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rdelg123
Explorer
May 21, 2025
Question

Broken settings dialog on the last update to version 6.4.10

On the last update to version 6.4.10 (2027), the settings dialog box is broken. The only usable tabs are "Video & effects", "Statistics", "My Account", "Accessibility" and "Keyboard shorcuts". All the other options (including "General"·, "Audio", "Notifications & sounds",...) are unusable. Their content is restricted to a tiny band on the left of the panel. The right band is just white space.

 

I am using Ubuntu 24.04.2 LTS under Wayland (forcing X11 with "unset $WAYLAND_DISPLAY" does not fix this) with an Intel UHD Graphics 730 integrated controller. Zoom version 6.4.6.1370 just worked fine on the same system.

    4 replies

    Explorer
    rdelg123Author
    Explorer
    May 29, 2025

    Same problem with version 6.4.12 (2180) on "Ubuntu 24.04.2 LTS" with a NVIDIA GeForce GT 710, NVIDIA driver version 470.256.02 running under X11.

     

    I have closed session on Zoom and, just in case it is something like an update bug, removed all the temporary and cache files I was able to find:

    $ rm -fr ~/.zoom/

    $ rm -fr ~/.config/.zoom/

    $ rm ~/.config/zoomus.conf

    $ rm ~/.config/zoom.conf

    $ rm -fr ~/.config/Unknown\ Organization/zoom.conf Unknown\ Organization/zoom\ .conf

    $ rm -fr ~/.config/Unknown\ Organization/zoom.conf Unknown\ Organization/zoom\ .conf

    $ rm -fr ~/.cache/zoom/

     

    After such a cleanup, still the same error on the "Settings" dialog that I described on my first post. Please, FIX IT!! Not being able to access most of the settings is a real problem for your GNU/Linux user base!

     

    It must be something really small introduced between version 6.4.6.1370 and 6.4.10 on the "Settings" dialog. Most probably something like changing a parameter on the UI file of the "Settings" dialog so that the right panel with the options, instead of occupying all the right side of the dialog (as correctly happened on versions 6.4.6.1370 and earlier), now it is so narrow that you miss almost all the options. And the right space is just blank space. Most this is something that should not be hard to fix. But, of course, I cannot take a look at the relevant source-code. But most probably is some small change introduce on version 6.4.10. Maybe even without realizing it...

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      Explorer
      rdelg123Author
      Explorer
      June 9, 2025

      Same problem with update 6.74.13 (2309). Please, is it so hard to revert whatever changes on the "settings" dialog that made the error? This is really hurting the usability of Zoom on the GNU/Linux platform.

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      Employee
      Ross4
      Employee
      June 11, 2025

      We sincerely apologize. The issue has been identified and will be fixed in an upcoming version. As a temporary workaround, you can change the system locale to an English region.

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      Explorer
      rdelg123Author
      Explorer
      June 11, 2025

      Ok, I see. For anyone reading this, I am now using the following BASH script to initialize Zoom 6.4.13 (2309):

       

      #!/bin/bash

      export LANG=en_US.UTF-8
      export LANGUAGE=en:ru:en
      export LC_CTYPE="en_US.UTF-8"
      export LC_NUMERIC=en_US.UTF-8
      export LC_TIME=en_US.UTF-8
      export LC_COLLATE="en_US.UTF-8"
      export LC_MONETARY=en_US.UTF-8
      export LC_MESSAGES="en_US.UTF-8"
      export LC_PAPER=en_US.UTF-8
      export LC_NAME=en_US.UTF-8
      export LC_ADDRESS=en_US.UTF-8
      export LC_TELEPHONE=en_US.UTF-8
      export LC_MEASUREMENT=en_US.UTF-8
      export LC_IDENTIFICATION=en_US.UTF-8

      zoom &> /dev/null & disown

       

      Just give execution rights to this script and run it instead of the classical "Zoom" launcher. The advantage is that you do not need to change your locations system-wide. Many thanks for your help, @Ross4 This is a nice workaround in my case.

       

      By the way, Zoom appears to let you change your settings back to your native language through the "Language change" menu if you want to and without breaking the "Settings" dialog. But such a solution works only if you keep entering Zoom through the previous bash script that forces location settings to English (settings that are not honoured by Zoom if you overwrite them inside Zoom setup). However, as soon as you run Zoom without the previous bash script, the "Settings" dialog breaks again.

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