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Tom Atkins
New Member
Oct 11, 2026 11:25 PM UTC

iOS 27.2 beta: Zoom app keeps re-asking for the meeting passcode

When I join a meeting from the Zoom iOS app by entering a meeting ID and then the correct passcode, the app returns to the passcode prompt with no error. If I close the dialog, tapping anywhere in the app brings the prompt back.

Setup: iPad Air (M3) and iPhone 17, both on iOS/iPadOS 27.2 beta. Zoom app version 7.2.1 (38756).

What I’ve tried: deleting and reinstalling the app, a hard reset, signed in and signed out, Wi-Fi and cellular, iCloud Private Relay off. The behavior is the same every time.

What works:

  • Joining zoom.us/test, which has no passcode
  • Tapping a join link with the passcode embedded
  • The web client at app.zoom.us/wc/<meeting ID>/join, with the passcode entered there
  • The Mac desktop app

So the failing step seems to be manual passcode entry in the iOS app. Is anyone else on a 27.x beta seeing this? I’ve also filed a report with Apple.

    1 reply

    TrishGallardo
    Employee
    TrishGallardo
    Employee
    Oct 12, 2026 3:17 PM UTC

    Hi Tom Atkins,

     

    Thank you for providing such a detailed description of the issue and the troubleshooting steps you've already completed.

     

    I understand that you're experiencing a recurring passcode prompt when manually entering a meeting ID and passcode in the Zoom iOS app on your iPad and iPhone, while joining through an embedded meeting link, the web client, and the desktop app works as expected.

     

    Given that you've already tried reinstalling the app, restarting your devices, signing in and out, and switching network connections, this may require further investigation by our Technical Support team, particularly given the iOS/iPadOS 27.2 beta environment and the specific behavior you've described.

     

    I recommend submitting a support ticket with the details you've shared, including your device models, OS versions, Zoom app version, and the steps to reproduce the issue. This will help the team investigate the behavior and determine the appropriate next steps.

     

    You can submit a request here:
    https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

     

    Thank you for your patience, and I hope our Support team can help identify the cause and resolve the issue.

     

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