Products

Hi everyone,I’m having an issue sharing my iPad screen to Zoom on Windows.When I go to Share Screen   iPhone/iPad via AirPlay, my iPad detects the Zoom AirPlay receiver and shows that it is connected. However, nothing appears in Zoom on my Windows computer. The screen does not start sharing.The strange thing is that my iPhone works correctly with the same Zoom meeting, same Windows computer, and same Wi-Fi network. The issue only happens with the iPad.I already tried:Stopping and restarting Screen MirroringClosing and reopening ZoomRestarting the iPadChecking that both devices are on the same Wi-FiTrying the connection again from the beginningThe iPad still shows that it is connected to Zoom, but Zoom does not display the iPad screen.Has anyone experienced this with an iPad on Zoom for Windows? Is there a specific iPad setting or workaround I should try?Thanks!

If you are a team leader or Supervisor on Zoom CC you have plenty of tools available to you to help monitor & manage both agents & contacts..There's also bonus capabilities if you have AI Expert Assist.Check out the short video I put together on YouTube 

I am configuring my Power Automate to send messages, but it doesn't recognize the number to which the messages should be sent. I get the following message: "SMS for the number does not belong to the current user," but my number is authorized to receive and send messages to my clients, and the campaign is authorized. I get this code:```json"body": {    "code": 7639,    "message": "The SMS for the number does not belong to the current user."}```Can someone please help me?Thank you

Does the AI model use the Summary or the Full Transcript to update the Summary when prompted.For example, I have had a meeting, a meeting summary was generated, and I am not asking the AI to reformat the summary (lets say to put it in bullet point format).The model regenerates the summary with the bullet point format. Is the model using the original transcript or is using the summary? 

Hi Community!I’m wondering if anyone has successfully used Zoom’s AI features to evaluate customer success meetings? From what I could gather from documentations, the Quality Management tool isn’t the best option, but this could be done through workflows and AI agents.

No matter what I do, try different speakers, any speakers inbuilt speakers in my mac or microphone, it always tells me that your microphone isnt working please try a different one but none of them work. Both work perfectly fine before the meeting when i click test yet they dissapear the moment i join a meeting. I tried reinstalling and updating nothing works

Why do the reviews for my app on Zoom Workplace only display a maximum of 10 entries? When a new review is added, the oldest one is immediately hidden, and if the new review is deleted, the old one reappears.

HeyI am a new zoom phone user, but I am facing some issues and have been trying to get in touch with someone from zoom support but unfortunately could not get on hold as yet kindly get back to me asap. Thank YouRifat

Hello,I am trying to create a new Zoom account for my business email. When I enter the required sign up information the confirmation code is never sent to my email. I have checked all setting in my email and verified information is not blocked or going to spam/junk email. i have also verified no existing account with Zoom for my email.How to fix?? I am grateful for the help! Please Help!

Hello everyone,I'm experiencing a strange issue with Zoom's default avatar.I created a new Zoom account with:First Name: Tech Display Name: Tech No profile pictureHowever, Zoom displays the default avatar with the letter "N" instead of "T".I have already tried:Changing the first name and display nameSigning out and signing inReinstalling the Zoom appTesting on Android, Windows, and the Zoom Web AppJoining meetings to verify what other participants seeThe problem is visible everywhere, including during meetings.If I upoad a profile picture, it displays correctly. The issue only occurs when Zoom generates the default initial avatar.Pls refer the screenshotsHas anyone experienced this issue? Is it a known bug, or is there any way to reset the generated avatar? Thank you. 

I seem to suddenly have loud chimes  when I mute/unmute in Zoom meetings and other participants are hearing it too.In the settings under Meetings & Webinars the “Play audio chime for mute/unmute” is turned off.Any ideas how to stop this please?David

The built-in camera on the my MacBook Pro is flickering when I am on Zoom. How do I fix this?

Hello Dear Admin,Warm greetings.Please I would like to know why I’ve not been able to use the screen share option on my account as soon as my participate log into the meeting.I(the Host) observed that when I’m the only one in the meeting room, the screen share option is active but the moment a participate logged in, the screen share option will show “you have been restricted from using the screen share”.Please I will like this to be resolved as soon as possible. I have a meeting in the next 5 hours and I will like to be able to use the share screen option.Thank you so very much.

Pretty self explanatory. It would appear that Zoom has recently taken away the ability to copy and paste directly from the “My Notes” section in the desktop app and web version. This is a minor gripe, but does completely throw off some workflows for me since it’s much faster to just copy and paste a transcript into other programs once a meeting concludes vs waiting for it to upload and process to then download the transcript. As you can see in this screen shot, the text above the transcript can be copied, but the actual transcript won’t allow copying. I am on the latest version of Zoom. Why would this stop working and will zoom admins please restore this feature?  

I'm running online singing lessons using a Macbook Air, and always have original sound for musicians enabled so that my voice doesn't cut out and I can play the piano at the same time. Of late - the last month or so - I find my students are complaining they can't hear me. I'm too quiet. I've tried increasing the microphone input, but it's on its max. The automatic adjustment doesn't work either. Am I missing a new setting somewhere? 

Attendees have been joining AI notetakers to our company webinars, and I am trying to prevent this from happening. I don't want to manual remove them during the live session. In the account settings I have blocked as domains Read.ai, Otter.ai. Do you have any recommendations? 

Dear all,I am a student and is having difficulties using Zoom for my meetings with my classmates as the 40 minute limit is always there, except on one occasion. I chatted with the Sales people and they said the students plan used to exist. I think that since online learning is becoming the new normal, we should actually unlock the pro features for students to let then engage with their classmates more easily. I hope that you will take my view into consideration and wish to receive your favourable reply soon. Thank you and yours sincerely,ALT

F.A.O. Product Management Having reviewed the related posts below and the response to my own SR -- (TS2388200 - Unable to start Zoom Meetings from SIP endpoint) -- “that it’s a platform limitation”, if this is not a technical limitation but a policy choice to protect CRC licence rental, I write to ask you to reconsider.Unlike competitors’ comparable products to Zoom’s paid meetings product, with Zoom, you can’t directly host a meeting from SIP -- without an additional “CRC” licence.The simple, but unwieldy and tedious workaround is:-As Host, start the Pro meeting or PMR from WebRTC/app As Host, from your SIP endpoint, call the SIP address of the Pro meeting/PMR As Hoist, from WebRTC/app admit yourself into the Pro meeting/PMR As Host, from WebRTC/app immediately “Exit” assigning yourself on the SIP endpoint as Host on your way out As Host, from your SIP endpoint Host your Pro Meeting/PMR (and subsequent meetings)In January 2025 Zoom announced that Pro licencees could join meetings of W

Unable to save transcripts in zoom meetings. Additional details from testing: • My personal Meeting transcript setting is enabled. • Allow saving transcripts to computer by is enabled. • I ran a new test meeting after enabling these settings. • The transcript is generated and visible in My Notes/Zoom Docs, but no Download button is available. • Expected result: as the host, I should be able to download the raw post-meeting transcript. • Allow hosts to view and manage transcripts after the meeting is not available in my personal settings.VERSION latest , OS : Windows 11   , Device : Windows Lenovo .

We’ve run into a limitation with Clips and Zoom Video Management. Currently, it is not possible to hide the transcript panel without also disabling closed captions.We have an instructor who would like captions to remain available for accessibility reasons but does not want students to have access to the full transcript. Their concern is that transcripts can be easily copied and pasted into AI tools to generate summaries, allowing students to bypass engagement with the video content.Zoom recently introduced an option to hide transcripts within embedded videos, which is a step in the right direction. However, the embed still includes a direct link to the clips page, where the transcript remains accessible. As a result, students can still view and copy the transcript despite it being hidden in the embedded player.Has anyone found a workaround for providing captions while preventing access to the full transcript?Rob Keys

I can start a meeting using Screen Share from my iPhone, but cannot see the attendees. 

Sharing sound  from Chromebook and continue gallery view of participants.  When I play sound to share from laptop, the screen shows large image from the sound recording and the participants either cannot see each other or the screen is dominated by the sound recording.

How do I turn off AI assistant in email?

need to see my videos You deleted them on cloud Want to pay .Why u deleted themYou have to wait .I am a client for two years What shall I do now .

The meetings links imported (using ID) from another site/meeting are no longer accessible in the new site, hence, participants can’t access previous meeting recordings. How can I reinstate the links? They are still available in the original site.