Products

Several years ago I hosted regular scheduled meetings which subsequently continued without me being an attendee.  The meeting ID and pw and still being used, but I need to delete them from my profile so they can no longer be used.How do I do this please as the meetings are not showing in my meeting scheduler.

Our organization just updated to the New Zoom Web Experience. On the Web Home Page, when you click ‘Start’ on a scheduled Meeting on your Calendar, it opens the Meeting only using Zoom on the Web. The Desktop Workplace App offers a more complete feature set, better user experience and, by Zoom’s own admission, the “best media quality” as compared to the Web version. Inconsistently, using the New Meeting or Join buttons on the Home Page both launch the Desktop App, as well as the Meetings Tab under the Waffle. My suggestion: Create an Admin Center setting to select the default behavior when launching Meetings from the Home Page Calendar: either the Desktop App, the Web App or to prompt the user to select which one. 

When I am holding a meeting as the host a get this message when I try the screen sharing function. Could please anybody tell me why this happens and how to sort it out? Thank you in advance 

Hi all, sorry if this isn't he correct board.... I have a Lenovo laptop where my camera used to work on Zoom meetings and now it does not. The light shows up, telling me that the camera is on, but only a black screen. I have done trouble shooting on the laptop, updated drivers, disabled and enabled and still black screen. The camera is the integrated camera that came with the laptop. Any suggestions? Thanks!

Sharing encase someone has an interest in using the Cisco ATA’s with Zoom phone. I’ve had issues with pushing certain parameters from my Zoom template to the Cisco ATA MPP 191/192. Working with both CiscoTAC and Zoom, Zoom engineering confirmed they do not currently support sub parameters. However, primary parameters are not an issue. Sub parameters would be in this format below which encompasses everything in between the header parameter <web management> & closing </web management> and if your familiar with configuring parameters for the Cisco ATA 191/192 MPP, you’ll quickly figure out, Zoom doesn’t follow the standard XML structure as documented by Cisco. This is probably why the Cisco ATA does not render what is being sent because the format is foreign. I am waiting on Zoom engineering to provide on a fix/update which looks to be Q4 of this year. You can still unbox and configure the ATA manually, but if you have a mass amount to deploy, good luck. <Web_Management

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours.  I've got standard holidays programmed in for the whole company which apply to all extensions. As far as I can tell it only lets me change the voicemail greeting per holiday, per auto receptionist/call queue/user, which is just way too much manual work for the number of destinations we have.   Am I missing something, or is there truly no way to do this? 

Temos clientes fora do Brasil no idioma Inglês e Espanhol. Não temos funcionários que falem os idiomas Inglês e Espanhol, apenas Português. Neste caso queremos utilizar a plataforma Zoom para fazer o papel de Interpreter para nossos funcionários escutarem em português o que nossos clientes estiverem falando em seus idiomas nativo (Inglês e Espanhol), e que nossos clientes escutem ou em Inglês ou Espanhol o que falarmos em português. Tentamos seguir a documentação passo a passo, mas não obtivemos o resultado esperado. Nossa licença é a PRO.

I work in the social-media tools niche, particularly around TikTok, and I’m interested in how creators use Zoom beyond regular meetings.Has anyone used Zoom to record interviews, tutorials, Q&A sessions, or collaborations and then turn those recordings into short-form content?I’d be interested in hearing which Zoom features make this workflow easier, especially recording, screen sharing, audio quality, and managing longer sessions.

We have a secretary who is a delegate for a managing partner. When she creates a Zoom meeting for him, and then goes back into the appt. to update it - adding add'l participants, changing the date, etc., the updated information/participant disappears shortly thereafter!  The added participants are never invited, and the updated information is never updated. Has anyone else experienced this? Any fixes for this? We have an open ticket with Zoom tier 2.  Thanks!   

Hello, We have a somewhat unique ZCX customer use case.  During normal business hours a restaurant chain might call this customer and request some new food orders (bulk food supplies).  However, some businesses are focused on late-night or after-hours such as bars or or other food and entertainment venues and need to perform fast paced tasks with this vendor out of band.  One of these customers might call into the Zoom contact center and place an entire bulk order over voicemail, sometimes dozens of items or part numbers etc. These voicemails, while probably 2% of cases, exceed the 5 minute limit imposed by Zoom contact center for inboxes. Can we get this limit bumped up to 10 minutes for individual voicemails?

A new national regulation applying to some of our meetings with external participants prohibits access via mobile phone. We have already found a solution that involves muting the phone's audio. Could you please suggest a solution other than leaving people in the waiting room? We need a solution that automates the process when the meeting is created—one that detects phone-based access and blocks the user. Thank you, and have a nice day.Clara

I'm trying to connect Zoom to my CRM and need help locating two specific details:Zoom Account IDClient IDI’ve looked everywhere but can’t seem to find them. Could you guide me on where to find these?Thanks in advance

MDV Meeting

Hi, at the end of the meeting. ZOOM didn't convert the meeting. I go to manually converted from Meeting - Recording. I open the folder and then I double click the file named: "double_click_to_convert_01" and I get the message: " Failed to convert recording. There is another recording conversion in progress, please convert this recording later from Meetings>Recording". Any help?

I'd like the ability to rename meeting summary titles...like on the recordings.  Why can't I do that?

I am using basic Zoom for GSuite. My Zoom meetings should be 40 minutes (and it says so in the upper left-hand corner of the Zoom window. Zoom cuts off at exactly 30 minutes. I've complained of this to Zoom's technical support before, but they never addressed the problem (they kept telling me to get a different account).  I've wondered whether students joining the meeting before the host is counted at part of the 40 minutes. I have turned off "Allow participants to join the meeting before the host arrives" but I'm still getting messages students that students have joined the meeting room. Any ideas about what I can do?

My meetings are ending at 40 minutes. I didn’t see a popup option to continue. I have had two meetings end this way, and I have been with zoom for at least 5 years.  I pay a $16.99 monthly subscription, up until the last month, I never had this problem. When scheduling my meetings, it only allows me 40 minutes. There is an option to update. Please explain what’s happened.

Hi everyone,I’m trying to create a Server-to-Server OAuth app in the Zoom Marketplace (Develop → Build App). The “Server-to-Server OAuth App” option appears but is greyed out / not selectable, so I can’t click it.What I’ve tried:My admin/boss granted me the required permission/role (including User:Edit / Users:Edit). Signed out and back in, and tried again.Still happening:Server-to-Server OAuth remains greyed out.Questions:Besides User:Edit, what other account-level settings or permissions are required to enable Server-to-Server OAuth app creation? If our org uses a linked/master-sub account setup, how do we confirm the permission is being applied in the correct account (master vs sub)? Are there any plan or feature requirements that could cause this option to be disabled?Environment:Browser: [Chrome / version] OS: [macOS / Windows] Zoom account type: [single account OR master/sub linked accounts—unsure]If anyone has run into this and knows the fix, I’d appreciate it.If you tell me whe

This issue has me banging my head against a wall. I have cox internet in AZ with the service 1 gig up/down (with speedtests showing 920’ish both ways). I have unifi equipment and all affected devices are hard wired. The issue occurs on my wife’s and I laptop. When we join a zoom meeting everything is fine. But once we share screen, we get internet connection is unstable and from the other users in the meeting they report our voices are robotic or don’t transmit at all. they also report the stream lags extremely bad or freezes. This issue does not happen when using teams or any other meeting software. All other devices/services work perfectly fine in my environment.  To troubleshoot I have plugged my laptop directly into the modem, bypassing my router, and the issue still occurs. I had a cox technician here this morning and he basically shrugged his shoulders. I know something is being blocked upstream and I need to be able to go to cox with this evidence. Has anyone here experienced th

윈도우 줌 버전에서 비디오가 나오지 않는 것은 웹 캠이 모니터에 없는 경우인가요?

I have had the same settings for years but all of a sudden it switches to a different setting The client cannot hear me during a meeting. I also play music which cant be heard.Audio codec Same as speakers codecOriginal sound for musician I use a laptop and an external speaker and mixer and headset microphone.

I am trying to upload a pdf to shared folder on HUB to share with Team members but that does not seem to be a file type. Am I missing something? 

We are wanting to move to GPO to manage the update/config of Zoom Meeting going forward and right now we use SCCM and Patch My PC. After loading the latest ADMX files and configuring the GPO everything seems to work as expected except that when the auto update fires it prompts for admin rights which our users do not have. Cancelling the update allows you to access the client and the rest of the changes work as expected. Our clients are Windows 10 and 11 and the Zoom build is 3.6.5X. Our goal is to have the clients auto-update without the need for admin rights. Do we need to use a different build, do we have some sort of registry problem/conflict, is this a bug, or did I miss something entirely?

I'm experiencing a critical issue with Zoom AI Meeting Summary emails and need urgent help.The Problem:I was receiving AI Meeting Summary emails regularly until 11 June 2026After that date, the automated summary emails completely stopped arriving. I didn’t change anything.Have just had very frustrating sessions with the web bot ‘helper’ which yielded nothing although test zooms and suddenly they’re working again?Urgent Need:I specifically need the AI summary assets from a meeting held on 21 August 2026:Questions:Where can I retrieve the missing AI summary from the 21 August meeting?Why did the automated emails stop after 11 June when they had been working correctly before? Would really appreciate any info / wisdom to find these assets.Thanks .Ros

For municipal compliance reasons, it is imperative that we configure the data residency of our call recordings to remain on Canadian servers.However, I am unable to locate the option to select the data location (such as Communications Content data storage or Recordings and content location).Here are the checks I have already performed on my end: In Account Management > Account Profile, the option does not appear (please see the attached screenshot). In Settings > Zoom Phone, the Data & Storage section is also missing from my interface. In our Call Queues settings, the option is not visible either. Could you please clarify the following points: Does our current license type restrict access to selecting the data location for call recordings? Is this a backend setting (Feature Flag) that needs to be enabled on your end for our tenant? Thank you in advance for your prompt assistance in helping us finalize our deployment in full compliance.Best regards,