How do i change admin when ours is no longer with us

Hi Al Storm,

I'm sorry to hear you're having difficulty accessing your Zoom account and managing your billing, especially with your previous administrator no longer available.

To help resolve this, I recommend contacting Zoom Support to request assistance with recovering administrative access and updating the account owner or administrator. The Support team can review your situation and advise on the appropriate verification process.

You can submit a request through the following link:
https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

When submitting your request, please include your Zoom account details, the email address associated with the previous administrator if known, and a description of your inability to access the account and complete billing. Please avoid sharing passwords or payment card details.

I understand the urgency of restoring access so you can manage your subscription and payments. I hope the Support team can help you identify the next steps.