I need guidance

hi @muk2 

from a technical point of view, please see

Getting started with Zoom Phone (admin)

Firms differ in terms of size and complexity.  some small firms can be set up in a few minutes while large, complex firms will require careful study of existing phone systems, detailed requirements from all users, documented design of the new zoom phone system, proof of concept, extensive testing and a written implementation plan. 

from a management point of view, you may want to consider some of these items depending the size and complexity of your firm:

1.  what do firm members need in terms of toll free phone numbers, local phone numbers, desk phones, desktop clients and or mobile apps?  Will existing telephone numbers be ported to zoom?

2.  where do members need to call, i.e. internal calls only, within a country and/or international calls?

3.  what locations does the firm have?  are any staff working remotely from home?

4.  will calls be answered by an auto receptionist?

5.  how will calls be routed from the auto receptionist to users and call queues?

6.  what are the normal working hours, non-working hours and holidays for the firm and for individual users?

7.  do some calls need ad hoc or automatic call recording?

8.  is texting (sms/mms) required for some users, auto receptionist and call queues? 

9.  is faxing required for some users?

10.  how will users connect to zoom phone such as wired ethernet connections, wifi access points and or mobile connection?  do your existing internet connections meet zoom phone requirements?

11.  should zoom professional services be engaged to provide assistance to create a project plan and facilitate the implementation?

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thanks,  eliot