Stop lowering my hand! | Community
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Newcomer
June 20, 2023
Question

Stop lowering my hand!

  • June 20, 2023
  • 49 replies
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Recently a change was made to auto-lower raised hands when people stop talking. This is not working and we use the RAISED HAND for stand-ups and stand-downs to show who hasn't gone yet. Now, the system keeps lowering hands because someone may comment on another persons update and the system thinks that person is done talking. It's really annoying and not helpful.

49 replies

Community Super Champion | Partner
June 21, 2023

hi drosselli,

 

according to June 5, 2023 version 5.14.10 (17221) release notes:

Meeting features
Raise hand enhancements
The visibility of participants that have raised their hand is enhanced to make it easier for hosts to be aware of raised hands and take action to address that participant. A new notification will appear for those who raised their hand, with the option to immediately open the Participants panel and take action, such as requesting their unmute to ask their question. Users can enable an audio chime through client settings for when someone raises their hand. Lastly, after speaking with your hand raised, Zoom will start a countdown to lower your hand, unless manually canceled by the user.

 

when you mention stand-ups and stand-downs to show who hasn't gone yet, does 'who hasn't gone yet' equate to who has not spoken yet? 

 

thanks,  eliot

 

 

drosselliAuthor
Newcomer
June 21, 2023

During the meeting, someone (whose hand is raised and waiting for their turn) may speak up about another persons update. Because of this, even though the person who is speaking up is no longer talking, they still have not had their turn. Which means a lot of times the countdown starts or you miss it and your hand has been lowered when it should not have been. It causes a lot of confusion. I get the idea but there should be a way to disable it.

Newcomer
December 9, 2023

Please let us disable this feature!  Any new feature that takes control away from the host (does something automatically that the host has no say in) should come with the option to disable. IMHO

Newcomer
June 21, 2023

"does 'who hasn't gone yet' equate to who has not spoken yet" The answer is no. One might comment on someone's update but still be left to take their turn for standup.

 

We have the exact same problem. Would be great if Zoom would allow us to disable this feature.

Newcomer
June 24, 2023

YES!!!

Newcomer
June 24, 2023

this started happening to me today. I hate it and i can't find a way to disable it. who asked for this???

Newcomer
June 27, 2023

100% agree that this new feature is extremely annoying to our team.  Similar to previous posts describe, we have used the raise hands feature for years in our team standup meetings to indicate who hasn't given a status yet.  This new automatic hands down feature needs to have a preference that allows it to be turned OFF because it's annoying. 

Newcomer
June 28, 2023

This new feature completely breaks standups and presumably many other forms of meeting.  It assumes that the only reason for raising hands is when there is a single presenter and everyone else is generally passive.  I've been in very few meetings which fit that model.

 

This feature should be disabled by default, but enabled by the host for individual meetings.

Newcomer
July 9, 2023

YES!!

Newcomer
June 29, 2023

I agree with all the above – the new feature might be useful in some cases (^) but completely breaks many uses of raised hands. Please allow us to disable the feature!

 

^ I will note that the auto lowering of hand countdown begins when you start talking, not when you finish talking, which is also something could be improved

Newcomer
June 29, 2023

We run 2 meetings 7 days a week in groups between 25-70. We have someone assigned to mute and lower hands after each person speaks. This has become confusion and while a convenience for larger groups, not so in this setting. Please add a toggle for this. thanks. 

 

Newcomer
June 29, 2023

I agree and can confirm in our company we frequently use the raise hand feature as a "line/queue" to show order of people who want to talk. This falls apart when people randomly drop the line because of this new automated "feature" that is the opposite of helpful. Which also brings up another issue, which I will open a new post for - when someone joins a Zoom meeting with hands already raised before joining, the order doesn't get passed so everyone is out of order.

 

I'm confused on how Zoom would introduce a new feature and not include a setting to turn it off, especially since it has the capability to be disruptive. Automation almost always needs to have a manual override option!

Community Champion | Customer
June 29, 2023

Hello,

This forum is useful, but for more traction submit feedback to Zoom directly.


"Zoom welcomes your ideas, requests or comments about Zoom".

Submit your feature requests or complaints here;
https://zoom.us/feed  

Regards

Newcomer
July 28, 2023

great advice.  thanks Frank

I used 'Help > Send Feedback' in the app to send a link to this forum thread along with my comments.  Hopefully that will help steer Zoom personnel to the traffic on this thread as well.

Newcomer
January 8, 2024

Just FYI, this is marked solved for some reason, and it sends me to this comment when I click on "go to solution". I dunno how that happened, as this is clearly not solved.

BrassRing
Newcomer
Newcomer
June 30, 2023

I'll chime in with my disapproval that this "handy feature" is annoying without settings and/or the ability to disable. I realize software developers gotta justify their jobs, but this was NOT a broken feature.

PLEASE add timer settings AND a disable feature...ASAFP..