. 

Can't turn volume down in meetingsDriving me madWhy?My phone volume won't turn it downThere is no settings button (in settings) for volume Only a mute buttonWhy? 

Hello,Is it possible to receive a report from our Zoom Workplace Pro account that shows us the full name of the participant that clicked on the recording link we sent them.  We had a webinar on April 30th, and some participants could not make it.  Our sales team would like to know who actually clicked on the recording link that we sent them from our e-mail account.Is this even possible?I know we can see who was present and pull a CSV report, but we are looking for more of a report that shows who clicked on the recording link.Thank you,Katherine Jung 

I am using mac mini m1, using sequoia 15.4.1. zoom 6.4.6. It always tell me to allow microphone access at privacy and security. It do not show "zoom would like to access xx". I use a head phone with microphone, and do not have camera on this mac mini. I think this may cause the issue. p.sI tried using zoom on macbook air m3, and still not work. I have to use tccplus to force adding them.

Hi, I'm using Zoom Workflow to send email notifications after the meeting ends. What I'm trying to figure out is how to choose email recipients based on the live meeting participants. Currently, the Gmail integration with Zoom Workflow doesn't allow me to select live participants for the email, which means I have to enter them manually. This will be an issue when each meeting has different participants. 

Hello!When I create a zoomDoc, i can attibute a role for writing or not to the guests of my reunion. When I type the beguinnig of the name of a participant, i'm in a easy autocomplete process. But in that procedure, i sometimes see the name of my reunion among the participant's names. What does it mean? Can I attribute a role to the entire group instead of making that effort for every single member? Thanksa.